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Sygic Europe now available
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Darren
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PostPosted: Wed Jul 01, 2009 2:45 pm    Post subject: Reply with quote

The appstore approval process takes time, they have a massive number of apps submitted each week. But I'd have hoped that there was some sort of priority channel to expedite the resolution of issues such as this.

Sygic must be pulling their hair out.
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protoplasm
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Joined: Jul 02, 2009
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PostPosted: Thu Jul 02, 2009 12:21 am    Post subject: Reply with quote

I imagine Sygic pulled it because not only were customers getting a falsely negative impression of their product but also it was costing them money the entire time.

If my understanding of Apple's refund system is correct, every failed download that caused a customer to request a refund cost Sygic ~£18 (30% of £59.99).

You'd hope Sygic would get Apple to bypass their normal refund rules, since it seems to be them at fault but, given how the whole App Store process works, you can never be sure that common sense will win out.
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Darren
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PostPosted: Thu Jul 02, 2009 7:57 am    Post subject: Reply with quote

I'm pretty sure that as Sygic are not liable here. This is not a refund because of a complaint about the product but rather a refund because Apple had boobed with the provision of the download itself.

I'm in contact with Sygic and once the dust has settled and it is available again I'll see if I can establish a more details explanation of what transpired.

Sygic are getting excellent reviews for their Aus/Nz and Far East products in the Appstore which bodes well, I just wish we could have a go!
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alan_dr
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PostPosted: Sun Jul 05, 2009 7:40 am    Post subject: Reply with quote

It's back! Along with North America!!!
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mikealder
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PostPosted: Sun Jul 05, 2009 7:59 am    Post subject: Reply with quote

This is worse than being a kid in a sweet shop with no money - how much longer are they going to mess around with this:





So a UK based user can purchase the app with maps for North America, Asia and Australia but not for Europe where we live - Bloody stupid - Mike
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Darren
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PostPosted: Sun Jul 05, 2009 9:14 am    Post subject: Reply with quote

Just checked and Europe is not available in the US iTunes AppStore either.
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anothergpsmike
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Joined: Oct 28, 2007
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Location: High Peak, UK

PostPosted: Sun Jul 05, 2009 2:02 pm    Post subject: Sygic PGPSW Time Reply with quote

Apologise for off topic but noticed this before . . nut just this

It is currently 2.02 pm in UK on 5th July

So Darren, Mike, why do your post times show as 6.14 and 4.59 pm respectively - or is it me?

Yrs, confused, Mike
PS and mine at 11.02 pm!
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Darren
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PostPosted: Sun Jul 05, 2009 2:18 pm    Post subject: Reply with quote

That is because you have GMT +10hrs in the TimeZone Setting in your Profile. It should be GMT +1hr assuming you are living in the UK.

Check and change it by clicking the Profile link in the Links bar at the top of the forum.
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Darren Griffin
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anothergpsmike
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PostPosted: Sun Jul 05, 2009 2:25 pm    Post subject: Reply with quote

Oh alright! I had no idea - and why it had GMT +10? I never dun nuffin! Honest guv!

Thanks, corrected, Mike

Now back to where the Europe is!
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classy56
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Joined: Sep 08, 2006
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PostPosted: Sun Jul 05, 2009 6:01 pm    Post subject: Reply with quote

anothergpsmike wrote:
Oh alright! I had no idea - and why it had GMT +10? I never dun nuffin! Honest guv!

Thanks, corrected, Mike

Now back to where the Europe is!


Which is more than Apple are! Shocked
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zebsogo
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PostPosted: Mon Jul 06, 2009 11:42 am    Post subject: Reply with quote

I see Apple have approved Sygic North America now and yet Europe is still not listed WTF are apple doing
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