Home has me baffled.

Trevor1234 · Posted: Tue Nov 18, 2008 11:34 pm Post subject:

Hi D4VE
After reading Tom-tom’s reply to your cry for help I have never heard an explanation so ludicrous. I too have contacted them again and I suppose I will get a reply along the same lines. Where do we go from here?

God, have mercy on us.
_________________
Tomtom Go 720.
Navcore 9.510
Central and Western Europe v855.2884
GPS World Traffic cameras
Home 2.7
iPhone 3G

D4VE · Posted: Wed Nov 19, 2008 8:17 pm Post subject:

Hi Trevor,

Latest from TTS, some how I suspected this was the next response Laughing Out Loud

.

Dear Mr Adams,

We currently cannot offer you an immediate suitable solution for this problem. We have sent your question to our 2nd line technical department.

We hope to have an answer for you as soon as possible, please bear with us while we find a solution for your query.

With Best Regards

TomTom Customer Support Team
_________________
iPhone4 IOS 4.3.3
TomTom Western Europe v865.3252
App 8.300 V1.6 (670441)
TomTom iPhone Car Kit

PC Operating System: Windows 7

Trevor1234 · Posted: Wed Nov 19, 2008 11:54 pm Post subject:

Hi Dave
My Gawd! You are in front of me. I have just had a reply from Tomtom asking me again for my setting/configuration. I have by now sent them all the information that I possess, including any tattoos, birthmarks weight at birth and my sexual leanings. Soon, they will also be passing me on to their 2nd line technical department.
I do wish I had stayed with a paper map and compass.
_________________
Tomtom Go 720.
Navcore 9.510
Central and Western Europe v855.2884
GPS World Traffic cameras
Home 2.7
iPhone 3G

D4VE · Posted: Thu Nov 20, 2008 6:32 am Post subject:

Well at this rate I reakon we will get this annoying problem fixed by about version 9 maps ... Laughing Out Loud

_________________
iPhone4 IOS 4.3.3
TomTom Western Europe v865.3252
App 8.300 V1.6 (670441)
TomTom iPhone Car Kit

PC Operating System: Windows 7

Trevor1234 · Posted: Mon Nov 24, 2008 3:29 pm Post subject:

Hi D4VE
Guess what? Yes, they have sent my question to their 2nd line technical department. Now we are both in the same boat.

I have a strong feeling that they will not find out what’s wrong and what the final outcome will be I cant imagine.

If they gave me the choice I would take a refund and purchase a new map autumn.
_________________
Tomtom Go 720.
Navcore 9.510
Central and Western Europe v855.2884
GPS World Traffic cameras
Home 2.7
iPhone 3G

D4VE · Posted: Mon Nov 24, 2008 7:39 pm Post subject:

Hi Trevor,

Well, I followed up on my post in the other thread, and sent an update asking if there is any reason why they cannot add the latest maps to my account seeing as I am a member of their update scheme, and its their servers at fault by not issuing me with an auto update.

I sent this yesterday (Sunday), guess what no reply as yet. Mad

Dave
_________________
iPhone4 IOS 4.3.3
TomTom Western Europe v865.3252
App 8.300 V1.6 (670441)
TomTom iPhone Car Kit

PC Operating System: Windows 7

D4VE · Posted: Mon Nov 24, 2008 7:48 pm Post subject:

D4VE · Posted: Wed Nov 26, 2008 5:55 pm Post subject:

At last,

I am at this moment in the process of downloading 815 maps.

I have just rebuilt my laptop as it was sooo slow, and when I re-downloaded TTH from TT site I realised it was a new version (2.5).

Not sure if that had anything to do with it but when doing an update I was offered the map. All seems resolved, so now to see what it

up with ref: to other posts here.

Dave

BTW I had no notification from TTS, no change there then... Laughing Out Loud

_________________
iPhone4 IOS 4.3.3
TomTom Western Europe v865.3252
App 8.300 V1.6 (670441)
TomTom iPhone Car Kit

PC Operating System: Windows 7

Trevor1234 · Posted: Fri Nov 28, 2008 10:42 am Post subject:

Hi d4ave
I will give it a try and see what happens.
Trevor.
_________________
Tomtom Go 720.
Navcore 9.510
Central and Western Europe v855.2884
GPS World Traffic cameras
Home 2.7
iPhone 3G

Trevor1234 · Posted: Fri Nov 28, 2008 10:50 am Post subject:

Hi d4ave
No, i'm afraid its just the 660 maps thats offered. Never mind, I'm in no hurry. Mind you, if it drags on for a year then I have been had.
_________________
Tomtom Go 720.
Navcore 9.510
Central and Western Europe v855.2884
GPS World Traffic cameras
Home 2.7
iPhone 3G

madmole · Posted: Fri Nov 28, 2008 12:08 pm Post subject:

When I had the thing telling me to download old maps before, I just downloaded them, then it offered me the new maps

Seems to me it needs to se the older maps before it looks to newer ones

Trevor1234 · Posted: Sat Nov 29, 2008 5:48 pm Post subject:

Hi madmole
Mmm! Tomtom’s flagship is ‘Home’ and they are very proud of it too. However, only they appear to think that it’s the greatest thing since sliced bread, we know better.
So, ‘Home’ should know that I have paid for the new maps and therefore it should show me the latest map and the opportunity to download it. I have tried everything possible to get ‘Home’ to do so but with no luck. I am still waiting for their helpline to get back to me.
_________________
Tomtom Go 720.
Navcore 9.510
Central and Western Europe v855.2884
GPS World Traffic cameras
Home 2.7
iPhone 3G

D4VE · Posted: Sat Nov 29, 2008 5:53 pm Post subject:

Hi Trevor

Still no update I see.

Did you try what I did in asking them to update your account manually, it seemed to work for me, though I have still not received any notification from them.

Dave
_________________
iPhone4 IOS 4.3.3
TomTom Western Europe v865.3252
App 8.300 V1.6 (670441)
TomTom iPhone Car Kit

PC Operating System: Windows 7

Trevor1234 · Posted: Sun Nov 30, 2008 11:43 am Post subject:

Hi D4VE
Yes, I am just about to ask Tomtom to update my account manually as you suggested. I hope to see some action before Christmas.
_________________
Tomtom Go 720.
Navcore 9.510
Central and Western Europe v855.2884
GPS World Traffic cameras
Home 2.7
iPhone 3G

Trevor1234 · Posted: Sun Nov 30, 2008 7:58 pm Post subject:

Hi D4VE
As Victor Mellgrew has said on many occasions ‘I do not believe it’.
Yes, for some unknown reason the update now shows on ‘Home’. Why? Gawd only knows.
However, I will download and see what happens.
_________________
Tomtom Go 720.
Navcore 9.510
Central and Western Europe v855.2884
GPS World Traffic cameras
Home 2.7
iPhone 3G

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