Are Credit Card Renewals Recurring?

tot3764 · Occasional Visitor Joined: Mar 15, 2007 Posts: 4

Can anyone please confirm that if I use a credit card to renew my subscription that I am not signing up for a recurring payment. I only want to renew for a year at a time and am spooked by the fact that I note that if I were to use Paypal, (which I will not), I would be sucked in to this recurring charge business.

I have emailed this question to PGPS but have so far received no reply.

GPS_fan · Posted: Wed Aug 20, 2008 5:20 pm Post subject:

Subscriptions are not automatically renewed.

You'll receive an e-mail shortly before your subscription expires and will then have the choice of if/how you renew
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Andy
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RobBrady · Posted: Wed Aug 20, 2008 6:36 pm Post subject:

Actually, sorry for the confusion, we are testing recurring subscriptions at the moment. If you do not want it to recur simply log in to your PayPal account and cancel the subscription. You will continue to have access for the remainder of the year.
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Robert Brady

tot3764 · Occasional Visitor Joined: Mar 15, 2007 Posts: 4

But I don't want to open a Paypal Account. Can't I just pay with my Credit Card?

RobBrady · Posted: Wed Aug 20, 2008 8:04 pm Post subject:

Sorry, the system does not support it at this time. However we do accept worldwide cheques, UK postal and international money orders.

If you prefer, please make payment for £19.00 payable to PocketGPSWorld.com and send to:

PocketGPSWorld.com Ltd.
5 Keysland, Thundersley
Essex
SS7 3TW UK

Many thanks.
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Robert Brady

MaFt · Posted: Wed Aug 20, 2008 8:47 pm Post subject:

for info: i sent you an email at 15:03 today to your registered email address

pcaouolte · Posted: Wed Aug 20, 2008 9:25 pm Post subject:

Please consider making this automatic renewal an option. I, for one, never sign up to any web site that automatically renews the subscription. I will not be making an exception to my rule for this site.

I do not want to have to give up my subscription to the site as I find it very useful but I will walk away if you enforce automatic renewal.

It is no good saying that I will have to log in to paypal to cancel the automatic renewal, I use paypal reluctantly for this subscription only and I am not sufficiently familiar with the workings of it to want to do that.

Fortunately I only renewed a week ago so have 51 weeks left to see what you decide.

RobBrady · Posted: Thu Aug 21, 2008 10:16 am Post subject:

We have also merged the registration/subscription process incorporating a simpler and faster sign-up process. It's a much more straightforward system and thankfully we are now witnessing much less support issues.

Although the automatic renewal will be useful to most (we have a huge following of loyal customers who always renew), we do recognise that some will not welcome the perceived lack of control. With that in mind we will refund anyone who forgot that their membership would be automatically renewed and complains - as long as they don't download an update after renewal.

This is not the usual response you would receive from the thousands of businesses, on and offline, who use automatic renewals and just respond to compaints with 'you should have read the terms'.

Your PayPal payments can be easily cancelled at any time. Log in to your PayPal account, click Profile at the top of the page and click the Recurring Payments link in the Financial Information column. Find PocketGPSWorld.com and click the View Payment link. Then click the Cancel button.
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Robert Brady

richard345 · Posted: Thu Aug 21, 2008 12:17 pm Post subject:

Rob, When and if the auto renewal comes in to force, will we still receive an e-mail, advising that the current subscription is about to be renewed?

If not, would you please consider doing this?

I have no intention at this time unsubscribing, but it may that at some point in the future I stop driving and therefore would no longer need to download the database.

Thanks for your consideration.
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Ric - TomTom 520 DEAD - Passed to the great traffic jam in the sky. Now using Maps & Waze on Samsung Galaxy S4 + CamerAlert of course!

RobBrady · Posted: Thu Aug 21, 2008 12:26 pm Post subject:

pcaouolte · Posted: Thu Aug 21, 2008 12:47 pm Post subject:

RobBrady · Posted: Thu Aug 21, 2008 1:28 pm Post subject:

richard345 · Posted: Thu Aug 21, 2008 8:47 pm Post subject:

The only reason I would give up my subscription would be if I grow too old to drive!

Not for some years yet, I hope.
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Ric - TomTom 520 DEAD - Passed to the great traffic jam in the sky. Now using Maps & Waze on Samsung Galaxy S4 + CamerAlert of course!

pcaouolte · Posted: Thu Aug 21, 2008 9:37 pm Post subject:

GPS_fan · Posted: Thu Aug 21, 2008 10:06 pm Post subject:

Will everybody's subscriptions renew automatically?

If people subscribed on the basis of a one-off, single year subscription and you're now changing that to automatic renewal, I wonder if it might cause a backlash from the membership.

If somebody qualifies for free lifetime subscription, who will then be responsible for canceling PayPal - the member or PGPSW team?

If you tell somebody they have lifetime subscription and then a payment is taken, I fear this will reflect rather badly upon PGPSW
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Andy
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