TomTom GO Failures - Was (TT Go gone phut)

IW · Occasional Visitor Joined: Sep 20, 2004 Posts: 17

My charger blew after 5 weeks use, so looks like something failed inside it. I am just setting off for Germany and Austria, I will be able to report on the length of battery life between mains powered recharges in a couple of weeks.

IW · Occasional Visitor Joined: Sep 20, 2004 Posts: 17

Further to my previous post, I am assuming that something did go wrong in the charger and that it had not been putting out 12v all the time and that after 5 weeks the Go had had enough and gave up!!!!!

Ade_ttg · Occasional Visitor Joined: Sep 23, 2004 Posts: 8

Have just received a reply from TomTom tech support, they say they are not aware of any problems with the in car charger. I'm off out to buy a multimeter.

Ade
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Old_Phil · Posted: Thu Sep 30, 2004 2:22 pm Post subject:

I think what they mean is "we know of no general problem with car chargers". They certainly know of 2 specific problems, coz they have replaced GOs under warranty after being fried by faulty chargers.

I guess what we all want to know is - were these simply 2 isolated problems - dealt with by TomTom as all other isolated problems are? Or is there a bigger problem waiting to bite us?

It strikes me that without this forum I would never have found out about IWs problem and I would not be at all concerned. Now I am aware, I check my car charger before I plug it into my GO.

Ade_ttg · Occasional Visitor Joined: Sep 23, 2004 Posts: 8

delboy0754 · Posted: Fri Oct 01, 2004 6:16 am Post subject:

I think your all worrying un-necessary. There's only two user's that have had a problem, out of how many sold?

If hundereds of users had a fault like this, then yes, TomTom should issue a re-call for the affected models.

Old_Phil · Posted: Fri Oct 01, 2004 7:24 am Post subject:

delboy0754 is right of course -

However two points

1. IWs unit failed after 5 weeks use. Something broke inside.
2. We only know of 2 incidences. How many people with GOs read/use this forum. How many of them have reorted their charger failures. We just don't know.

Even my massively over-cautious approach won't help if the failure happens when the charger is on load - which is most likely anyway. I'll probably check for a week or so, get bored, forget and nothing bad will happen.

lbendlin · Posted: Mon Oct 04, 2004 2:24 pm Post subject:

Guys, not sure if this helps you but since I own quite a bit of iPAQ gear I didn't even unpack the GO's chrgers, both mains and car charger. I simply continued to use my iPAQ chargers. They also provide 5V at 2A, and they are proven to work, since years ;-) The plug is exactly the same, too.
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jwpestell · Occasional Visitor Joined: Oct 05, 2004 Posts: 1

I bought a TomTom GO from Amazon, which arrived on Monday 4th October, along with 2 extra sets which I hadn't ordered! Whilst I planned to send the two surplus units back to Amazon, it was just as well they'd sent extra, because the first two units I tried went pop and failed to respond after being connected to the car charger on the cradle. :o

I've sent the others back to Amazon, and I'm not going to connect the third (and still working) unit to the car charger until I understand a bit more about why this is happening. I'm very happy with the batter performance anyway, and the unit is meeting expectations in all other ways.

All three units I received had a car adapter that looks exactly the same. Maybe the earlier posts are correct in that there is a dodgy batch of adapters going around. It will be interesting to see if TomTom respond to the increasing numbers of dead units being sent back and offer replacement adapters. Question

Zuke · Posted: Fri Oct 08, 2004 8:46 am Post subject:

Look here. Another new one gone phut!

This looks like a major problem for TomTom Embarassed

sgould · Frequent Visitor Joined: Oct 05, 2004 Posts: 1320

Mine still seems OK. The only "unique" mark on it is the QC Pass No, which is 2 or Z in my case. None of the other numbers look like a serial or batch number, so it's going to be difficult to tell if it's a general design fault or just a bad batch.

lbendlin · Posted: Fri Oct 08, 2004 8:24 pm Post subject:

I don't think it's the GO you need to look into, it feels more like the car charger is the culprit. Any numbers on that one?
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Zuke · Posted: Fri Oct 08, 2004 9:08 pm Post subject:

5ifthmedia · Occasional Visitor Joined: Oct 08, 2004 Posts: 9

I have found that simply pressing the eject/release button and then letting go as I click the TTGO into the mount avoids that awful "crack" sound when it finds the back of the mount. I reckon that will extend it's life a bit longer too and stop it having to be pressed down hard.

Zuke · Posted: Fri Oct 22, 2004 1:11 pm Post subject:

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