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910 New Mount ......But
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LesP2008
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Joined: Apr 05, 2006
Posts: 524
Location: Herts

PostPosted: Mon Jul 31, 2006 7:18 pm    Post subject: 910 New Mount ......But Reply with quote

Today i received my new mount from Holland. Ripped into the package with baited breath. There's my new mount, great, but not the new type just a replacement old style mount. So after a few days i suppose it will lose the horn again and stsrt drooping.
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pepperm
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Joined: May 13, 2006
Posts: 48

PostPosted: Mon Jul 31, 2006 7:22 pm    Post subject: Reply with quote

Is there a new type of mount available then? I have had a replacement and it is the original type and yes, it droops again.

Mark
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MELennium
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Joined: Sep 25, 2005
Posts: 337
Location: County Durham

PostPosted: Mon Jul 31, 2006 7:41 pm    Post subject: Reply with quote

I recieved my new mount today & yes they have added an extra lip on the front at the top near the connection part. Will have to see how it goes.
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mrstella
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Joined: Jun 18, 2005
Posts: 154

PostPosted: Mon Jul 31, 2006 8:03 pm    Post subject: Reply with quote

gogo910 are you sure its not a new style mount, mine is stuck on its way but should have it tomorrow. As i posted in another thread the only thing that they seem to have changed is putting a lip on the unit to make it easier to dock and undock.

Dont think they have done anything to stop the dropping.
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ColinS
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Joined: 30/03/2003 17:56:49
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Location: Dorset, UK

PostPosted: Mon Jul 31, 2006 10:44 pm    Post subject: Reply with quote

Yes I got my replacement today and it is the new type.

The lip appears to be there to stop the unit from bouncing on the mount, thus avoiding disconnections but I find it more difficult to dock and undock. In any case it seems to be a two handed job.

Great service from TomTom though, no questions asked.
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LesP2008
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Joined: Apr 05, 2006
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Location: Herts

PostPosted: Tue Aug 01, 2006 2:18 pm    Post subject: Reply with quote

It is an old style mount.
It hasn't drooped yet but it bounces and vibrates like you wouldn't believe.
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mrstella
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Joined: Jun 18, 2005
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PostPosted: Tue Aug 01, 2006 6:55 pm    Post subject: Reply with quote

got my new one today and its a new designed one, cant see any difference to the ball and backet apart from the extra lip, so doubt very much if it will solve the drooping problem but time will tell, plus will wait a few weeks and get a second one as a spare :D
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stustaff
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Joined: Jul 27, 2006
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PostPosted: Tue Aug 01, 2006 8:19 pm    Post subject: Reply with quote

How do you request a new one?

ta
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fatmanscoop
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Joined: Jul 07, 2005
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Location: Nottingham...

PostPosted: Tue Aug 01, 2006 8:29 pm    Post subject: Reply with quote

you have to ring tomtom support
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dogbone
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Joined: Nov 14, 2003
Posts: 16

PostPosted: Thu Aug 03, 2006 9:33 am    Post subject: Reply with quote

I have reveived the new lip mount. Im still suffering intermittent charging, anyone else with the new mount having this problem still?

Cheers
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Go_fish
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Joined: Aug 05, 2006
Posts: 8

PostPosted: Sun Aug 06, 2006 12:39 am    Post subject: Reply with quote

dogbone wrote:
I have reveived the new lip mount. Im still suffering intermittent charging, anyone else with the new mount having this problem still?

Cheers


My new (and first!) TomTom 910 arrived today. We used it all day today when travelling around looking at some houses, and the darn thing kept flickering between charging and not charging (green light on, green light off, etc). It eventually always settles on the 'green light off'. I found that if I pushed gently on the top of the unit it owuld start charging again, only to stop a few mins later at the next bit of slightly uneven road surface.

Can anyone post some pics up of the 'new' mount and the 'old' mount as I have no idea which one I have (would hope it's the new one, but you never know!)

Thanks
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mikealder
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Joined: Jan 14, 2005
Posts: 19638
Location: Blackpool , Lancs

PostPosted: Sun Aug 06, 2006 6:00 am    Post subject: Reply with quote

Have you actually connected the unit correctly? - it takes a considerable push down with the unit to lock the device into the mount, there will be two clicks as it locks home on to the car dock (you only get a single click on the home dock, as the unit doesn't lock to it) - Mike
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ColinS
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Joined: 30/03/2003 17:56:49
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Location: Dorset, UK

PostPosted: Sun Aug 06, 2006 8:12 am    Post subject: Reply with quote

Quote:
Can anyone post some pics up of the 'new' mount and the 'old' mount as I have no idea which one I have (would hope it's the new one, but you never know!)


Take a look here http://www.pocketgpsworld.com/modules.php?name=Forums&file=viewtopic&t=43256

Colin
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Go_fish
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PostPosted: Tue Aug 08, 2006 11:41 pm    Post subject: Reply with quote

Well, after speaking to TomTom on the phone today, they told me to go back to Dixons / Currys where I bought the unit (Dixons on-line). Brought it back to my local Currys today who were happy to swap it for a fresh box with no problems. BUT, the new package had the old style mount (I had received a new style mount with my online order) ! I spent some time explaining that I want one with the new style mount, but they told me there was no way they were going to open all the 910 boxes to see if any of the mounts were new style. Fair enough.

So, have taken the new package away with me. At least the unit now stays on charge (so far) when I am driving, but the ball joint does seem much more mobile, even when on double-lock.

TomTom have replied to my email to support today, and they are sending me a new style mount, so fingers crossed all will be well now Smile
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nudda
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Joined: May 16, 2006
Posts: 198

PostPosted: Wed Aug 09, 2006 11:05 am    Post subject: Reply with quote

I wouldnt count your egg just yet ... having tried and tested the new mount it does seem to sit in better thanks to the lip and the ball joint hasnt drooped (but then again it isnt hot anymoe like it used to be) but the mount is , i feel, still too small to hold such a heavy unit like the 910. Its constantly shaking like mad when on the road and Ive just really become sick of it because it does your eyes in !

They need to bring out a brand new mount, not a revised one, that is big enough (like the old x00 series mounts) to hold the unit well.
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