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Desktop not live

 
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ap
Occasional Visitor


Joined: Sep 20, 2003
Posts: 10
Location: Warrington UK

PostPosted: Sun Jan 04, 2004 9:53 pm    Post subject: Desktop not live Reply with quote

Has anyone had problems with the desktop side of the live communications.
When I click on the Live icon on the desktop, at the top of the screen it says 'not connected' and the communication icons are greyed out. My broadband internet connection is active. Am I missing something simple here?
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Darren
Frequent Visitor


Joined: 11/07/2002 14:36:40
Posts: 23848
Location: Hampshire, UK

PostPosted: Sun Jan 04, 2004 10:22 pm    Post subject: Reply with quote

Have you enabled 'live' on the PPC and ensured it can access the internet over GPRS?
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Darren Griffin
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ap
Occasional Visitor


Joined: Sep 20, 2003
Posts: 10
Location: Warrington UK

PostPosted: Mon Jan 05, 2004 10:27 am    Post subject: Reply with quote

Yes Live is enabled on PPC and 'connected'
I am wandering if it is my Norton firewall. There was something about this on the ALK faqs.
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Dave
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Joined: Sep 10, 2003
Posts: 6460
Location: UK

PostPosted: Mon Jan 05, 2004 3:09 pm    Post subject: Reply with quote

It's quite possible, Norton is usually fairly restrictive on outbound connections where other firewalls like ZoneAlarm you can customise them more.
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ap
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Joined: Sep 20, 2003
Posts: 10
Location: Warrington UK

PostPosted: Mon Jan 05, 2004 9:46 pm    Post subject: Reply with quote

Thanks I have manged to configure Norton to allow port 9877 as suggested in the faqs and it has worked. I am now connected to the CoPilot Live network.
GPRS now causing trouble... but thats another problem!
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