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TomTom Live Traffic

 
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Mally1957
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Joined: Sep 10, 2006
Posts: 146
Location: London

PostPosted: Thu Mar 21, 2019 8:48 pm    Post subject: TomTom Live Traffic Reply with quote

Can anyone give a bit of advise.
My Live traffic is not working on my go 940 my subscription is valid until 20/10/19 when I check via live services - my services and this is confirmed when I look at my orders on the website but traffic is not working all I get is the warning yellow triangle on the traffic bar, first noticed last week and still not working today.

When I try to access traffic I get the warning message of an error on TomTom server with error code 1506.
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Malcolm

A now retired Tomtom 940 v9.541.3145439.1 OS:1493118, GPS v1.20 Boot 5.5120, West Europe Map v1025.9386
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dhn
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Joined: Oct 08, 2007
Posts: 2542
Location: Toronto CANADA

PostPosted: Fri Mar 22, 2019 11:45 am    Post subject: Reply with quote

Anything here?:

http://uk.support.tomtom.com/app/answers/detail/a_id/10316
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arfurdent
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Joined: Mar 05, 2006
Posts: 107

PostPosted: Fri Mar 22, 2019 1:36 pm    Post subject: Reply with quote

Had the same problem three months ago on my 750 Live with nine months subscription left. TT blamed the SIM and everything else but refused to do anything.
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DennisN
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Joined: Feb 27, 2006
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PostPosted: Fri Mar 22, 2019 5:47 pm    Post subject: Reply with quote

@DHN - Bad link above.
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justbrowsing
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Joined: Nov 10, 2011
Posts: 641

PostPosted: Fri Mar 22, 2019 9:02 pm    Post subject: Reply with quote

@DennisN, that link above works for me. http://uk.support.tomtom.com/app/answers/detail/a_id/10316
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DennisN
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PostPosted: Fri Mar 22, 2019 9:32 pm    Post subject: Reply with quote

It just takes me to the main TT website (i.e. not to a post about loss of HD Traffic).
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Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!
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Kremmen
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Joined: Mar 03, 2006
Posts: 6497
Location: West London & Reading

PostPosted: Sat Mar 23, 2019 5:33 am    Post subject: Reply with quote

The link takes me to this:

Quote:
TomTom Traffic or LIVE Services isn't working
Click here to see which products/categories this applies to.

In some cases you may not be able to activate LIVE Services. The traffic bar stays grey.

Note: If you see an error message displayed on your device, please write it down, as you may need this information later if contacting Customer Care.

How to solve this depends on the type of navigation device you have. Select your device type from the list below:
GO 40, GO 50, GO 51, GO 60, GO 61, GO 400, GO 500, GO 600, GO 510, GO 610, Rider 410, Rider 400, Rider 40, GO 5000, GO 6000, GO 5100, GO 6100, Trucker 5000, Trucker 6000, GO 520 Wi-Fi, GO 620 Wi-Fi, Rider 500, Rider 550, GO 5200 Wi-Fi, GO 6200 Wi-Fi, GO PROFESSIONAL, VIA 53

GO LIVE 1000 series, GO LIVE 800 series, Via LIVE series, PRO 5150 TRUCK LIVE, Blue&Me TomTom 2 LIVE, Mazda Navigation System NB1 LIVE, Sony XNV LIVE, TomTom Connect

GO x50 LIVE, GO x40 LIVE

XL IQ Routes LIVE

Carminat LIVE

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Mally1957
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Joined: Sep 10, 2006
Posts: 146
Location: London

PostPosted: Sun Mar 24, 2019 3:02 pm    Post subject: Reply with quote

Thanks all for your input, problem still occurring so will badger TomTom support and report response.
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Malcolm

A now retired Tomtom 940 v9.541.3145439.1 OS:1493118, GPS v1.20 Boot 5.5120, West Europe Map v1025.9386
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Mally1957
Lifetime Member


Joined: Sep 10, 2006
Posts: 146
Location: London

PostPosted: Wed Jun 05, 2019 2:39 pm    Post subject: Reply with quote

Finally got round to sorting the problem the other day.
Quite simple I did a system reset and re entered all my settings except my username and password and now the traffic works
Very Happy Very Happy
Without re entering my username and password the Sat Nav has retained these details and my live service expiry date of 20th October.
Been out on a few trips and the traffic now may even connect faster than before.
I ask myself was this as a result of the last firmware update, have noticed now though that via Tom Tom home I cannot use the operate my device feature as it now says it is unsupported but no great problem there.
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Malcolm

A now retired Tomtom 940 v9.541.3145439.1 OS:1493118, GPS v1.20 Boot 5.5120, West Europe Map v1025.9386
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