Home PageFacebookRSS News Feed
PocketGPS
Web
SatNav,GPS,Navigation
SurfShark VPN for Streaming TV
Pocket GPS World - SatNavs | GPS | Speed Cameras: Forums

Pocket GPS World :: View topic - CamerAlert Support
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in for private messagesLog in for private messages   Log inLog in 

CamerAlert Support
Goto page Previous  1, 2, 3, 4, 5, 6, 7, 8  Next
 
Post new topic   Reply to topic    Pocket GPS World Forum Index -> CamerAlert on Apple Devices
View previous topic :: View next topic  
Author Message
gadget_sa
Frequent Visitor


Joined: Dec 02, 2005
Posts: 334
Location: Wiltshire, UK

PostPosted: Wed Nov 03, 2010 11:12 am    Post subject: Reply with quote

Hi there,
I have had to change my iPhone as the new one failed!!
I wanted to renew my subscription as its run out but it won't let me as CameraAlert is tied to the old iPhone.

I know you get loads of emails, so rather than email, I have submitted a TICKET in the support section but haven't had a respone as yet... do you know how long these tickets take to get looked at?

Thanks
_________________
Steve

iPhone 6 with Western Europe & CamerAlert
Back to top
View user's profile Send private message Send e-mail
Darren
Frequent Visitor


Joined: 11/07/2002 14:36:40
Posts: 23848
Location: Hampshire, UK

PostPosted: Wed Nov 03, 2010 11:30 am    Post subject: Reply with quote

Tickets are responded to within a few minutes t most during daylight hours, I'm normally dealing with tickets until I hit bed and then pick them up again as soon as I awake!

Just had a look and your ticket was responded to 2mins after you sent it on 31st Oct.

Quote:
Sun, Oct 31 2010 1:02pm - Darren Griffin
Hi Steve,

Not a problem!

We have now changed your CamerAlert registration details. Your new iPhone should now be recognised properly and the balance of your subscription applied to it. No further action is required on your part. You DO NOT need to re-link your account to your new phone.

Also, v1.2 of CamerAlert is now (finally) available in the Appstore.

it's a big update and well worth grabbing if you haven't already done so as it has full iOS4 Multi-Tasking, Retina Graphics, Professional Voice Alerts and more.

We'd also be grateful if, as a CamerAlert user, you could post a review in iTunes, good or bad!

_________________
Darren Griffin
Back to top
View user's profile Send private message Send e-mail Visit poster's website
gadget_sa
Frequent Visitor


Joined: Dec 02, 2005
Posts: 334
Location: Wiltshire, UK

PostPosted: Wed Nov 03, 2010 3:40 pm    Post subject: Reply with quote

Darren wrote:
Tickets are responded to within a few minutes t most during daylight hours, I'm normally dealing with tickets until I hit bed and then pick them up again as soon as I awake!

Just had a look and your ticket was responded to 2mins after you sent it on 31st Oct.



Thanks Darren,
I can't argue with Service like that, and thanks for dealing with my enquiry here so quick....
Probably me being thick but how is a ticket responded?? Where would I see the response??
I certainly haven't seen an email come through, and no messages in my Inbox either.

Cheers
Steve
_________________
Steve

iPhone 6 with Western Europe & CamerAlert
Back to top
View user's profile Send private message Send e-mail
Darren
Frequent Visitor


Joined: 11/07/2002 14:36:40
Posts: 23848
Location: Hampshire, UK

PostPosted: Wed Nov 03, 2010 3:46 pm    Post subject: Reply with quote

When you log a ticket you should receive an email confirming the fact with reference number and links to view the ticket on-line. Similarly when we respond you should receive an email updating you and containing a link to the updated ticket.

It's definitely working for others, could it have been spam trapped perhaps?
_________________
Darren Griffin
Back to top
View user's profile Send private message Send e-mail Visit poster's website
gadget_sa
Frequent Visitor


Joined: Dec 02, 2005
Posts: 334
Location: Wiltshire, UK

PostPosted: Wed Nov 03, 2010 4:09 pm    Post subject: Reply with quote

Darren wrote:
When you log a ticket you should receive an email confirming the fact with reference number and links to view the ticket on-line. Similarly when we respond you should receive an email updating you and containing a link to the updated ticket.

It's definitely working for others, could it have been spam trapped perhaps?


I'll have to have a look when I get home... I don't recall getting either email if I'm honest, and I always check my spam.
Will check tonight and confirm if its me being a plank or if they weren't received....
Cheers again!
_________________
Steve

iPhone 6 with Western Europe & CamerAlert
Back to top
View user's profile Send private message Send e-mail
gadget_sa
Frequent Visitor


Joined: Dec 02, 2005
Posts: 334
Location: Wiltshire, UK

PostPosted: Wed Nov 03, 2010 10:19 pm    Post subject: Reply with quote

gadget_sa wrote:
Darren wrote:
When you log a ticket you should receive an email confirming the fact with reference number and links to view the ticket on-line. Similarly when we respond you should receive an email updating you and containing a link to the updated ticket.

It's definitely working for others, could it have been spam trapped perhaps?


I'll have to have a look when I get home... I don't recall getting either email if I'm honest, and I always check my spam.
Will check tonight and confirm if its me being a plank or if they weren't received....
Cheers again!


Hi Darren,
Checked my emails - nothing received for when logged a ticket, or when it was actioned...
Checked my Junk Box and Deleted... nothing there either.
Very strange....
It's not a setting I have to change or anything is it?
I'm getting notifications of replies to Topics ok.
_________________
Steve

iPhone 6 with Western Europe & CamerAlert
Back to top
View user's profile Send private message Send e-mail
Darren
Frequent Visitor


Joined: 11/07/2002 14:36:40
Posts: 23848
Location: Hampshire, UK

PostPosted: Wed Nov 03, 2010 10:25 pm    Post subject: Reply with quote

Nope, the email goes out automatically. Plenty of tickets being responded to before and after so the system must be working?
_________________
Darren Griffin
Back to top
View user's profile Send private message Send e-mail Visit poster's website
gadget_sa
Frequent Visitor


Joined: Dec 02, 2005
Posts: 334
Location: Wiltshire, UK

PostPosted: Thu Nov 04, 2010 10:26 am    Post subject: Reply with quote

Darren wrote:
Nope, the email goes out automatically. Plenty of tickets being responded to before and after so the system must be working?


OK, Thanks Darren.
At least posting up has nade me aware its all working fine now - thats the main thing... I'll put it down to maybe me pulling my emails through myiPhone, work and home PC and losing them in the process!!

Cheers for all your help.
_________________
Steve

iPhone 6 with Western Europe & CamerAlert
Back to top
View user's profile Send private message Send e-mail
norm2002
Regular Visitor


Joined: Aug 13, 2005
Posts: 147
Location: Panama City

PostPosted: Sun Nov 07, 2010 1:11 pm    Post subject: CamerAlert for Android Reply with quote

Sorry if this has been asked elsewhere but I cannot find it. When are we going to get CamerAlert for Android? PLEASE!!

norm
Back to top
View user's profile Send private message
Darren
Frequent Visitor


Joined: 11/07/2002 14:36:40
Posts: 23848
Location: Hampshire, UK

PostPosted: Sun Nov 07, 2010 1:18 pm    Post subject: Re: CamerAlert for Android Reply with quote

norm2002 wrote:
Sorry if this has been asked elsewhere but I cannot find it. When are we going to get CamerAlert for Android? PLEASE!!


It has been discussed and we are looking at an Android version. I say 'looking' because so far we have found the Android development environment much less friendly and we're struggling with a number of aspects.

But we love a good challenge.
_________________
Darren Griffin
Back to top
View user's profile Send private message Send e-mail Visit poster's website
norm2002
Regular Visitor


Joined: Aug 13, 2005
Posts: 147
Location: Panama City

PostPosted: Sun Nov 07, 2010 1:26 pm    Post subject: Re: CamerAlert for Android Reply with quote

Darren wrote:
we are looking at an Android version


Great! I want to be the first buyer. I just received a Samsung Galaxy Tab tablet and, as I said in another thread, CoPilot looks fantastic on the 7" screen and I'm sure CamerAlert will be great too.
Back to top
View user's profile Send private message
flinty56
Lifetime Member


Joined: Mar 29, 2006
Posts: 3
Location: nottinghamshire

PostPosted: Tue Dec 14, 2010 3:46 pm    Post subject: cameralert for iphone 4 Reply with quote

iphone 4 ios 4.2

cameralert not responding,

database version: 8.122 (28255)
status: you are not subscribed for downloads

when i try to link my account to the device error message says:

check manual: username linked to another device.

could you please drop me a link to change my device please.

dave
Back to top
View user's profile Send private message Send e-mail
MaFt
Pocket GPS Staff
Pocket GPS Staff


Joined: Aug 31, 2005
Posts: 15125
Location: Bradford, West Yorkshire

PostPosted: Tue Dec 14, 2010 3:59 pm    Post subject: Re: cameralert for iphone 4 Reply with quote

flinty56 wrote:
iphone 4 ios 4.2

cameralert not responding,

database version: 8.122 (28255)
status: you are not subscribed for downloads

when i try to link my account to the device error message says:

check manual: username linked to another device.

could you please drop me a link to change my device please.

dave


Can you send us your new UDID using the support form here: http://www.pocketgpsworld.com/support.php

Thanks
Back to top
View user's profile Send private message Visit poster's website
flinty56
Lifetime Member


Joined: Mar 29, 2006
Posts: 3
Location: nottinghamshire

PostPosted: Tue Dec 14, 2010 4:11 pm    Post subject: Re: cameralert for iphone 4 Reply with quote

Can you send us your new UDID using the support form here: http://www.pocketgpsworld.com/support.php

Thanks[/quote]

yes MaFt,

thankyou

dave
Back to top
View user's profile Send private message Send e-mail
flinty56
Lifetime Member


Joined: Mar 29, 2006
Posts: 3
Location: nottinghamshire

PostPosted: Tue Dec 14, 2010 4:29 pm    Post subject: Reply with quote

all sent, waiting for ticket.

cheers
dave
Back to top
View user's profile Send private message Send e-mail







Posted: Today    Post subject: Pocket GPS Advertising

Back to top
Display posts from previous:   
Post new topic   Reply to topic    Pocket GPS World Forum Index -> CamerAlert on Apple Devices All times are GMT + 1 Hour
Goto page Previous  1, 2, 3, 4, 5, 6, 7, 8  Next
Page 6 of 8

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Make a Donation



CamerAlert Database

Click here for the PocketGPSWorld.com Speed Camera Database

Download Speed Camera Database
22.034 (27 Mar 24)



WORLDWIDE SPEED CAMERA SPOTTERS WANTED!

Click here to submit camera positions to the PocketGPSWorld.com Speed Camera Database


12mth Subscriber memberships awarded every week for verified new camera reports!

Submit Speed Camera Locations Now


CamerAlert Apps



iOS QR Code






Android QR Code







© Terms & Privacy


GPS Shopping