Home PageFacebookRSS News Feed
PocketGPS
Web
SatNav,GPS,Navigation
Pocket GPS World - SatNavs | GPS | Speed Cameras: Forums

Pocket GPS World :: View topic - TT 1005 Live/MyTT problem
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in for private messagesLog in for private messages   Log inLog in 

TT 1005 Live/MyTT problem

 
Post new topic   Reply to topic    Pocket GPS World Forum Index -> MyTomTom / TomTom HOME Desktop
View previous topic :: View next topic  
Author Message
townfan
Occasional Visitor


Joined: Feb 28, 2006
Posts: 7
Location: Huddersfield

PostPosted: Fri May 17, 2013 8:35 pm    Post subject: TT 1005 Live/MyTT problem Reply with quote

Hi all

For some reason I can no longer access MyTomtom for my device. I've tried a drum roll reset, different browsers, uninstall/reinstall (several times), logging out & back in to no avail. Additionally I installed MyTT onto a different computer (a netbook) & the problem replicates suggesting it's something at the device end??

Any help gratefully received.
Back to top
View user's profile Send private message
Milesey
Regular Visitor


Joined: Mar 07, 2006
Posts: 80
Location: Holmfirth

PostPosted: Sat May 25, 2013 10:35 pm    Post subject: Reply with quote

When you connect your device over USB, do the PCs recognise the device by the usual USB connect sounds? If not, it may be the cable that's at fault OR (as it was for me about 18 months ago), a fault on the TT 1005 itself. I ended up talking to TT support and they arranged for replair/replace - it was collected and returned within a week.
_________________
(Older kit: TomTom Go Original, 910, 940 Live, 1005 Live and Snooper S4 Neo. Mazda TomTom NB1 built-in).
Back to top
View user's profile Send private message
townfan
Occasional Visitor


Joined: Feb 28, 2006
Posts: 7
Location: Huddersfield

PostPosted: Tue May 28, 2013 8:53 pm    Post subject: Reply with quote

No, I don't think it is recognising the device. I've tried to eliminate various things & have got a new lead on order. If that fails, I think I'm left with the conclusion that it's a fault on the device. Out of interest how much did the repair cost you?
Back to top
View user's profile Send private message
Andy_P
Pocket GPS Moderator
Pocket GPS Moderator


Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London

PostPosted: Tue May 28, 2013 9:34 pm    Post subject: Reply with quote

I do not get ANY sounds when I connect a USB device to my PC, so don't just use that as evidence that it's not connecting.

When you connect the unit to the PC, does a PC icon appear in the bottom left of the TomTom's screen?

When the unit is connected to the PC, does an item appear for it in Device Manager's "Network Connections" section?
It should be listed as "TomTom #xx" (where "xx" is a one or two digit number)

On my Windows XP machine, you get to Device Manager by going to Start / Settings / Control Panel/ System Then select the Hardware tab and click on the Device Manager box. Newer Windows versions may get to it slightly differently!
_________________
"Settling in nicely" ;-)


Last edited by Andy_P on Tue May 28, 2013 10:55 pm; edited 1 time in total
Back to top
View user's profile Send private message
townfan
Occasional Visitor


Joined: Feb 28, 2006
Posts: 7
Location: Huddersfield

PostPosted: Tue May 28, 2013 10:01 pm    Post subject: Reply with quote

Andy_P wrote:
I do not get ANY sounds when I connect a USB device to my PC, so don't just use that as evidence that it's not connecting.

When you connect the unit to the PC, does a PC icon appear in the bottom left of the TomTom's screen?

When the unit is connected to the PC, does an item appear for it in Device Manager's "Network Connections" section?
It should be listed as "TomTom #xx" (where "xx" is a one or two digit number)

On my Windows XP machine, you get to Device Manager by going to Start / Settings / Control Panel/ System Then select the Hardware tab and click on the Device Manager box. Newer Windows versions may get to it slightly differently!


Thanks for responding. There's no PC symbol.

Under device manager it isn't listed as TT. Support advised to try reinstalling a generic 'mass storage' device after I sent a screenshot, but again no joy.
Back to top
View user's profile Send private message
townfan
Occasional Visitor


Joined: Feb 28, 2006
Posts: 7
Location: Huddersfield

PostPosted: Fri May 31, 2013 10:55 am    Post subject: Reply with quote

I got a new lead through the post today which resolved the problem immediately. I can only assume a loose connection somewhere in the old lead as it was charging the device up with no trouble at all.

Anyway, thank you for those who went to the trouble of replying. Much appreciated.
Back to top
View user's profile Send private message
Andy_P
Pocket GPS Moderator
Pocket GPS Moderator


Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London

PostPosted: Fri May 31, 2013 2:27 pm    Post subject: Reply with quote

townfan wrote:
I got a new lead through the post today which resolved the problem immediately.


Excellent news. It's handy for us too... gives us an idea of how these leads can and do fail.

townfan wrote:
I can only assume a loose connection somewhere in the old lead as it was charging the device up with no trouble at all.


It's four separate wires in the cable - 2 for power and 2 for the USB data.
So it only needs one of the data wires to go duff to give your symptoms.
_________________
"Settling in nicely" ;-)
Back to top
View user's profile Send private message







Posted: Today    Post subject: Pocket GPS Advertising

Back to top
Display posts from previous:   
Post new topic   Reply to topic    Pocket GPS World Forum Index -> MyTomTom / TomTom HOME Desktop All times are GMT + 1 Hour
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Make a Donation



CamerAlert Database

Click here for the PocketGPSWorld.com Speed Camera Database

Download Speed Camera Database
22.034 (27 Mar 24)



WORLDWIDE SPEED CAMERA SPOTTERS WANTED!

Click here to submit camera positions to the PocketGPSWorld.com Speed Camera Database


12mth Subscriber memberships awarded every week for verified new camera reports!

Submit Speed Camera Locations Now


CamerAlert Apps



iOS QR Code






Android QR Code







© Terms & Privacy


GPS Shopping