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Pocket GPS World :: View topic - Lost live services on my 540 for the last two days!
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Lost live services on my 540 for the last two days!
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SpikeyMikey
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Joined: Mar 21, 2006
Posts: 852
Location: Hertfordshire. Forever blowing bubbles

PostPosted: Sat Feb 09, 2013 11:10 am    Post subject: Reply with quote

For some time now my 940 HD traffic has connected and then dropped out without recovering, in some instances, unless I reset.
The last couple of days it just fails to connect at all over successive one hour or so journeys, it retries 3 or 4 times in this time. Other LIVE services are fine as is the traffic on my iPhone.
The only difference is that the 940, I think, is on Vodafone and the iPhone is on O2 although the fact that some services are available presumably means its not network related.
OT: Vodafone are reporting 3G problems with iOS6.1 on iPhone 4S, probably not related though.
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TT GO6000 (Europe); iPhone and iPad Pro with iOS TT GO & MyDrive + CamerAlert
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justbrowsing
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Joined: Nov 10, 2011
Posts: 665

PostPosted: Sun Feb 10, 2013 4:22 pm    Post subject: Reply with quote

550 Live connecting with no probs as of 2 mins ago.
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matthewj
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Joined: Apr 03, 2006
Posts: 751

PostPosted: Mon Feb 11, 2013 10:59 am    Post subject: Reply with quote

MRCC wrote:
MRCC wrote:
I've just logged a ticket with TT support. I'm sure they'll tell me the same as Graeme2812 but it might help keep the pressure on them..


Well i got a different reply - do a full factory reset etc then report back!!

I'm not going to waste my time doing that - the problem is clearly at their end not on my device. It really bugs me that TT support can bury its head in the sand like this or wilfully mislead...


Ditto all round. Crazy. Even when I said this is a known issue, log me as a sufferer, they suggest all the resets. Daft.
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rwbaldwin
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Joined: Dec 24, 2012
Posts: 55

PostPosted: Mon Feb 11, 2013 11:11 am    Post subject: Reply with quote

I'm not sure why, but whenever I hear about problems with TomTom Live Traffic, I think of this Laughing

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matthewj
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Joined: Apr 03, 2006
Posts: 751

PostPosted: Mon Feb 11, 2013 11:19 am    Post subject: Reply with quote

Perhaps worth mentioning that HD Traffic is still failing on the device for me, Monday morning. Plugged into Home and it is showing birmingham traffic again. Zooming in shows an item 142 miles away. The most "vertical" item is 130 miles away.

I do so like the fact that this proves that I did once get Birmingham information from HD Traffic, before they reduced the range.

I do so hate the fact that this proves that TomTom don't know how to run their own service, such that support are not in touch with the operations people or vice versa to work out what broke it.
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matthewj
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PostPosted: Mon Feb 11, 2013 11:24 am    Post subject: Reply with quote

justbrowsing wrote:
550 Live connecting with no probs as of 2 mins ago.


I wonder if it is connecting today? It could be that it was working Sunday as the number of devices in operation was low. And that Monday comes and it fails as everyone gets on the road again?
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justbrowsing
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PostPosted: Mon Feb 11, 2013 12:13 pm    Post subject: Reply with quote

matthewj wrote:
justbrowsing wrote:
550 Live connecting with no probs as of 2 mins ago.


I wonder if it is connecting today? It could be that it was working Sunday as the number of devices in operation was low. And that Monday comes and it fails as everyone gets on the road again?


Just switched on & still good for me
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matthewj
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PostPosted: Mon Feb 11, 2013 12:44 pm    Post subject: Reply with quote

justbrowsing wrote:

Just switched on & still good for me


What firmware version, and what range are you seeing? How far away is your furthest incident (simple north or south, not east or west).
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justbrowsing
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PostPosted: Mon Feb 11, 2013 2:32 pm    Post subject: Reply with quote

matthewj wrote:
justbrowsing wrote:

Just switched on & still good for me


What firmware version, and what range are you seeing? How far away is your furthest incident (simple north or south, not east or west).


9.465
SM6 in Surrey to Manchester (226 miles)
Roadworks etc showing up to about 150 miles north (around Dudley/Birmingham'ish)
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JimmyTheHand
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Joined: Apr 16, 2005
Posts: 386

PostPosted: Mon Feb 11, 2013 8:03 pm    Post subject: Reply with quote

My 550 has been behaving it self (even connected without reboot this morning Smile )

I wonder if Vodaphone's iOS6.1 issues is related
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gluey
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Joined: Mar 27, 2005
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Location: North East UK

PostPosted: Mon Feb 11, 2013 9:46 pm    Post subject: Reply with quote

All back on tonight, Only 6 days without service and no idea what it was.
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Guivre46
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Joined: Apr 14, 2010
Posts: 1262
Location: West London

PostPosted: Mon Feb 11, 2013 11:13 pm    Post subject: Reply with quote

matthewj wrote:
justbrowsing wrote:

Just switched on & still good for me


What firmware version, and what range are you seeing? How far away is your furthest incident (simple north or south, not east or west).


Run a 550 with 9.465. Live near Junc 16 of M25. Today showing incidents as far north as Sheffield.

Edit: 135 miles.
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Mike R [aka Wyvern46]
Go 530T - unsupported
Go550 Live [not renewed]
Kia In-dash Tomtom


Last edited by Guivre46 on Mon Feb 11, 2013 11:38 pm; edited 1 time in total
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Graeme2812
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Joined: Mar 14, 2004
Posts: 297
Location: Dundee, Scotland UK

PostPosted: Mon Feb 11, 2013 11:15 pm    Post subject: Reply with quote

Services seems to be back up and running here. Furthest visible incident is just over 151 miles away.
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Graeme Bennett
Go 540 LIVE
App. 9.510.1234792.1 (2039,04/04/2013)
United Kingdom & ROI v945.6174
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matthewj
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Joined: Apr 03, 2006
Posts: 751

PostPosted: Tue Feb 12, 2013 10:42 am    Post subject: Reply with quote

Wow! My 740 is working today, and I still have long range traffic to Birmingham! Hurrah! TomTom are the best ever!

(I'm happy to let that enthusiasm last - doubtless there will be something they can do to let us down soon.)
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M8TJT
The Other Tired Old Man
The Other Tired Old Man


Joined: Apr 04, 2006
Posts: 10118
Location: Bexhill, South Sussex, UK

PostPosted: Tue Feb 12, 2013 10:58 am    Post subject: Reply with quote

matthewj wrote:
Hurrah! TomTom are the best ever!
Shocked
Quote:
doubtless there will be something they can do to let us down soon.
Oh ye of little faith Wink
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