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Has TomTom Forgot About Scotland? (EDIT: & Wales?)
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Froggy
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PostPosted: Fri Dec 23, 2011 1:48 pm    Post subject: Reply with quote

spook51 wrote:
M8TJT wrote:
MaFt wrote:
Interesting, so they offered TomTom free data, updated eery 10 minutes yet TomTom still don't use it... Confused
spook51 wrote:
It would have been worth asking which routes the traffic data covers.
But they they don't use it. Confused
Quote:
We do not currently supply traffic data to TomTom, though did run a short trial for 1 month during the summer with them for incident & roadworks data


Perhaps it covered only a tiny percentage of the total highways network, motorways only for example - in Scotland congestion data covers only the Glasgow/Edinburgh area so such a scenario isn't impossible.


But.... Congestion data is not the problem. The problem is road closures. Every time HD Traffic has failed me over the past 11 months has been due to road closures. These ARE covered by TrafficScotland, even on some fairly minor roads!!! Take a look at the 'Current incidents' page Evil or Very Mad

What we are moaning about is that these closures appear on Trafficscotland, RAC travel and BBC travel. Surely it cannot be beyond the ability of TomTom to include these incidents - a 40 mile detour caused by a road closure is worse than 20 minutes delay, is it not?
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M8TJT
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PostPosted: Fri Dec 23, 2011 2:51 pm    Post subject: Reply with quote

But how can they include therm if they are not getting the data from Trafficscotland
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Froggy
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PostPosted: Fri Dec 23, 2011 3:45 pm    Post subject: Reply with quote

M8TJT wrote:
But how can they include therm if they are not getting the data from Trafficscotland


If the RAC, AA, Google and the BBC can get the data, why can't Tomtom? Without it, HD traffic is often totally useless Shocked
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M8TJT
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PostPosted: Fri Dec 23, 2011 4:11 pm    Post subject: Reply with quote

Froggy wrote:
If the RAC, AA, Google and the BBC can get the data, why can't Tomtom?
Why not ask them Question
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Froggy
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PostPosted: Fri Dec 23, 2011 4:20 pm    Post subject: Reply with quote

M8TJT wrote:
Froggy wrote:
If the RAC, AA, Google and the BBC can get the data, why can't Tomtom?
Why not ask them Question


Because they will probably tell me to reset my device to factory settings and run Clearflash 3 times..... Razz
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Graeme2812
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PostPosted: Fri Dec 23, 2011 5:30 pm    Post subject: Reply with quote

M8TJT wrote:
Froggy wrote:
If the RAC, AA, Google and the BBC can get the data, why can't Tomtom?
Why not ask them Question

I raised a support request regarding this with TomTom. They are (apparently) investigating it and have...."escalated the report to the concerned department for further investigation."

I shall not be holding my breath for a response. Rolling Eyes

falkirk81 wrote:
...I would be very interested to see what TrafficScotland's response is....

I still haven't had a reply from them. Both them and TrafficWales were contacted at the same time. As soon as I have a response I will post up here.


What I can't understand is if TrafficWales was providing TomTom with this information for free, why have they [TomTom] stopped requesting the information from them? Surely this information enriches their product at no apparent cost to them.

And why only run it for a trial month then stop? Confused
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AliOnHols
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PostPosted: Fri Dec 23, 2011 8:55 pm    Post subject: Reply with quote

Traffic Wales via Graeme2812 wrote:
.......Any organisation that uses the Welsh Government’s traffic data is required to obtain permission before doing so.
We do not currently supply traffic data to TomTom, though did run a short trial for 1 month during the summer ...........


Is it possible that the permission from Traffic Wales was not extended beyond summer and that the data is not currently available to TomTom?.



Edited.
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falkirk81
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PostPosted: Wed Jan 04, 2012 6:25 pm    Post subject: Reply with quote

Any reply from Tomtom or TrafficScotland?

Steven
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Graeme2812
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PostPosted: Thu Jan 05, 2012 10:10 pm    Post subject: Reply with quote

TomTom Rep 30/12/2011 12.28pm wrote:

Dear Graeme,

The reference number for your query is XXXXXX-XXXXXX.

Thank you for your valuable time and reply to my e-mail. This is XXXX and I will assist you on behalf of my colleague.

Your case has been escalated for further investigation. We hope to have a response for you shortly.

Please bear with us while we look at the situation. Many apologies for the inconvenience caused.


Gone to 2ND Line support apparently. I have also asked three times now..

"Could you advise if you use Traffic Scotland and/or Traffic Wales (www.trafficscotland.org / www.traffic-wales.com) for traffic information. Of the issues below, traffic Scotland was correctly reporting this and many other issues.

You website (http://www.tomtom.com/livetraffic) does not report any non-congestion related information (for example road closures) for Scotland or Wales, however it does for England."


Never had a reply to the question.


Havant' heard back from traffic Scotland yet. Request was made via transport Scotland on 29th who acknowledged and forwarded on the request on.
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falkirk81
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PostPosted: Thu Jan 19, 2012 1:05 pm    Post subject: Reply with quote

I take it there is still no response? Sad

Steven
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Graeme2812
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PostPosted: Sat Jan 21, 2012 3:00 pm    Post subject: Reply with quote

Last "were looking into it" email from TomTom was on 11th Jan. That said they addressed me as Ian so If they can't even get my name correct what hope do we have of any feedback?

Haven't heard back from Traffic Scotland either, and they acknowledged the request on 29th December so their 20 day response deadline has passed.
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gem
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PostPosted: Thu Jan 26, 2012 9:33 pm    Post subject: Reply with quote

And they charge about £47 per annum for this (dis)service??

Whatever sources they use (mobiles/highways agency/radio/a quantity of vehicles fitted with transmitters) their data is of a very low quality for a significant proportion of the population.

I get the feeling that it is down to where you are located and roads you use whether HD traffic will be very beneficial.

Funnily I have been on a truck (main) road, the A737, testing TomTom with a friend during peak travel times about a year ago and they were the most accurate but retreiving the data using their map was so slow and hard to use that we decided it could not be used.
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johnm52
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PostPosted: Sat Jan 28, 2012 5:50 pm    Post subject: And now the AA are under the spell Reply with quote

Since we now know that TomTom are providing data to AA, a quick look at he AA traffic map of UK shows lots of disruption in England but nothing in Scotland, Wales or NI.
Routing from Lochcarron to Stromeferry on AA website results in a trip of 11 miles and 20 minutes. The real - on road situation is that the road is closed and a diversion of 120+ miles is current. The deterioration of information accuracy continues.
I am not a member of AA - if anyone here is they might like to log a complaint about lack of accuracy?

Thanks
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Graeme2812
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PostPosted: Mon Jan 30, 2012 5:48 pm    Post subject: Reply with quote

Update: 30/01/12

"Dear Graeme,

The reference number for your query is XXXX-XXXX.

Thank you for your patience and co-operation.
Our 2nd Line has passed this feedback on incorrect road information to higher department.
Thank your for the information. We will inform you once we get any response or update from our higher department.

With Kind Regards
"


Rolling Eyes
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Graeme Bennett
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Graeme2812
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PostPosted: Sat Feb 04, 2012 2:07 pm    Post subject: Reply with quote

Had an interesting reply from TomTom...

I've asked them several times now if they use TrafficScotland and TrafficWales for traffic info and they have never replied.

On the last time of asking they have said:
"For this can I request you to please call us so that we can troubleshoot over the phone to resolve your query in the quickest and most effective way?

Sounds like whatever they have to say, the don't want to put it in writing. Confused
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