Home PageFacebookRSS News Feed
PocketGPS
Web
SatNav,GPS,Navigation
Brixly - Fast, Reliable, Secure UK Web Hosting
Pocket GPS World - SatNavs | GPS | Speed Cameras: Forums

Pocket GPS World :: View topic - Tom Tom Rider - increasing problem! - design issue ??
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in for private messagesLog in for private messages   Log inLog in 

Tom Tom Rider - increasing problem! - design issue ??
Goto page Previous  1, 2
 
Post new topic   Reply to topic    Pocket GPS World Forum Index -> TomTom Portable Navigation Devices
View previous topic :: View next topic  
Author Message
keenster
Regular Visitor


Joined: Aug 17, 2005
Posts: 97
Location: Wiltshire/Devon

PostPosted: Tue Oct 31, 2006 3:03 pm    Post subject: Reply with quote

haha that video isnt too good for tomtom is it!
i was thinking about a rider but after the whole tomtom lack of support and what you guys are saying i think ill carry a map!
Back to top
View user's profile Send private message
Tim Buxton
Pocket GPS Moderator
Pocket GPS Moderator


Joined: 14/09/2002 20:56:18
Posts: 5231
Location: Surrey, United Kingdom

PostPosted: Tue Oct 31, 2006 7:54 pm    Post subject: Reply with quote

I have to wonder how that was set up. As previously mentioned, 4000 (+, now) miles and my RIDER has never made an escape attempt.
_________________
Tim
Back to top
View user's profile Send private message Send e-mail Visit poster's website
Eldar
Pocket GPS Moderator
Pocket GPS Moderator


Joined: Sep 24, 2004
Posts: 1294
Location: London

PostPosted: Tue Oct 31, 2006 8:17 pm    Post subject: Reply with quote

Tim Buxton wrote:
I have to wonder how that was set up. As previously mentioned, 4000 (+, now) miles and my RIDER has never made an escape attempt.


But then yours is glued to the bike, isn't it. :-)
Back to top
View user's profile Send private message
Eldar
Pocket GPS Moderator
Pocket GPS Moderator


Joined: Sep 24, 2004
Posts: 1294
Location: London

PostPosted: Tue Oct 31, 2006 8:24 pm    Post subject: Reply with quote

I just want everyone to know that if I never post in these forums again, it was Buxton who'd done it.
Back to top
View user's profile Send private message
nharrisn
Occasional Visitor


Joined: Jul 21, 2006
Posts: 13

PostPosted: Fri Nov 03, 2006 5:08 pm    Post subject: Reply with quote

Courierman wrote:
nharrisn wrote:
Check this out Rider v Zumo, found on another forum....

http://www.youtube.com/watch?v=e7izcLGrCiQ

no thanks Rider, i'll wait for Zumo

Nigel


yeah good one send it to tom tom


This is their reply:

Dear Mr Harrison,

Thank you for contacting TomTom Customer Support.

The number of customers experiencing problems with their docking is actually -very- small compared to the number of units shipped. Obviously, customers who do not experience problems do not, in general, go onto forums to complain about that.

We do not currently plan to release a new docking for the RIDER, though customers who experience difficulties can of course have their dockings replaced free of charge.

Kind regards,

TomTom Customer Support.
Back to top
View user's profile Send private message
Solobay
Occasional Visitor


Joined: Oct 24, 2006
Posts: 57

PostPosted: Sun Nov 05, 2006 4:43 am    Post subject: Reply with quote

Nice bit of arrogance there - seems to be the trademark of their service department. We've sold loads, not our problem if some are faulty. If there are not that many faulty then why does it take so long to get them fixed and why are they running short on spares?

In any service orientated company one unit or one million units being faulty should make no difference!.. customer all should be treated with a bit of respect and courtesy and not comments like "you'll just have to wait", never mind not replying to emails
Back to top
View user's profile Send private message
Solobay
Occasional Visitor


Joined: Oct 24, 2006
Posts: 57

PostPosted: Thu Nov 09, 2006 5:52 pm    Post subject: Reply with quote

Update for you here - brand shiny new Rider delivered but they've forgot to include the mount!!! apparently that will take another 5-10 days

PS no design change!
Back to top
View user's profile Send private message
Courierman
Regular Visitor


Joined: Jun 08, 2004
Posts: 88
Location: Chatham Kent

PostPosted: Thu Nov 09, 2006 7:55 pm    Post subject: Reply with quote

nharrisn wrote:
Courierman wrote:
nharrisn wrote:
Check this out Rider v Zumo, found on another forum....

http://www.youtube.com/watch?v=e7izcLGrCiQ

no thanks Rider, i'll wait for Zumo

Nigel


yeah good one send it to tom tom


This is their reply:

Dear Mr Harrison,

Thank you for contacting TomTom Customer Support.

The number of customers experiencing problems with their docking is actually -very- small compared to the number of units shipped. Obviously, customers who do not experience problems do not, in general, go onto forums to complain about that.

We do not currently plan to release a new docking for the RIDER, though customers who experience difficulties can of course have their dockings replaced free of charge.

Kind regards,

TomTom Customer Support.


that looks like F OFF and Taunt to me
Back to top
View user's profile Send private message
Solobay
Occasional Visitor


Joined: Oct 24, 2006
Posts: 57

PostPosted: Sun Nov 19, 2006 10:28 pm    Post subject: Reply with quote

Two months without a working unit and last two questions submitted via website have dissappeared - nice to see service maintains its high standard
Back to top
View user's profile Send private message







Posted: Today    Post subject: Pocket GPS Advertising

Back to top
Display posts from previous:   
Post new topic   Reply to topic    Pocket GPS World Forum Index -> TomTom Portable Navigation Devices All times are GMT + 1 Hour
Goto page Previous  1, 2
Page 2 of 2

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Make a Donation



CamerAlert Database

Click here for the PocketGPSWorld.com Speed Camera Database

Download Speed Camera Database
22.034 (27 Mar 24)



WORLDWIDE SPEED CAMERA SPOTTERS WANTED!

Click here to submit camera positions to the PocketGPSWorld.com Speed Camera Database


12mth Subscriber memberships awarded every week for verified new camera reports!

Submit Speed Camera Locations Now


CamerAlert Apps



iOS QR Code






Android QR Code







© Terms & Privacy


GPS Shopping