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"MUG" Day
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KerrAvon
Occasional Visitor


Joined: Jun 08, 2008
Posts: 22

PostPosted: Sat Jan 31, 2009 5:53 pm    Post subject: Reply with quote

Tom59 wrote:
Andy_P wrote:
I love these replies from Tomtom where they ignore the question!


You're right! Every single time that I ask them a question, I have to respond to their reply with "Sorry, but I think you didn't understand the question"

Maybe Joker TT Customer Services Joker staff are recruited from the House of Commons Twisted Evil


I think they are recruited from the Tree House of Horror,who ever is in charge is a total Homer! Dho!
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G4GVB
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Joined: Jan 04, 2006
Posts: 233

PostPosted: Mon Feb 02, 2009 1:16 pm    Post subject: Reply with quote

No, they use a local Primary School ..... wait a second .... it the same thing.
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GO 750 LIVE v9.430 - v8.753612 EU map
XL 350 MT v9.151 - v8.75366 US Map
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theripper
Pocket GPS Verifier
Pocket GPS Verifier


Joined: Feb 07, 2006
Posts: 581
Location: Medway Towns, Kent

PostPosted: Mon Feb 02, 2009 2:36 pm    Post subject: Reply with quote

I spoke to TT customer services a couple of weeks ago to sort out a device code/account problem and when I asked about the new maps was told they weren't expecting them until March
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tkerby
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Joined: Aug 07, 2006
Posts: 160
Location: Edinburgh

PostPosted: Mon Feb 02, 2009 2:37 pm    Post subject: Reply with quote

Yet last thursday they told me within a week....
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Calomax
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Joined: Sep 30, 2005
Posts: 988
Location: St Martin's, Guernsey

PostPosted: Tue Feb 03, 2009 7:06 pm    Post subject: Reply with quote

When I connect to HOME, and before logging on, I'm told that
Quote:
newer versions of your map are available. Get them for as little as 8.95 per quarter with our new map update service
I paid for the service in November but when I go to "Update my Device", it logs in but no newer map is available and when I go to purchase maps, it says my current map (815.2003) is the latest version. When I look at what's available, if I was about to subscribe to the update service, there is no way to see what version is offered.

So I presume the first message not correct, or have I not looked in the right place for an updated map? or is it a scam to try to get me to subscribe again? Mr. Green
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Andy_P
Pocket GPS Moderator
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Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London

PostPosted: Wed Feb 04, 2009 1:03 am    Post subject: Reply with quote

First message is not correct....
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MrT
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Joined: Nov 14, 2003
Posts: 2141
Location: Surrounded by A1, M1 & M25

PostPosted: Wed Feb 04, 2009 8:24 am    Post subject: Reply with quote

Calomax wrote:
When I connect to HOME, and before logging on, I'm told that newer versions of your map are available. Get them for as little as 8.95 per quarter with our new map update service


The newer maps are not available yet.

You are being offered the map update service because you are not logged on. As you are not logged on, the TT servers have no idea who you are and therefore cannot know about your subscription to the service.

There is a thread on this that has been running for several days and someothers get this message whilst logged on.
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Drivelux
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Calomax
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Joined: Sep 30, 2005
Posts: 988
Location: St Martin's, Guernsey

PostPosted: Wed Feb 04, 2009 9:26 am    Post subject: Reply with quote

But when I'm not logged on, presumably HOME can still see what map version I have, but it is telling me that there is a newer version available when there isn't.
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EricWB
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Joined: Jan 31, 2007
Posts: 310

PostPosted: Wed Feb 04, 2009 9:54 am    Post subject: Reply with quote

I have from time to time received a basic advertisement for the map update service for several weeks, even though I have already subscribed to it. This occurs logged on or not so its obvious that this bit of advertising never checks if you have a subscription or your subscription may not be correctly recorded.

More recently in the top right corner of Home it has told me a new map is available (not true) logged on or not. I contacted TT customer service they agreed I do have a subscription and they told me its a glitch with the servers, its still happening several days later so it suggests that its either a very complex glitch they cant find, or they don't really care.
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MrT
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Joined: Nov 14, 2003
Posts: 2141
Location: Surrounded by A1, M1 & M25

PostPosted: Wed Feb 04, 2009 9:55 am    Post subject: Reply with quote

Yes this information is wrong as the messages above and other thread says.
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Drivelux
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Tigerfan
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Joined: Jul 04, 2005
Posts: 54

PostPosted: Thu Feb 05, 2009 1:00 am    Post subject: Reply with quote

I've had to ring TT support for a couple of things:

1. To report on my way to Wembley that TT traffic was reporting a 4 hour delay on the M40 (when there wasn't one) in exactly the same place as TT traffic reported the same 4 hour delay 6 weeks previous (when there ALSO wasn't one)!

Reply? "Please re-install the TT software" !!!!!!!!!!!!!!!

2. To report that despite having XL 2008 with V 8.010 & maps 815, that TT Home was offering 'New maps availible' Version 660 !!!!

Reply? Its an error on the server and will be removed very soon. - 4 months later? Still waiting...

I'm not impressed.
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