Returned my 940 - long time untill I buy tomtom again!

bullyterrier · Posted: Mon Mar 09, 2009 10:28 am Post subject:

I decided on switching from navman for the extra features.. the idea of not having to look at the screen as it spoke with computer voices....which up until now have been unusable (lets hope the new application has cured it).
The ability to have the directions played over the stereo via fm transmit which has now gone.
The ability to upgrade...which most of the time is a downgrade you loose features.
When I got the tomtom I was correcting speed limits on roads near where I live...the map corrections are so good, and the latest maps are so up to date that the roads that I used to correct were removed from the last map!!!
The hands free was the most important extra, which worked ok, But I would have to pair my phone to the unit regularly as it would just not recognise the phone, for no reason. But the last trip the hands free stopped working, as the callers could not hear me at all.
It was returned soon after purchase as the spring that holds pressure on the mount broke... It was returned to me after being repaired with the spring still broken, all they did was change the application to the original....so it had to be sent off again...so I was without it for a month in total.
So as you can see I am over the moon with my purchase.

Hemlock · Posted: Mon Mar 09, 2009 12:38 pm Post subject:

sonypc100 · Posted: Mon Mar 09, 2009 12:55 pm Post subject:

For people like me who have returned a 940 and others that wont buy one, maybe the answer lies here ... Laughing

I wonder if you also qualify for 2005 levels of customer service as well?!

Quackers88 · Occasional Visitor Joined: Mar 07, 2009 Posts: 10

I bought a Go530 from Argos, after checking whether it would connect for handsfree use with my Nokia N95. Within 2 days the 530 was crashing, after losing all voice output. I later found out that it was due to incompatibilities with my phone's bluetooth. Unfortunately I replaced it with a Go730T within the week. That didn't last 2 hours! Why don't TT test these things properly before giving out false information.
I would love to know how many TT's are returned. The retailers cannot be happy about it as all they have left to sell is a refurbished one, which is actually brand new!
I agree absolutely with Dennis. If it doesn't work as advertised straight out of the box it will be returned. We put up with too much sub-standard stuff in this country because it's easier to find a workaround. And pay top money for it too. It's unacceptable to me! This is a £300 item and I insist that it works as advertised!
The 730T is going back too.

sonypc100 · Posted: Mon Mar 09, 2009 9:41 pm Post subject:

Every cloud has a silver lining and all that...Im sure totalpda and others will be happy to sell our returns as factory refreshed units

Quackers88 · Occasional Visitor Joined: Mar 07, 2009 Posts: 10

Lol, I might even buy mine back for a reduced price - not being able to use the bluetooth with my phone!
My 730t is going back tomorrow.

falkirk81 · Posted: Mon Mar 09, 2009 11:23 pm Post subject:

TonyD · Frequent Visitor Joined: May 08, 2005 Posts: 412

Well I have exactly the opposite experience to the OP. I think the TT940 is wonderful. I am not a new user of SatNav (in fact I founded what I believe was the first company in the UK in 1995 developing in-car SatNav - I demonstrated it on Top Gear, but enough of that). I have bought a succession of TomTom products and I really do think that the 940 does what it says on the tin. My own experience of LMG is that I upgraded to the latest map 31 days after first registering the device with TT. If I had the problems others have reported in this thread I would simply have returned it as faulty. In my opinion the 940 is most definitely fit for purpose.
_________________
Tony
(TT940)

TonyD · Frequent Visitor Joined: May 08, 2005 Posts: 412

Quackers88 · Occasional Visitor Joined: Mar 07, 2009 Posts: 10

http://www.tomtom.com/phones/compatibility/phones.php?brandId=6&phoneId=254

It says here that it is compatible with the 720. Was I stupid to assume that a later model Go was not compatible with phones which were compatible with earlier models? Maybe I was, knowing what I know now about TT.

The link you provide also states that the Motorola V3 is compatible with the Go530 and the Go730. But that phone crashed both Go's too. So did my Sony Ericson k800i

sonypc100 · Posted: Mon Mar 09, 2009 11:50 pm Post subject:

falkirk81 · Posted: Mon Mar 09, 2009 11:50 pm Post subject:

I wouldn't suggest for a minute that you were 'stupid', just that your comments of

Quackers88 · Occasional Visitor Joined: Mar 07, 2009 Posts: 10

ok falkirk81, in respect of the N95 you may have a point but certainly not with the Motorola V3 or the Sony Ericsson K800i. Both these phones are supported but still crashed the 530 and the 730.

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