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TomTom Go 930 USB problems

 
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digital
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Joined: Nov 29, 2004
Posts: 88
Location: Leeds, UK

PostPosted: Fri Dec 26, 2014 2:18 pm    Post subject: TomTom Go 930 USB problems Reply with quote

My Go 930 is refusing to connect to my Windows 8.1 desktop or laptop, or my Windows 7 netbook. All has been fine previously.

The computers recognise that the 930 has been attached by USB and ask if I want to connect to the computer. I tap Yes and the 930's screen shows the TomTom logo then a white screen with a pale green insert with an image of the satnav on it.

A window showing 'The last USB malfunctioned and Windows did not recognise it' then pops up. Device Manager shows 'Unknown USB Device (Device Descriptor Request Failed)'. A Device Setup window pops up to find files and reports success in installing 'Unknown USB Device (Device Descriptor Request Failed)'! Within Device Manager the device status shows 'Windows has stopped this device because it has reported problems (code 43). A request for the USB device descriptor failed'.

The problem has survived several resets and a factory reset.

The only change to the Windows 8.1 machines has been the installation and then uninstallation of the TomTom software for a Go 60 which I was going to buy until I discovered that I couldn't install third party speed cameras on it.

Can anyone diagnose what has gone wrong and, hopefully, offer a solution?
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Frank
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Stecha
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Joined: May 09, 2007
Posts: 65

PostPosted: Sat Dec 27, 2014 1:51 pm    Post subject: Reply with quote

I am no expert
But, my first impression going by what you've said is a USB problem on your PC / Laptop, Maybe a drivers update needed
Can you connect other USB devices ok / successfully ??
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digital
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Joined: Nov 29, 2004
Posts: 88
Location: Leeds, UK

PostPosted: Sat Dec 27, 2014 6:27 pm    Post subject: Reply with quote

Thanks but it has to be the 930. All other USB devices work fine and the 930 fails on three different computers using four different leads.
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Frank
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justbrowsing
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Joined: Nov 10, 2011
Posts: 674

PostPosted: Sun Dec 28, 2014 10:09 am    Post subject: Reply with quote

digital wrote:
Thanks but it has to be the 930. All other USB devices work fine and the 930 fails on three different computers using four different leads.


So.....it IS the device itself then. A dodgy USB socket connection internally I guess
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