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iphone application keeps crashing
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chaddy07
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Joined: Oct 14, 2007
Posts: 11

PostPosted: Tue Mar 02, 2010 12:14 am    Post subject: Reply with quote

16gb on 3gs on o2
app runs fine for me. Only time I get a crash is if I move along the map too quickly or if trying to add a pic of the camera.
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danncus
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Joined: Mar 07, 2006
Posts: 19
Location: cheshire

PostPosted: Tue Mar 09, 2010 10:12 am    Post subject: Reply with quote

do we have an update yet? I emailed the crash data as requested last week 9 as per other thread


thanks
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MaFt
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Joined: Aug 31, 2005
Posts: 14436
Location: Bradford, West Yorkshire

PostPosted: Tue Mar 09, 2010 12:11 pm    Post subject: Reply with quote

AndrewJP12 wrote:
At least we have a lot of very detailed diagnostics we can get back from the customer, log files, memory dumps etc., and that doesn't seem to be an option with this type of application.


Hi Andrew, if the iPhone force-closes the app or the app quits unexpectedly then it stores these logs on the device. When you next sync they are transferred to your computer. If you send us these we can try and work out where the issue is caused.

See here for details: http://www.pocketgpsworld.com/modules.php?name=Forums&file=viewtopic&t=81962

MaFt
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MaFt
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PostPosted: Tue Mar 09, 2010 12:13 pm    Post subject: Reply with quote

danncus wrote:
do we have an update yet? I emailed the crash data as requested last week 9 as per other thread


not yet. these things take time, especially when it is only a minority who are experiencing the issue.

MaFt
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danncus
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PostPosted: Tue Mar 09, 2010 4:15 pm    Post subject: Reply with quote

can you confirm you recieved the log i sent?
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MaFt
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PostPosted: Tue Mar 09, 2010 4:45 pm    Post subject: Reply with quote

danncus wrote:
can you confirm you recieved the log i sent?


yes: 3 March 2010 15:55:06

MaFt
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danncus
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Location: cheshire

PostPosted: Sat Mar 13, 2010 9:15 pm    Post subject: Reply with quote

I thing the app works whilst conected on wifi, but on 3g i sems to crash every time and will not restart..

hope this helps?
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weldonian
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Joined: Aug 01, 2006
Posts: 2

PostPosted: Wed Mar 24, 2010 6:38 pm    Post subject: camerAlert still crashing one month on Reply with quote

I have been follwing this forum for a month now since I first raised this issue. I have followed all the advice and still the app crashes,. The best I have got is that it works going to work and then worked going home, this has happened once - all other days works only one way. I have resorted to making sure that no other apps are working at the same time - still crashes.

I had hoped that the update would cure the problem - but no joy. I find this situation so disappointing especially as I have been using the speed camera for several years on my Tomtom with no problems and find it excellent.

I am reluctantenly coming to the conclusion at present that this app struggles to gain one star.

For info i am using camerAlert on Iphone 3GS 16 GB OS 3.1.3 on orange
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Darren
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Location: Hampshire, UK

PostPosted: Thu Mar 25, 2010 9:51 am    Post subject: Re: camerAlert still crashing one month on Reply with quote

weldonian wrote:
I am reluctantenly coming to the conclusion at present that this app struggles to gain one star.

For info i am using camerAlert on Iphone 3GS 16 GB OS 3.1.3 on orange

We are striving to iron out all the wrinkles, it's so difficult when I've never had the app crash and I'm using a 3GS. But with the crashlogs we have identified one issue that drove the 1.0.1 release and we now think we've identified one more.

Bear with us, we are working to make this app work perfectly for everyone and are not sitting back and ignoring your issues.
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lbendlin
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PostPosted: Fri Mar 26, 2010 3:13 am    Post subject: Reply with quote

What _seems_ to be happening is some kind of DNS issue. When the application starts it asks the server if a newer database version is available (so that it can then alert you in the list view). It looks like for a few users that network connection fails, and in a way that is not recoverable. (Ironically we are using Apple's code for the network reachability check). This theory seems to be confirmed by reports that "it works over WiFi but not 3G" as these most certainly use different parts of the internet, and different DNS servers.

So we're trying to find a way to fix that piece of code. As mentioned before please keep sending the crash logs so we can corner that one.
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nickepe
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Joined: Apr 22, 2010
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PostPosted: Thu Apr 22, 2010 5:21 pm    Post subject: Reply with quote

I bought this app yesterday and every time I try to enter options the app crashes. Everything else works flawless.
But I cant upgrade database or change settings.
I have reset the phone several times.
I have 16 gb 3gs with 3.1.2.

Anything I can do?

Best regards,
Nickepe
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MaFt
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PostPosted: Thu Apr 22, 2010 5:39 pm    Post subject: Reply with quote

the update is with apple for review which SHOULD resolve the remaining crashing issues...

you can either wait for that or remove the app and redownload/reinstall and see if that helps?

MaFt
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nickepe
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Joined: Apr 22, 2010
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PostPosted: Sat Apr 24, 2010 3:25 pm    Post subject: Reply with quote

nickepe wrote:
I bought this app yesterday and every time I try to enter options the app crashes. Everything else works flawless.
But I cant upgrade database or change settings.
I have reset the phone several times.
I have 16 gb 3gs with 3.1.2.

Anything I can do?

Best regards,
Nickepe


I'm sorry to say my problem remains with new version...
/Nicke
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MaFt
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PostPosted: Sat Apr 24, 2010 4:13 pm    Post subject: Reply with quote

nickepe wrote:
nickepe wrote:
I bought this app yesterday and every time I try to enter options the app crashes. Everything else works flawless.
But I cant upgrade database or change settings.
I have reset the phone several times.
I have 16 gb 3gs with 3.1.2.

Anything I can do?

Best regards,
Nickepe


I'm sorry to say my problem remains with new version...
/Nicke


can you try deleting the app from the iphone and itunes then re-downloading it?


MaFt
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lbendlin
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PostPosted: Sun Apr 25, 2010 12:14 pm    Post subject: Reply with quote

nickepe wrote:
I'm sorry to say my problem remains with new version...


Would it be possible to send us the crash logs? pretty please?
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