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App crashing with new phone

 
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spaceprobe
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Joined: Jul 24, 2006
Posts: 5

PostPosted: Sun Aug 28, 2016 9:17 am    Post subject: App crashing with new phone Reply with quote

I have just changed my phone and now have a Xiaomi Mi 5. Every time I try to open the app to log in, update and use etc it just crashes. I have logged it with support but i see from reading the postings that One Plus three and Galaxy S 7 owners are having the same problem. All these phones use the same new Qualcom processor so I wonder if this is the key factor, any views or solutions?
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MaFt
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Joined: Aug 31, 2005
Posts: 14846
Location: Bradford, West Yorkshire

PostPosted: Tue Aug 30, 2016 6:36 pm    Post subject: Reply with quote

What version of Android is it running? SOme devices running 6.0.0 were having issues but when their phone's updated to 6.1 then the issue went away.

MaFt
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