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Garmin Support Was Good!

 
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timlofts
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Joined: Aug 07, 2006
Posts: 16

PostPosted: Fri Feb 03, 2012 11:04 am    Post subject: Garmin Support Was Good! Reply with quote

I'm always quick to complain, and I had a proper whinge when my Nuvi 3790 kept crashing. However, after a couple of emails and a few 'master resets' and two software re-installs, last Friday Garmin asked me to send it in for repair. I sent just the unit (no cradle or cables) on Monday, and got home from work yesterday (Thursday) to find I'd been sent a brand new boxed replacement with mount, power lead etc.

Now I know it shouldn't have gone wrong in the first place, and generally good brand modern electronics never go wrong, but Garmin couldn't have dealt with this better Very Happy
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Darren
Pocket GPS Staff
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Joined: 11/07/2002 14:36:40
Posts: 23848
Location: Hampshire, UK

PostPosted: Fri Feb 03, 2012 1:16 pm    Post subject: Reply with quote

Good to hear and makes a change for someone to post positive feedback. I'm as guilty as the next person in posting when things go awry but forgetting to feedback positive outcomes.

Well done Garmin.
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inspiredron
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Joined: Dec 17, 2006
Posts: 297
Location: Ellesmere UK

PostPosted: Sun Feb 05, 2012 10:16 pm    Post subject: Reply with quote

Darren wrote:
Good to hear and makes a change for someone to post positive feedback. I'm as guilty as the next person in posting when things go awry but forgetting to feedback positive outcomes.

Well done Garmin.


I have an even better tale of good support.
My GTM21 cable failed and I was unsuccessful at repairing it. For 16 Garmin replaced it with a new unit. Then I found that it was not interfacing with my 660FM due to a fault in the 660. Just over 40 bought me a factory refurbished 660 to which Garmin transferred my Lifetime maps subscription. Sadly that had a duff battery which only lasted at best 2 hours so Garmin then replaced it with a 760 FOC and transferred my Lifetime maps once again - and they included another GTM21. That is real service!
Thanks, Garmin
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CJ57
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Joined: Sep 03, 2007
Posts: 37

PostPosted: Tue Feb 07, 2012 11:59 am    Post subject: Reply with quote

... and another example of great service - my son borrowed my (out of warranty) nuvi and when it came back all the files were corrupt (no idea how!) - wouldn't navigate, WebUpdater couldn't find it, and PC couldn't access it. Recovered most of the corrupt files but managed to lose the maps (which I hadn't backed up as I didn't realise they were in a hidden folder).

Initial e-mail to Garmin resulted in standard response of do a full reset, but when I followed up with more details and a request for access to my old maps they were made available through the My Garmin account within just a few hours. Was half expecting to have to spring for new maps given fault was probably nothing to do with Garmin.

Have now done a full backup including maps!
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