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alfajerry
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Joined: Apr 20, 2009
Posts: 14
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 Posted: Wed Apr 06, 2011 1:04 pm Post subject: Problem after Q1 2011 |
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Hi Guys,
I hope someone here has more idea than Navigon Support.
My 2150 Max was working perfectly, then I installed Q1 2011.
Became aware of random freezes with this error message:
http://tinyurl.com/6h8k48d
Gradually realised I could force the error by pressing the 'Traffic' button.
This says to me that the error came with Q1 2011 and is TMC related.
Navigon support had me doing all sorts of stuff to the unit but nothing worked and their 'technicians' have not come up with a solution yet.
I reinstalled Q4 2010 and the unit works perfectly.
Any ideas anyone?
Much appreciated.
Jerry |
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AJuk
Occasional Visitor
Joined: Dec 27, 2006
Posts: 7
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| Posted: Sun Apr 17, 2011 7:16 am Post subject: |
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I have the same problem - mine also crashes on major A roads and motorways.
I raised a call 3 weeks ago but still not fixed. I have been told that only a few people are affected and that they think it is a problem with just one of the maps.
Just wish I made a back up...
Alex |
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alfajerry
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Joined: Apr 20, 2009
Posts: 14
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| Posted: Sun Apr 17, 2011 8:59 am Post subject: |
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Thanks for that Alex, nice to know I'm not alone.
Can you post here if Navigon give you a solution?
I'll do the same.
Maybe Q2 will be OK when it turns up.
All the best,
Jerry |
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AJuk
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Joined: Dec 27, 2006
Posts: 7
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| Posted: Fri May 13, 2011 8:37 am Post subject: |
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Hi,I have been told that the problem has been resolved but I can't access the maps as my 2 year subscription has now expired....hope you have better luck than me!
Alex |
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alfajerry
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Joined: Apr 20, 2009
Posts: 14
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| Posted: Fri May 13, 2011 8:59 am Post subject: |
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Hi Alex,
Thanks for that, they've told me nothing.
I'm not sure whether to bother trying Q1 or wait a bit longer for Q2.
Actually I think my sub may run out before then so I'd better check.
All the best,
Jerry |
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AJuk
Occasional Visitor
Joined: Dec 27, 2006
Posts: 7
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| Posted: Fri May 13, 2011 9:12 am Post subject: |
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They only told me after I chased for an update. The solution was:
"Regarding your query, we can inform you that the issue you encountered so far was solved. Please connect your device to PC via USB cable, open NAVIGON Fresh and log in with your account. Then, enter the tab My System and you will find active the option for Latest Map Guarantee, option that will allow you to re-install the latest update on your device."
That didn't work for me as my sub ran out last week and their email address is now down... |
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alfajerry
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Joined: Apr 20, 2009
Posts: 14
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| Posted: Fri May 13, 2011 10:06 am Post subject: |
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I've just emailed them and got a quick reply (for a change).
Word for word same as your email.
I'll give it a try when I've got time.
I think it's unlikely I'll get a Navigon next time I buy a satnav, considering I'm reasonably 'tech-savvy' I've had to contact their help far too often over the past couple of years.
My daughter's Garmin is much easier to use.
Thanks for your help.
Jerry |
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C1man
Frequent Visitor
Joined: Oct 06, 2008
Posts: 290
Location: Newport
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| Posted: Sat May 14, 2011 7:48 am Post subject: |
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| AJuk wrote: | | That didn't work for me as my sub ran out last week and their email address is now down... |
I had a 4310 that failed and was replaced with a 4350 by Halfords (top marks to them).
I had great difficulty getting Navigon to transfer across my (one month) out of date Speed Cams to the new platform so posted a new (funny) request on their Facebook page every day! After about 3 days of this they finally gave in and extended my sub to the 4350 for long enough for me to get an update.
Since you weren't able to get your (last) map update through no fault of your own why not try embarrassing them on Facebook as I did?
_________________
Tim
Navigon on Android mobile(s) & tablet
Navigon 4350max + POI-Warner |
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AJuk
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Joined: Dec 27, 2006
Posts: 7
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| Posted: Sun May 15, 2011 7:12 am Post subject: |
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| Thanks C1Man, actually had to use that tactic to get them to respond to my initial email. They have very generously given me a 3 day subscription to sort it out... |
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alfajerry
Occasional Visitor
Joined: Apr 20, 2009
Posts: 14
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| Posted: Sun May 15, 2011 10:29 am Post subject: |
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Hi Alex,
I've installed the new files and all seems OK so far.
There are what look like two Q1 files available on the site, I used the one with the shorter name.
All the best,
Jerry |
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