Struggling with MyTomTom - help needed please

tonygold · Frequent Visitor Joined: Jul 14, 2006 Posts: 417

received a new tomtom start 20 western europe. this is to be used only as a second back up unit to my ONE XL Live W Europe unit. i can't get my head around MyTomTom as opposed to TomTomHOME that my other unit uses. i have connected it to the laptop, downloaded mytomtom, registered the device but i cannot see this device within My Computer so that i can do a windows explorer backup and add in my own POI's from my other device.
also map version is showing as version 895 and i know (as i have downloaded the latest map to my ONE XL) that the latest map is 905 but my tomtom just says my device is up to date?
so please put me out of my misery:
1. how do i back this device up
2. how do i install my poi's from the XL to this start
4. how do i install the pocketgpsworld database
3. how do i get the latest map installed.

when plugging my XL into the PC i get to access it within my computer, with this start model it does not show up at all on my laptop?
appreciate some help.
thanks.

dhn · Posted: Mon Mar 04, 2013 6:09 pm Post subject:

All Nav3 devices, including yours, do NOT show up as removable devices on your computer; rather, it will show as a network device. The user has NO access to the file system so you can't use Explorer with the device and, therefore, no ability to do a full backup of the device.

I mentioned in a previous thread of yours a couple of ways to transfer custom pois from your old device to the new one.

You should NOT be logging into MyTomTom with the same email address as you used with your previous device when you registered.

When you connect the device to MyTomTom and log in, when you select Manage Content, does it show the device up to date? If so, I guess you need to call CS at 0845 161 0009 or 020 7387 5444 and have them apply the newest map to your device. As I understand, the 905 map was just released a day or so ago.
_________________
David

tonygold · Frequent Visitor Joined: Jul 14, 2006 Posts: 417

hi dhn
thanks for your patience. i have now used the transfer utility.
how do i update the pgpsw database each week on this device as it works differently to my ONE and i'm not sure what i do once i have downloaded the latest database to my pc.
thanks again.

dhn · Posted: Mon Mar 04, 2013 7:07 pm Post subject:

I know you can install the PGPSW database and update but I'd rather that you wait for one of the mods here to post in this thread with specific info as to how to do it. So check back.
_________________
David

tonygold · Frequent Visitor Joined: Jul 14, 2006 Posts: 417

ok, thanks will do.

Rhubarbe · Posted: Mon Mar 04, 2013 8:54 pm Post subject:

PGPSW speedcam installation instructions here. Scroll down to your device and the link to the instructions in the RH column.

Rhubarbe · Posted: Mon Mar 04, 2013 9:06 pm Post subject:

Also, to get the latest maps (9.05) go here and follow the instructions (if you've not already done so). As 'dhn' pointed out above, you'll need a different email address for each device. The address doesn't have to be real but TT tend to use the address you give if you ask for support.

Have fun, I'm having a nightmare updating a Start 25. Sad

Andy_P · Posted: Mon Mar 04, 2013 9:28 pm Post subject:

tonygold · Frequent Visitor Joined: Jul 14, 2006 Posts: 417

MarioG · Occasional Visitor Joined: Mar 05, 2013 Posts: 2

please ignore

M8TJT · Posted: Fri Mar 08, 2013 11:43 am Post subject:

Ignore what? Shocked

MarioG · Occasional Visitor Joined: Mar 05, 2013 Posts: 2

Andy_P · Posted: Fri Mar 08, 2013 6:50 pm Post subject:

@MarioG... If you stick around here, you'll get used to M8TJT's sense of humour.
We've all had to! Very Happy

_________________
"Settling in nicely" ;-)

	PocketGPS
	Web