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Frequent crashes

 
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falkirk81
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Joined: Jul 07, 2006
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Location: Newcastle, England, UK

PostPosted: Fri May 24, 2013 11:06 pm    Post subject: Frequent crashes Reply with quote

Today, on a 50mile journey from Richmond to Newcastle, I tried the mobile camera option where you can report a site being used or not used all the way along my journey.

Several times the app crashed out on me. Logs have been sent just now to Mike, 2 from today and one from yesterday.

Not sure why the app was crashing, I have a 4S with 6.1.3 on and usually don't have any issues with the app crashing. It seemed to be the action of reporting a mobile site not being used that led to the crash if that helps.

Steven
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MaFt
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Joined: Aug 31, 2005
Posts: 14415
Location: Bradford, West Yorkshire

PostPosted: Sat May 25, 2013 1:14 am    Post subject: Re: Frequent crashes Reply with quote

falkirk81 wrote:
Today, on a 50mile journey from Richmond to Newcastle, I tried the mobile camera option where you can report a site being used or not used all the way along my journey.

Several times the app crashed out on me. Logs have been sent just now to Mike, 2 from today and one from yesterday.

Not sure why the app was crashing, I have a 4S with 6.1.3 on and usually don't have any issues with the app crashing. It seemed to be the action of reporting a mobile site not being used that led to the crash if that helps.

Steven


Were any of these reported as being in use?
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falkirk81
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PostPosted: Sat May 25, 2013 7:58 am    Post subject: Reply with quote

Nope, all were not in use.
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falkirk81
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Location: Newcastle, England, UK

PostPosted: Tue May 28, 2013 1:10 pm    Post subject: Reply with quote

Still doing the same behaviour yesterday. Loaded it up and away I went around Newcastle. Almost every time I pressed the X for mobile not currently in use, the app quit. I did this 4 times for 4 different mobile locations, and for 3 of them the app quit. I gave up after that.

I have since sent the logs to Mike to investigate but it should be very easily replicable for anyone wanting to investigate.

There is not a signal issue as I was in the city centre with 3G, using the latest public iOS version 6.1.3 and the latest CamerAlert. I also had no other apps running at the same time.

Steven
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MaFt
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PostPosted: Tue May 28, 2013 4:32 pm    Post subject: Reply with quote

Have you tried deleting the app and reinstalling it in case there's some corruption in the database? We still get a lot of tick/cross submissions so doesn't seem to be widespread.

MaFt
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falkirk81
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PostPosted: Tue May 28, 2013 4:43 pm    Post subject: Reply with quote

Uninstalled and reinstalled so will give a go tonight at work.

Steven
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falkirk81
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PostPosted: Wed May 29, 2013 12:26 pm    Post subject: Reply with quote

Had no issues last night so I think this may be fixed. Passed 3 mobile locations and said 'nothing there' to them all and the app didn't shut down on me.

Will continue to test to see if it is fixed for me.

Steven
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MaFt
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PostPosted: Wed May 29, 2013 1:43 pm    Post subject: Reply with quote

It did sound like a corrupt database - even more so now a reinstall has fixed it Smile

MaFt
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falkirk81
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PostPosted: Wed Jun 05, 2013 4:52 pm    Post subject: Reply with quote

Had another crash today saying mobile location not in use.

After selecting mobile not in use, it subsequently crashed shortly afterwards. I had used the app when driving from Newcastle to Aberdeen without any issues at all on the whole journey other than the one crash when selecting one mobile location as not in use.

Too much of a coincidence for me now I am afraid!

Steven
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falkirk81
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PostPosted: Sun Jun 09, 2013 2:00 pm    Post subject: Reply with quote

Had another crash just now. This time there was no user interaction. I was simply driving along through Dundee and the app crashed. There were no warnings being given. I had full 3G signal and no other apps were running at the same time.

Ill email any and all logs tonight!

Steven
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falkirk81
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PostPosted: Sun Jun 09, 2013 5:57 pm    Post subject: Reply with quote

Just home from driving between Dundee and Morpeth.

Pretty much crashed all the way after submitting not in use mobile locations. I'd say around 70% of the time.

Steven
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