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DennisN
Tired Old Man
Joined: Feb 27, 2006
Posts: 14890
Location: Keynsham
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 Posted: Mon Sep 03, 2012 4:58 pm Post subject: |
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The latest statement I have seen from TomTom staff is that ALL Live devices now update cameras Over The Air - from which we should assume that Home is now only used to download cameras to the poor innocent souls who buy the cameras for pre-Live devices.
As I said above, there is no evidence that cameras HAVE been updated OTA and my 550 only (and ALWAYS) says...
| Quote: | Last mobile speed camera update
Speed cameras up to date |
Note it says MOBILE camera update, not ALL speed camera update.
Bearing in mind I don't at present have a connection to the Live Server, if I hadn't used my 550 for a week, I suspect it would still say they are up to date before I connect to the server. Why they can't put a date/time stamp there is beyond my comprehension - I'm just a stupid old man, not a modern computer geek.
And I'm sure somebody else has already said this about OTA - I guess it's easy enough to download and add a camera, but how easy is it to delete one? Again, SOM, not geek.
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Dennis
If it tastes good - it's fattening.
Two of them are obesiting!! |
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M8TJT
The Other Tired Old Man
Joined: Apr 04, 2006
Posts: 10118
Location: Bexhill, South Sussex, UK
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| Posted: Mon Sep 03, 2012 8:27 pm Post subject: |
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| jonbaker12345 wrote: | | Do ALL the TomTom UK Safety Camera updates for the Live PND's that use Home now come OTA? |
Why don't you ask TT yet again and be absolutely specific about the camera type that you are asking about so that it will be difficult for TT not to answer.  Problem seems to be that you will get yet another contradictory answer from the same person.  |
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DennisN
Tired Old Man
Joined: Feb 27, 2006
Posts: 14890
Location: Keynsham
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| Posted: Mon Sep 03, 2012 8:44 pm Post subject: |
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| M8TJT wrote: | | it will be difficult for TT not to answer |
There ya go again, doing oxymoron at your age can't be anything but a strain on yer vitals.
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Dennis
If it tastes good - it's fattening.
Two of them are obesiting!! |
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jadonx
Occasional Visitor
Joined: Mar 20, 2010
Posts: 42
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| Posted: Mon Sep 03, 2012 10:53 pm Post subject: |
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| DennisN wrote: | | The latest statement I have seen from TomTom staff is that ALL Live devices now update cameras Over The Air -. |
Recently I have had problems booting up with my 750 live restarting continuously on two occasions. My Father had the same fault with his same model and he reformatted internal memory and replaced with back up to fix. I did the same the first time.
After the second time I did a search and found a fix was to delete the "fixed.cam" file from the statdata folder. I decided to replace the folder with a copy from back up.
This was a much quicker fix and now wondering if there is a link with the recent updates over the air.
John. |
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DennisN
Tired Old Man
Joined: Feb 27, 2006
Posts: 14890
Location: Keynsham
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| Posted: Tue Sep 04, 2012 7:09 am Post subject: |
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x50 devices have suffered the rebooting problem all their lives. All the temporary fixes work until it starts again! It long pre-dates this OTA farce.
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Dennis
If it tastes good - it's fattening.
Two of them are obesiting!! |
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justbrowsing
Frequent Visitor
Joined: Nov 10, 2011
Posts: 679
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| Posted: Tue Sep 04, 2012 11:21 am Post subject: |
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| Today TTHome offered me new Premium IE cams but still nothing for UK since 7-Aug! |
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jonbaker12345
Regular Visitor
Joined: Jan 19, 2011
Posts: 115
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| Posted: Tue Sep 04, 2012 5:46 pm Post subject: |
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I've taken M8TJT's advice and asked TT CS to clarify the position as to what they send me Over The Air....this is what they have told me today (Same CS rep as before)...
"This is XXXXXXX from TomTom Customer Support.
Thank you for your email update.
We would like to inform you that you will receive fixed as well as mobile safety camera updates over the air.
Please be assured about it.
For other countries, you will receive the safety camera files from TomTom Home.
All UK Safety Camera data which includes fixed and mobile safety camera files will be updated on device from over the air.
If you have any further query, Please feel free to contact us again. I will be more than happy to help you.
Thank you for your valuable time and for giving me an opportunity to assist you.
With Kind Regards
XXXXXXX
The TomTom Customer Care Team" |
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M8TJT
The Other Tired Old Man
Joined: Apr 04, 2006
Posts: 10118
Location: Bexhill, South Sussex, UK
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| Posted: Tue Sep 04, 2012 7:53 pm Post subject: |
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Well, there you go. Clear as crystal. Mobiles and Fixed:grin: Unless your person was not telling the truth  and your'e brave enough to rely on them Wher's thet ROTFL emoticon Dennis? |
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DennisN
Tired Old Man
Joined: Feb 27, 2006
Posts: 14890
Location: Keynsham
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| Posted: Tue Sep 04, 2012 9:10 pm Post subject: |
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| M8TJT wrote: | | your'e brave enough to rely on them |
Although "brave" is not the attribute I'd attribute to anyone relying on them.
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Dennis
If it tastes good - it's fattening.
Two of them are obesiting!! |
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jonbaker12345
Regular Visitor
Joined: Jan 19, 2011
Posts: 115
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| Posted: Tue Sep 04, 2012 9:17 pm Post subject: |
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No, I never use the TT speed cameras. I know how duff they are 
I'm just astonished how the same TT CS Rep can tell me one thing in one e-mail, and then totally contradict it in a later e-mail.
If the people working at customer services can't tell you what their hardware can and can't do then what hope have they got of convincing the customers about their products?
I'm not sure if there is anyway at all to tell if the Tomtom devices actually get any updates at all over the air. It's something I'm not competent to prove one way or the other.
I do know that I wouldn't risk my driving licence based upon hoping my 550 bleeps at me at the right time  |
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M8TJT
The Other Tired Old Man
Joined: Apr 04, 2006
Posts: 10118
Location: Bexhill, South Sussex, UK
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| Posted: Tue Sep 04, 2012 9:31 pm Post subject: |
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| jonbaker12345 wrote: | | I'm just astonished how the same TT CS Rep can tell me one thing in one e-mail, and then totally contradict it in a later e-mail. |
I'm not | Quote: | | ... then what hope have they got of convincing the customers about their products? |
Well you've got one |
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jonbaker12345
Regular Visitor
Joined: Jan 19, 2011
Posts: 115
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| Posted: Tue Sep 04, 2012 9:34 pm Post subject: |
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I bought my tomtom before I'd ever spoken with TT customer services  |
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DennisN
Tired Old Man
Joined: Feb 27, 2006
Posts: 14890
Location: Keynsham
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| Posted: Tue Sep 04, 2012 9:38 pm Post subject: |
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| jonbaker12345 wrote: | | I bought my tomtom before I'd ever spoken with TT customer services |
That's UNBELIEVABLE!!! I honestly can't imagine how you could go out and pay good money for something without getting their recommendations. If you HAD spoken to them first, they'd have told you how good it is. You're a peasant!! 
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Dennis
If it tastes good - it's fattening.
Two of them are obesiting!! |
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justbrowsing
Frequent Visitor
Joined: Nov 10, 2011
Posts: 679
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| Posted: Tue Sep 11, 2012 10:29 am Post subject: |
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How can CS says this when the latest offered/downloaded via TTHome on a GO 550 LIVE is STILL 21711
Dear ***,
Thank you for updating your e-mail. This is *** again.
The reference number for your query is ***
I have checked your system details and found that Premium UK speed Cameras are updated on your device.
I would like to inform you that 22711 is the latest Premium UK speed Cameras till now, which is updated on your device.
If you have any further questions or comments, please feel free to contact us via email or call us at 0845 161 0009 Monday through Friday, 9:00 AM to 5:30 PM UK Time.
With Kind Regards
***
The TomTom Customer Care Team |
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justbrowsing
Frequent Visitor
Joined: Nov 10, 2011
Posts: 679
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| Posted: Thu Sep 20, 2012 11:27 am Post subject: |
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Latest info (from elswhere):-
Just switched on & gone "live" on my 550 Live and now see new cells.cam, fixed.cam, report.cam & spec.cam files within my statdat folder so maybe, just maybe these ARE the latest speedcams?
..........AND now (after doing that), TTHome has updated both my IE & UK speedcams!!
[Description]
ID=Safety_Cam_IE_Premium
Version=22981
rectangle=-1026943,5537140,-605608,5152296
subtype=safetycamera
[Description]
ID=Safety_Cam_UK_Premium
Version=22988
rectangle=-752352,5835701,1946579,-3364476
subtype=safetycamera |
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