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Android phone and iPhone link to database

 
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nosh
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Joined: Mar 02, 2006
Posts: 7

PostPosted: Sat Jan 22, 2011 12:36 am    Post subject: Android phone and iPhone link to database Reply with quote

Just bought the app (again - I already have it for my work iPhone - 59p here, 59p there...) and discovered that I can only link the database to one or the other.

I can understand the logic behind this - a person sharing the data with a number of friends phone for example. My understanding - erroneous as it turns out - was that this was the reason for the three device limit.

Is there any way I can link two phones to the database?

Great app BTW - that's why I bought it twice!
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MikeB
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Joined: 20/08/2002 11:51:57
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Location: Essex, UK

PostPosted: Sat Jan 22, 2011 12:44 am    Post subject: Re: Android phone and iPhone link to database Reply with quote

nosh wrote:
Just bought the app (again - I already have it for my work iPhone - 59p here, 59p there...) and discovered that I can only link the database to one or the other.

I can understand the logic behind this - a person sharing the data with a number of friends phone for example. My understanding - erroneous as it turns out - was that this was the reason for the three device limit.

Is there any way I can link two phones to the database?

Great app BTW - that's why I bought it twice!


Watch this space... I am working on allowing up to 3 devices to be linked at the moment. Will be rolling out next week sometime.
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Darren
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Location: Hampshire, UK

PostPosted: Sat Jan 22, 2011 12:42 pm    Post subject: Reply with quote

Mike has now enabled the behind the scenes code, you should now be able to register your second handset.

If you cannot, because you tried before we permitted it, submit a support ticket with the UDID of your second phone and we'll get you sorted.
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nosh
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Posts: 7

PostPosted: Fri Feb 04, 2011 10:07 pm    Post subject: Support ticket to enable link to second device Reply with quote

I have submitted three support tickets but I don't get an email copy (despite ticking the box) and I also suspect they don't get to you as I still can't link my second device to the database. Any ideas?
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Darren
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PostPosted: Fri Feb 04, 2011 10:25 pm    Post subject: Reply with quote

We have received all three and replied to the first two:
Quote:
Hello Michael,

You should still be able to link it without our intervention. Just enter the user-name and password linked to your subscription and it will be linked.

If you experience an issue, we will need the ID of your new phone.

On your Android device (with CamerAlert running) press Menu and then select About. The ID we need is the long string of letter, hyphens and numbers underneath the version number.

Once you have your ID please add it to a reply to this ticket and we can investigate.

For reference, the CamerAlert Manual can be viewed on-line at http://www.pocketgpsworld.com/cameralert-android.php

What error do you receive?
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DennisN
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PostPosted: Sat Feb 05, 2011 12:07 am    Post subject: Reply with quote

Didn't we have one the other day with different email address?
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Darren
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PostPosted: Sat Feb 05, 2011 9:44 am    Post subject: Reply with quote

DennisN wrote:
Didn't we have one the other day with different email address?

Yes. Sometimes our support ticket replies get tagged as SPAM. We've done all we can at our end.
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nosh
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Joined: Mar 02, 2006
Posts: 7

PostPosted: Sat Feb 05, 2011 10:17 pm    Post subject: Reply with quote

Darren wrote:
We have received all three and replied to the first two:
Quote:
Hello Michael,

You should still be able to link it without our intervention. Just enter the user-name and password linked to your subscription and it will be linked.

If you experience an issue, we will need the ID of your new phone.

On your Android device (with CamerAlert running) press Menu and then select About. The ID we need is the long string of letter, hyphens and numbers underneath the version number.

Once you have your ID please add it to a reply to this ticket and we can investigate.

For reference, the CamerAlert Manual can be viewed on-line at http://www.pocketgpsworld.com/cameralert-android.php

What error do you receive?


Hi - I can only find the automated email responses in my spam on my email server but no replies (see below) . The error message I receive is 'too many devices linked'. I've updated to the latest cameralert version to see if this would help but to no avail - nice improvements though!

Cheers - Michael

Name: nosh (nosh)

Message: Cameralert: I want to link a second device to the database but am blocked from doing so as I tried before you had enabled this feature. My 2nd device UDID is e7ca-7c47-ffff-ffff9646dd8f
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Darren
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PostPosted: Sat Feb 05, 2011 11:10 pm    Post subject: Reply with quote

Ok, should work now. We had an issue a while back where a single device could be recorded in our database more than once.

In your case, your iPhone was logged 3 x.

We've since corrected this but I needed to flush your account of the two dupes.

All sorted now. You should be able to register your Android phone.
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nosh
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PostPosted: Sat Feb 05, 2011 11:25 pm    Post subject: Reply with quote

All working fine now and database updated successfully - many thanks.
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tomtompgpsw
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Joined: Dec 27, 2007
Posts: 24
Location: Central Scotland

PostPosted: Mon Dec 24, 2018 12:29 am    Post subject: Reply with quote

Is there anyway to mange or at least see which devices you are currently linked to ? I have an old Go 700 which i think might still be linked and would like to add my other halfs new car to. Cheers.
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M8TJT
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Location: Bexhill, East Sussex, UK

PostPosted: Mon Dec 24, 2018 10:30 am    Post subject: Reply with quote

It's only smartphones using the app that are linked. Stand alone devices such as TomTom, Garmin etc. onto which you loaded the database 'manually' are not registered 'at their end'. You are on 'scouts honour' not to exceed the total number of those devices.
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