Tool-Live option greyed out

MarkPS · Occasional Visitor Joined: Jan 31, 2004 Posts: 3

Hi

I have CP 4 EU on my HP2210 and I have downloaded the Camera data base and when I try to follow the intructions "Now tap TOOLS | LIVE | POIs and make sure you tick the ENABLED option, set the MILES AHEAD to 3" etc, I find that the tools live menu option is greyed out on my Ipaq and non functioning.
It was also greyed our before downloading the data base but I was not particularly bothered about it before.
I guess I'm missing something, how do I get into this option?

I use CP4 in Europe driving between Netherland/Belgium and Germany and the ability to create your own map areas is a great function.

Regards Mark

lbendlin · Posted: Sun Feb 01, 2004 1:55 am Post subject:

strange. There should be no reason for this to be greyed out. When you tap Tools...About - what version is reported?
_________________
Lutz

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MarkPS · Occasional Visitor Joined: Jan 31, 2004 Posts: 3

Hi

My Version is 4.04.107 on the PPC

Apart from this menu-Live problem the software works OK

I have tried a re-install - no change

Check traffic option is also grayed out

Mark

lbendlin · Posted: Sun Feb 01, 2004 3:21 pm Post subject:

I noticed as well that a reinstall doesn't seem to do anything. I'll clean my installation out and do a complete new install with version 4.5.2.9 - maybe you want to try the same? 4.04.107 doesn't sound like an official version to me...
_________________
Lutz

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ap · Posted: Mon Feb 02, 2004 8:28 pm Post subject:

4.04.107 doesn't sound like an official version to me...[/quote]

I have this version also. In what way do you mean 'Not Official'
Should I be looking for an upgrade?

lbendlin · Posted: Mon Feb 02, 2004 8:42 pm Post subject:

Yes, the most recent version on their site is 4.5.2.9
_________________
Lutz

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ap · Posted: Mon Feb 02, 2004 11:27 pm Post subject:

Correct me if I am wrong but this appears not to apply to the EU version. which I am using in the UK.

lbendlin · Posted: Tue Feb 03, 2004 12:09 am Post subject:

Good question. The UK site has 4.0.4.104 listed as the latest version. Maybe the ALK support can help. Dan?
_________________
Lutz

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ALK · Occasional Visitor Joined: Dec 17, 2003 Posts: 8

Hi Lutz - 4.0.4.107 indeed is an official version. Mark's problem, rather, relates to his product key code.

Mark - I would like our support team to investigate your key code so that this can be quickly resolved. Please either send me a private message with your contact details or email your key code and contact details to uksupport@alk.com with a quick note that the tools/live menu is grayed out. We should be able to immediately resolve. Thank you for your patience.

Kind Regards,
Dan Popkin
ALK Technologies
uksupport@alk.uk.com

MarkPS · Occasional Visitor Joined: Jan 31, 2004 Posts: 3

Hi

E-mail sent

Mark

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