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Device Change Problem

 
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mjdj1689
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Joined: Mar 03, 2006
Posts: 132

PostPosted: Fri Aug 22, 2008 9:11 pm    Post subject: Device Change Problem Reply with quote

Hope someone can help , I had a 930 tom tom and It was faulty so I took it back to the shop and got it exchanged for another one , and I contacted tomtom and got the device code changed over for my account to the new one no problem and I downloaded the update maps fine , I have now just tried to get the tomtom plus service ie traffic which I have via my mobile phone and it connects fine to my phone but when I try to get traffic it tells me the content was brought for another device and cannot be used for this device. This is on weather as well.

I went to my tomtom service page and it says that my device code is to my current device , i have reset the tom tom but still wont let me do via this device . Any help please ???
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GerryC
Pocket GPS Moderator
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Joined: Mar 01, 2005
Posts: 1513
Location: West Mids

PostPosted: Fri Aug 22, 2008 9:56 pm    Post subject: Reply with quote

You should get back onto TomTom to get the rest transferred to the new device. Try online but you'll probably have to ring them on Tuesday (there's probably off on the bank hol) on 0845 161 0009 and explain what's happened.
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Gerry
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mjdj1689
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Joined: Mar 03, 2006
Posts: 132

PostPosted: Sat Aug 23, 2008 4:20 am    Post subject: Reply with quote

ok thanx Gerry it always happens near to the weekend when you cant get hold of them, they did say to me when i asked them about hd traffic in the uk, that it is very very soon ????
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