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Poor Support from Destinator

 
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Yogi-Bear
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Joined: Dec 03, 2003
Posts: 66
Location: UK - Essex

PostPosted: Tue Feb 17, 2004 3:52 pm    Post subject: Poor Support from Destinator Reply with quote

:x So who is hacked off!! with the POOR Support From Destinator 3 Support Team.
Evil or Very Mad


Yogi-Bear
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lbendlin
Pocket GPS Staff
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Joined: 02/11/2002 22:41:59
Posts: 11878
Location: Massachusetts, USA

PostPosted: Tue Feb 17, 2004 3:54 pm    Post subject: Reply with quote

Let us know what your problem is and we can check how we can help...
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Lutz

Report Map Errors here:
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Yogi-Bear
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Joined: Dec 03, 2003
Posts: 66
Location: UK - Essex

PostPosted: Tue Feb 17, 2004 4:41 pm    Post subject: Reply with quote

Lutz,

The same problems that everybody else is having Roundabouts/Calculation times etc etc.

I originally logged this call with D3 Support way back in late November 03 when i first got the product. Destinator keep promising the patch is going to be released, but when (Nov 03 to middle of feb 04 should be enough time for a fix).

I know you have a thread dedicated to the roundabout patch issue. but i was interested to see the reactions from other forum members on the experiences of D3 Support and the lack of information regarding these issues with the D3 Flagship product.


Yogi-Bear
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Destinator
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Joined: 12/06/2003 09:41:58
Posts: 3
Location: Germany

PostPosted: Tue Feb 17, 2004 6:55 pm    Post subject: Reply with quote

Hello everyone,

we know about the Route calculation problem in Destinator 3 and we will fix that problem soon with the Version 3.0.29 .
Youīll have the possibility (about End of February) to order an "Update-CD" with that Version (for free) from http://www.destinator.de and that will be shipped at the beginning of March.

Best regards

Destinator Support
Germany
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Yogi-Bear
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Joined: Dec 03, 2003
Posts: 66
Location: UK - Essex

PostPosted: Tue Feb 17, 2004 9:18 pm    Post subject: Reply with quote

1) Why has it taken so long to fix.

I first posted this problem to the guys in the states in November 03

Quote late Nov 03

Destinator 3.025 does not recognize roundabouts "Circles" update version
tells to go left or right.

Response D3 Support

We are working on this issue, it is going to be fixed very shortly. Please contact us for updates in a couple of days.

Response D3 Support

We are working on improving this feature, at this point no patch is available unfortunately, however we expect it to be available shortly. Please contact us again in a couple of weeks.

Response D3 Support

In response to your email, we are working on this issue and we expect to have a solution for it very soon. Please contact us again by the end on next week.

Response D3 Support

we are working on a new update for EU version of Destinator 3. New fix is expected to be available for download in a couple of weeks.

Please stay tuned and visit our web site for downloads or contact us again in a couple of weeks.

Response D3 Support

We have completed new build of Destinator 3 software. It is not available for download and needs to be shipped to you. If you purchased your Destinator EU software and map data from us - please forward your license key and shipping address and we will ship the update to you

Response D3 Support

We plan to start shipping early next week.

That was 3 Weeks Ago, late Jan 04. As you can see from November 03, I have been kept in the dark regarding the so called Patch.

Your US Support dept responses ' It will be ready in a couple of Weeks'


Yogi-Bear
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Destinator
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Joined: 12/06/2003 09:41:58
Posts: 3
Location: Germany

PostPosted: Wed Feb 18, 2004 8:54 am    Post subject: Reply with quote

Good Morning,

i donīt give our german and european customers any information about Release-Date of a Patch for Destinator, because itīs not in our hands when this patch will be available or release.
We donīt have any developers here in Germany so i cannot say anything about the Problem with "circles".

Best regards

Destinator Support
Germany
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Yogi-Bear
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Joined: Dec 03, 2003
Posts: 66
Location: UK - Essex

PostPosted: Wed Feb 18, 2004 11:39 pm    Post subject: Reply with quote

D3 Support - Germany

I think you guys should read the following thread and maybe pass it to your Head office in the US, so they can read, and count, the amount of fed up users who just want a product thats works, and works well.

Announcement: Destinator 3 Bug - Roundabouts in 3.0.25 missing

Thread kicked off on Wed Dec 10, 2003 6:03 am

http://pocketgpsworld.com/modules.php?name=Forums&file=viewtopic&t=4836&sid=9a482792612f372a74a24785ea673975


Yogi-Bear
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Yogi-Bear
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Joined: Dec 03, 2003
Posts: 66
Location: UK - Essex

PostPosted: Sun Feb 29, 2004 11:20 am    Post subject: Reply with quote

Strange.......................

Nobody from D3 have posted anything back ....

Funny That

Yogi
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Dave
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Joined: Sep 10, 2003
Posts: 6460
Location: UK

PostPosted: Sun Feb 29, 2004 11:59 am    Post subject: Reply with quote

Official response from PowerLOC is it will start shipping second week of March.
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