Returned my 940 - long time untill I buy tomtom again!

Quackers88 · Occasional Visitor Joined: Mar 07, 2009 Posts: 10

It seems that the fact that certain phones work with the 520 and 720 is no proof they will work with the 530 or 730.
The fact of the matter is that all 3 phones, when connected for handsfree use to the 530 and 730 result in the loss of sound output from the TT, No callers voice can be heard and my voice cannot be heard by the caller. Kate's voice disappears. The phones can work fine for a while and then the fault occurs. It takes about 10 seconds just to turn the TT off then sometimes it will freeze on the shutdown image. Sometimes it will just reboot itself. When the TT is back on it will connect to the phones and work normally for a while.
If no phone is connected the TT runs fault-free.

bullyterrier · Posted: Tue Mar 10, 2009 9:17 am Post subject:

As I said, I had problems with callers not hearing me on the last trip, and prior to that I would have to delete the phone and re-install quite often as it wouldn't recognise the phone, and that was with my sony ericsson K810i

Quackers88 · Occasional Visitor Joined: Mar 07, 2009 Posts: 10

Drudeboy · Occasional Visitor Joined: Nov 19, 2005 Posts: 45

AndyVaughan · Posted: Sat Mar 14, 2009 1:58 pm Post subject:

Quackers88 · Occasional Visitor Joined: Mar 07, 2009 Posts: 10

Andy it must be the air up here. I'm in Bury, Laughing Out Loud

.

turbo10 · Posted: Sun Mar 15, 2009 8:36 am Post subject:

When I bought my 920 about 9 months ago I had about 4 days of problems trying to get the latest map updates, as sonypc100 did.....copy of receipt, serial numbers, about 5 screen grabs, phone calls, emails back and fourth to them......absolutely infuriating when you have just paid out your hard earned cash. When you ring TT all you seem to get are so called help desk operatorss that only yesterday had learned to cut up and fed themselves for the first time.
Touch wood I have had no issues with my unit, but what I do have near my home, is the so called very latest maps directing me down a single width, un-tarmaced farm track road, with a locked a gate halfway down it and water filled holes that tractors would have difficulty getting through...my 920 wants to send me this way BUT my none updated 6 year old iPOD 3900 with TT navigation on doesn't. I have submitted map corrections till I am blue in the face, but still the same old incorrect data on the latest map. It does make me wonder in what direction TomTom are going....I do hope its not the same way as Woolworths !!! but if it does they have nobody to blame but themselves.
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sonypc100 · Posted: Sun Mar 15, 2009 11:18 am Post subject:

Well with more and more mobiles having built in GPS then stand alone unit sales will surely be taking a nose dive. Up to now it has only been high end mobiles that have had GPS included but its now filtering down to your average mobile phone I wouldnt imagine sales will increase.

Like you say you have an old unit that is giving you correct info and a high end tomtom that isnt.

Sure, there will always be a market for the 940 etc for people who must have the top of the range gadget or high milers who actually utilise some of the features on the road.

But Joe Public needs to get from A to B with clear directions on a clear screen, something tomtom does well with an £80 One unit, it seems to be falling down on the service/delivery/promises of its high end units.

AndyVaughan · Posted: Sun Mar 15, 2009 2:41 pm Post subject:

Hemlock · Posted: Sun Mar 15, 2009 6:59 pm Post subject:

G4GVB · Regular Visitor Joined: Jan 04, 2006 Posts: 233

I'm with you Sonypc100 its a shame more people don't send 'em back maybe TT would take an interest. I'll not buy another TT again!!!!
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GO 750 LIVE v9.430 - v8.753612 EU map
XL 350 MT v9.151 - v8.75366 US Map

navver · Posted: Sun Mar 15, 2009 8:05 pm Post subject:

I think TT have shot themselves in the foot by trying too hard to please everyone. We said we wanted up to date maps, so they gave us map share and quarterly updates. Unfortunately with new maps they also chose to issue application upgrades with enhacements as well. This has been a drain on their resources trying to get all the different versions developed, tested and bug fixed.

Why they chose to have sepersate applications for each generation X20, X30, X40 etc I don't know.

All this at the same time as developing technological improvements such as HD traffic, LMG, Text to speech etc.

sonypc100 · Posted: Sun Mar 15, 2009 8:22 pm Post subject:

Then at least they should hold their hands up, admit the issues, offer refunds for services that have not functioned/delivered and keep them free until they work!

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