How to buy map update subscription?

julianbarker · Lifetime Member Joined: Apr 12, 2005 Posts: 431

I keep getting notices from TomTom that up until 19 April I can get 6 map updates for the price of 4 which seems worth doing as I have just had the last map of my current subscription. How do I do this? TomTom say that "Add Maps" in Home will produce a pop-up but nothing appears (I am using the latest version of Home) and TomTom Support simply seem to keep saying to use Home.

Guivre46 · Posted: Fri Apr 08, 2011 11:19 pm Post subject:

I'm assuming you have the latest v865 map? In which case Home may see you as uptodate and not needing to upgrade. I suspect you would need to wait for v870 to be issued before you could purchase the subscription. By then the offer for 6 maps will have ended!!
_________________
Mike R [aka Wyvern46]
Go 530T - unsupported
Go550 Live [not renewed]
Kia In-dash Tomtom

DennisN · Posted: Fri Apr 08, 2011 11:52 pm Post subject:

I have emails just like that and when I click the arrow it fires up Home and asks me to connect and login. I haven't done that, but I see at the bottom of the Home screen, there is a banner advertising the update service with an arrow to click to go for it. If you have that, see what that arrow does for you (although it wouldn't surprise me if it led you back in circles again).

If you get nowhere, ring TomTom (phone number in my signature) on Monday to ask them how you can do it - tell them their advice to use Home isn't working for you. If you are lucky enough to get somebody who knows what they are doing, they'll walk you through it.
_________________
Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

DennisN · Posted: Sat Apr 09, 2011 12:07 am Post subject:

Ok, to test it, I clicked the banner at bottom of Home screen, connected etc and this is where I got....

Note that the only one it will let me extend is my existing subscription, which is UK&ROI, I did try Europe and it didn't want to know. For UK/ROI, it offered me a year plus six months, for £19.80 if I remember correctly.
_________________
Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

Guivre46 · Posted: Sat Apr 09, 2011 10:33 am Post subject:

Facts better than theories!!
_________________
Mike R [aka Wyvern46]
Go 530T - unsupported
Go550 Live [not renewed]
Kia In-dash Tomtom

DennisN · Posted: Sat Apr 09, 2011 6:34 pm Post subject:

Guivre46 · Posted: Sun Apr 10, 2011 8:44 am Post subject:

Well I had a nice theory - uptodate map- so TT does not offer the update. Then you had to go and ruin it by finding out the reality.
_________________
Mike R [aka Wyvern46]
Go 530T - unsupported
Go550 Live [not renewed]
Kia In-dash Tomtom

DennisN · Posted: Sun Apr 10, 2011 8:47 am Post subject:

Fear not - I only had to try it because I had exaclty the same theory as you! Embarassed

_________________
Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

julianbarker · Lifetime Member Joined: Apr 12, 2005 Posts: 431

Thanks for the screenshot.

I get exactly that screen from the offer button in the email, the website when I log into my account, and when I click on the banner in Home. However, my screen does not show the pop-up so there is no way of buying anything.

I am not alone as several people on the official TomTom forums have the same issue.

DennisN · Posted: Sun Apr 10, 2011 6:24 pm Post subject:

julianbarker · Lifetime Member Joined: Apr 12, 2005 Posts: 431

TomTom support's answer seems to be that it works for them when they plug a go (different model) into a computer at their end!

Guivre46 · Posted: Mon Apr 11, 2011 6:11 pm Post subject:

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