Why are some people so grumpy, intolerant and unpleasant?

[Darren]

Am I the only one who finds an increasing number of people rude, unpleasant, ignorant etc etc?

Our iPhone app has already garnered a number of the expected 'doesn't work' 1* posts which we expected. Every app attracts them. Why I don't know but it is as if some are out to damage anyones efforts wherever possible.

Most 'normal' people would contact a company first to seek assistance, I certainly would! So they've outlaid 59p, and it will have taken them longer to submit the one star review than it would to seek support.

There is even one review suggesting all the 5* reviews we have received are somehow 'dodgy'!

Then you get people like the one I've just replied to via the support desk who has forgot his password. Ticket opened at 9.15pm and replied to three mins later.

Only I must have made an error someplace as 5mins later he opens a new ticket to say " doesn't work, might as well give up and cancel"!

Couldn't even be bothered to reply to the first ticket which would be the obvious action no?

I replied apologising and corrected the error but what do people expect? ! Anywhere else they would be waiting till Monday morning for a reply.

I'm increasingly more tired of the growing number of people who wish to place blame at someone elses feet for their own shortcomings, always someone elses fault etc etc or spend their entire lives moaning.

We have a few regulars on this forum who seem to delight in moaning about everything, the price of this, the opinions of X or Y or the conclusions drawn in one of our reviews.

You never find them posting to assist anyone, they don't contribute in any meaningful way but expect their opinions to carry weight for some reason?

Sometimes I really would like to tell these idiots were to go. I take my time to be polite and courteous, is it too much to expect the same in return.

Grrrr
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Darren Griffin

[BigPerk]

I guess anyone in business gets a (small, hopefully) proportion of customers like these, and the frustration is that you can't really tell them where to go (at least in public) as you risk your customer support reputation going down with everyone else!

(Indian restaurants know this only too well ).

So you have to grin and bear it.

I think you are right though, there is a lot of suspicion out there nowadays - I suspect the rise of the internet where we are always buying things with a fear of buying a pig-in-a-poke from someone we can't get back at, instead of going to the friendly local (now largely non-existent) store where you know the people.

Ah - the Good Old Days
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David
(Navigon 70 Live, Nuvi 360)

[253]

Hi Darren,

I guess it goes with the territory.
I've seen a couple of posts on this site like that, and I wonder where they are coming from.
The thing is, with the internet - a bit like driving a car - people don't come face to face. So the basic (very basic) instinct comes to the front, and people behave as they wouldn't have the balls to do in a 'one to one'.

They hide behind the anonymity. The bean bag specialists would have a worthless term for it, a qualification and millions of people studying for it.

You have to take a deep breath and hold your tongue, because of course it wouldn't do for to let rip - would it??
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Triumph Tbird 1700. And now a Bonnie T100.

[Pocketgps]

Hello Darren,

I totally agree with you.

There is always someone who wants to spoil the party. Like everything else in this life you cannot help some people no matter what you say or do.

I use to produce freeware scenery for Microsoft's Flight Sim. Because it would only work with the default scenery, people use to send me terrible emails complaining about it. On that email address that I don't use any more I now get 5-600 hundred spam emails a day if I look at the account.

[pcaouolte]

A happy customer is very often a silent customer. They purchase a product or service and it works as expected, they carry on with their lives and the vendor never hears from them. People dont often bother to say thank you, particularly when using a "remote" medium like the internet.

If someone has a problem with a product or service they contact the vendor in the hope of a resolution or to vent their spleen. The customer with a problem may be angry, frustrated or suspect that they may have been ripped off and so their approach can be agressive.

From the vendor's point of view the largest number of contacts is from unhappy customers.

Vendors can assume that silent customers are satisfied. Record the numbers of satisfied cusomers and balance that against the, hopefully few, unhappy customers. The unhappy customers can be moved onto the "happy" pile once their problems are resolved. Recording these figures and sharing them amongst the staff can help to improve morale.

Can I just say that I have always been completely satisfied with the camera database from this site and all the help and entertainment received over the years from the team and other forum members. Thank you. Put me on the happy customer pile. Sadly I am also in the group that carried on using your service without bothering to say thank you until now.
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Paul

[Darren]

Although my rant was about my experiences, the point was that it seems to be affecting all aspects of life these days.

Sad, no idea what is behind it, but I don't like the way things are heading.
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Darren Griffin

[DennisN]

I just can't help myself. I mean, how was I to know that paying out real 59p cash to get the app did not entitle me to a free iPhone to go with it??
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Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

[john877]

To be honest the support this site gives is fantastic !! If you have a problem you can just about guarantee someone will be able to help you

The old adage you can please some of the people some of the time but not all of the people all of the time is true .

I know its hard but just try to ignore it

[The Rudd]

I think that people in general (not every one) take pleasure in criticising others behind anoymity.

When I talk to the public I try and communicate in the way that I would like to be spoken to.

Somes time that doesn't work but to say every now and again " thank you so much for helping me" means so much to a person who is trying to help. It costs nothing to appreciate good service (my rant over)

Jerry

[Darren]

[john877]

I do not know if its just me but on most forums now there seem to be an element of nastiness in a few replies from a few posters who just wish to score points or belittle other posters .

Myself I now post on very few forums because of this maybe I am just to sensitive

[Darren]

I guess there is that element in small numbers in every area of society.

We all know the user IDs of the people who are always posting here to help people and many of us will recognise those who only ever post to moan about something or someone and never to assist.

I guess we ought to feel some sympathy for them, they must see life as a very grey world!

Just had a support ticket re. iphone app now. Demanding to know how he gets back his free database if he has to re-install at some point. He paid 59p and so he has a right to the database update he got when he bought it or so he tells me rather strenuously!

Beta testing can trap bugs but it can't predict questions or attitudes such as this!
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Darren Griffin

[DennisN]

[Darren]

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