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Any map/app upgrade discount? Or do I just stay angry!!

 
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sgould
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PostPosted: Wed Mar 17, 2010 7:49 pm    Post subject: Any map/app upgrade discount? Or do I just stay angry!! Reply with quote

Spitting teeth at the moment!!

Last week my GO 700 failed with the Western & Central Europe map abandoned on it. I was in the middle of planning our driving holiday to Budapest, Hungary.

So I bought the Western Europe map for my iPhone and then found to my great disappointment that it did not include Hungary.

So I thought about how much I need the local maps in Hungary over the weekend. Decided I did and so I bought the Eastern Europe map on Monday.

This morning I find that yesterday TT produced a map of the whole of Europe!! Twisted Evil Twisted Evil Twisted Evil

Any "latest map guarantee" on an app? Any upgrade service? Any way of converting my two separate maps owned for less than a week to the combined map?

I'm now in the position of giving Tomtom £120 for two separate halves of the same map that I could have bought in one piece for £80!
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Kenwood DNX-4210DAB with Garmin maps
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mikealder
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PostPosted: Wed Mar 17, 2010 7:53 pm    Post subject: Reply with quote

Give them a ring on 0845 161 0009 but I very much doubt they have an iPhone map that will cover the required area in one hit, the map they have offered with full (extended) European coverage has only been sold with the 9x0 devices AFAIK - MIke
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Darren
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PostPosted: Wed Mar 17, 2010 9:11 pm    Post subject: Reply with quote

You'd be better contacting iTunes and explaining the situation. They may issue a refund.
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sgould
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PostPosted: Wed Mar 17, 2010 9:33 pm    Post subject: Reply with quote

Mike,

The "Whole of Europe" app appeared last night on iTunes. I found it this morning.
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TTGO 700 (dead)
iPhone 3GS + TT holder
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Kenwood DNX-4210DAB with Garmin maps
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DennisN
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PostPosted: Thu Mar 18, 2010 1:47 am    Post subject: Reply with quote

sgould wrote:
Mike,

The "Whole of Europe" app appeared last night on iTunes. I found it this morning.

And it still doesn't include Greece, for which they want another £43!!
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If it tastes good - it's fattening.

Two of them are obesiting!!
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SSR
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PostPosted: Thu Mar 18, 2010 9:59 am    Post subject: Reply with quote

Do TomTom actually give clarity on which countries are covered?
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sgould
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PostPosted: Thu Mar 18, 2010 10:45 am    Post subject: Reply with quote

They do in the detail section of the info page.

I accept that I should have looked more closely at the list when I bought the WE map. My complaint is that having bought both WE and EE maps, I find that the combined map is available within a day and there's no upgrade path.

Not looking for a refund or anything else, just a way of combining what I have for ease of use. I'm going on holiday on the Austria/Hungary border.
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TTGO 700 (dead)
iPhone 3GS + TT holder
iPhone 5 (hers!)
Western Europe Map
Eastern Europe Map
Kenwood DNX-4210DAB with Garmin maps
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sgould
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Joined: Oct 05, 2004
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PostPosted: Thu Mar 18, 2010 10:57 pm    Post subject: Reply with quote

Update...

Phoned Tomtom this morning, they have no means of dealing with stuff sold through the App Store. "Please contact Apple, it's an iTunes problem".

E-mailed Apple to see what they could do, even tried the "I inadvertently bought this software" route. Reply from Apple to say that refunds are against their terms and conditions - not exactly what I was asking. Their only suggestion is "contact Tomtom, it's their problem as the vendor".

Oh well.....

It does bring into question Apple's status. Are they the vendor, or the vendor's agent. Who is my contract of sale with?
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TTGO 700 (dead)
iPhone 3GS + TT holder
iPhone 5 (hers!)
Western Europe Map
Eastern Europe Map
Kenwood DNX-4210DAB with Garmin maps
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