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Total pda good & bad !

 
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ligge
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Joined: Mar 02, 2006
Posts: 10

PostPosted: Thu Jun 04, 2009 1:17 pm    Post subject: Total pda good & bad ! Reply with quote

I purchased a refurb tomtom xl (euro)
The website said you get a free carrycase http://www.totalpda.co.uk/In-Car-Sat-Nav.8/

Received the tomtom today but with no carrycase.
Phoned them & they said offer of a free carrycase has finished because they have none left.

I'm happy with the delivery service received from them but is this false advertising ?[url][/url]
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ligge
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Joined: Mar 02, 2006
Posts: 10

PostPosted: Thu Jun 04, 2009 1:23 pm    Post subject: Reply with quote

After i rang them they have now removed the words "Free carry case worth 19.99" from there website. Stop it!
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PaulB2005
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Joined: Jan 04, 2006
Posts: 9323
Location: Durham, UK

PostPosted: Thu Jun 04, 2009 1:51 pm    Post subject: Reply with quote

Quote:
Phoned them & they said offer of a free carrycase has finished because they have none left.

I'm happy with the delivery service received from them but is this false advertising ?


Not if it said Subject to Availability. Did you keep a copy of the original web page when you ordered it?
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Pocketgps
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Joined: Nov 16, 2004
Posts: 2145
Location: Midlands, UK

PostPosted: Thu Jun 04, 2009 2:12 pm    Post subject: Reply with quote

As Paul said (Subject to Availability). You could send them an email thanking them for the good delivery, but say you are disappointed because you did not receive the free case and only ordered it because of that incentive. Say would they send you one when they have stock again as a matter of good customer relations Laughing

See if they respond Rolling Eyes
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ligge
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Joined: Mar 02, 2006
Posts: 10

PostPosted: Thu Jun 04, 2009 2:43 pm    Post subject: Reply with quote

PaulB2005 wrote:
Quote:
Phoned them & they said offer of a free carrycase has finished because they have none left.

I'm happy with the delivery service received from them but is this false advertising ?


Not if it said Subject to Availability. Did you keep a copy of the original web page when you ordered it?

It Did not say subject to Availability.
I've saved an image of the website.
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meestermartinho
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Joined: Apr 10, 2006
Posts: 94
Location: Lost

PostPosted: Fri Jun 05, 2009 3:14 pm    Post subject: Reply with quote

The website will always say while stocks last for deals like this. The case deal on the XL had been running for a couple of months.
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meestermartinho
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Joined: Apr 10, 2006
Posts: 94
Location: Lost

PostPosted: Mon Jun 08, 2009 1:56 pm    Post subject: Reply with quote

Ligge
Did you get the PM I sent on Friday?
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ligge
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Joined: Mar 02, 2006
Posts: 10

PostPosted: Thu Jun 11, 2009 1:17 pm    Post subject: Reply with quote

meestermartinho wrote:
Ligge
Did you get the PM I sent on Friday?


Total pda came up trumps thanks to martin.

He found a genuine tomtom case for me & sent it free of charge Very Happy Very Happy

Thanks martin from a happy customer
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