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TomTom HOME v2.5 Announced
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lola
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Joined: Aug 31, 2006
Posts: 146

PostPosted: Sat Nov 29, 2008 7:11 pm    Post subject: Reply with quote

Also - I have uninstalled and reinstalled etc.

If I reinstall TT2.3 all is OK but the upgrade to 2.5 produces the above.

Any clues?
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Elastic
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Joined: May 11, 2008
Posts: 49

PostPosted: Sun Nov 30, 2008 11:23 am    Post subject: Reply with quote

When trying to update Home from 2.4 to 2.5 using Vista I get as far as clicking "Install" then I get the error message...

"Error opening file for writing:
C:\program files\TomTomHome2\Homerunner.exe"

And that's as far as I can get.

Anyone any ideas?

I had similar problems when installing 2.4, but I can't remember what I did to resolve it.

Confused
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Elastic
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Joined: May 11, 2008
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PostPosted: Sun Nov 30, 2008 12:03 pm    Post subject: Reply with quote

Elastic wrote:
When trying to update Home from 2.4 to 2.5 using Vista I get as far as clicking "Install" then I get the error message...

"Error opening file for writing:
C:\program files\TomTomHome2\Homerunner.exe"

And that's as far as I can get.

Anyone any ideas?

I had similar problems when installing 2.4, but I can't remember what I did to resolve it.

Confused


I decided to do it the hard way, uninstalled Home 2.4 and deleted all files to do with Home (thanks TomTom for putting them in such obscure places on my hard drive).

Downloaded Home 2.5 from TomTom site and installed it and voila, back in businness.

Hopefully...

Smile
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compost
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Joined: Apr 18, 2006
Posts: 21

PostPosted: Sun Nov 30, 2008 4:48 pm    Post subject: Reply with quote

Updated to Home 2.5.1.36 and when I try and connect my 720 the Device menu is greyed out and I get a screen telling me to connect the device to the computer.

When I go through the usual turn on and connect procedure I still get the same screen.

I have tried reinstalling Home and also re-setting the 720 and then re-connecting, but still get the same message.

Has anyone had similar problems? If so, how did you resolve them?

Thanks
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Darren
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PostPosted: Sun Nov 30, 2008 4:52 pm    Post subject: Reply with quote

Is the device visible in Explorer?
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compost
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Joined: Apr 18, 2006
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PostPosted: Sun Nov 30, 2008 5:27 pm    Post subject: Reply with quote

Yes the device is visible in Explorer and I can explore all folders on the device.
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lola
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Joined: Aug 31, 2006
Posts: 146

PostPosted: Sun Nov 30, 2008 7:31 pm    Post subject: Reply with quote

Laughing Out Louda wrote:
Not sure if this will work but here goes...

[/img]


It's very quiet out there...any clues as to the above icon colours welcome please. I have tried deleting ALL the tomtom files and doing a re-install but same thing happens. Seems OK on our Vista laptop. Desktop is XP Pro.
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Andy_P
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Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London

PostPosted: Sun Nov 30, 2008 9:44 pm    Post subject: Reply with quote

All I can think of is to check your display "colour depth" in Start Menu/Settings/Control Panel/display/Settings.

For most purposes it should be on "Highest (32 bit)"
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lola
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PostPosted: Sun Nov 30, 2008 10:32 pm    Post subject: Reply with quote

Thanks Andy - had done already and reinstalling TTH 2.4 solves the problem. The graphics is running 32bit 1280*1024 on an nVidia card. All other windows are OK - just this new version of Home. Strange.

Tried 1024*768 but just same.
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Andy_P
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Joined: Jun 04, 2005
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PostPosted: Sun Nov 30, 2008 11:43 pm    Post subject: Reply with quote

Don't know what to suggest next. It's obviously not a widespread issue, so I guess it is something on your PC rather than a general problem.

It's weird that not everything has gone pink... (the "forward" arrow is still green).
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loriannod
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Joined: Sep 25, 2008
Posts: 27

PostPosted: Mon Dec 01, 2008 12:05 pm    Post subject: Reply with quote

Maybe try a newer version of nvidia driver, if you are not on the latest.
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Mick_1959
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Joined: Sep 24, 2007
Posts: 247
Location: Cambridgeshire

PostPosted: Mon Dec 01, 2008 1:02 pm    Post subject: Reply with quote

Laughing Out Louda wrote:
Thanks Andy - had done already and reinstalling TTH 2.4 solves the problem. The graphics is running 32bit 1280*1024 on an nVidia card. All other windows are OK - just this new version of Home. Strange.

Tried 1024*768 but just same.


Lola

After unistalling Home, have you checked if there are any files left in:

C:\Program Files\TomTom HOME 2

and deleting any that remain, rebooting and then reinstalling 2.5.1.36?
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lola
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Joined: Aug 31, 2006
Posts: 146

PostPosted: Mon Dec 01, 2008 1:34 pm    Post subject: Reply with quote

Tried deleting 'everything' from user files, program files etc. Re-installed 2.3 and all OK. Upgraded to 2.5 over web and back to pink icons.

All drivers are latest. No other graphics probs on PC except TTH 2.5.

Thanks for all help.

Weird one. Will maybe rebuild PC sometime as our Laptop is OK on 2.5.
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michaelb104
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Joined: Nov 10, 2006
Posts: 28
Location: Near Newark, Notts

PostPosted: Mon Dec 01, 2008 2:07 pm    Post subject: Reply with quote

I'm late to the upgrade party again..................but I've upgraded to 2.5.1.36 and I got an error when loading Home or trying to update my go. So I've uninstalled Home and downloaded the latest from TT's web site and installed. I'm still getting the error, anybody else getting this??? The error message goes something like this:

ERROR: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIFile.moveTo]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: chrome://tthome/content/logic/settings.js :: anonymous :: line 88" data: no]
in chrome://tthome/content/logic/settings.js:88
Stack:
0. chrome://tthome/content/logic/settings.js:88
file.moveTo(destDir, newName.leafName);
1. chrome://tthome/content/logic/settings.js:111
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mcqueen
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Joined: Jan 17, 2007
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PostPosted: Tue Dec 02, 2008 2:53 pm    Post subject: Reply with quote

I'm getting the same Exception Error. Does anyone know how to solve this?
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