Home PageFacebookRSS News Feed
PocketGPS
Web
SatNav,GPS,Navigation
Pocket GPS World - SatNavs | GPS | Speed Cameras: Forums

Pocket GPS World :: View topic - My TomTom Go blew up
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in for private messagesLog in for private messages   Log inLog in 

My TomTom Go blew up
Goto page Previous  1, 2, 3  Next
 
Post new topic   Reply to topic    Pocket GPS World Forum Index -> TomTom Portable Navigation Devices
View previous topic :: View next topic  
Author Message
TM
Occasional Visitor


Joined: Jul 19, 2005
Posts: 30
Location: Stonehouse, Glos.

PostPosted: Tue Jul 19, 2005 7:02 pm    Post subject: Reply with quote

Hi Steve

I'm buying one :o

My warranty is nearly out and I don't want to take the chance. I thought it was safe after all this time but there have been two reports today of leads of similar age going bang. It will cost a bit but at least I have peace of mind.

Tony
Back to top
View user's profile Send private message
sgould
Frequent Visitor


Joined: Oct 05, 2004
Posts: 1320

PostPosted: Tue Jul 19, 2005 8:26 pm    Post subject: Reply with quote

Is the new lead with the clear fuse the one that has melted in a couple of 700's so far?
_________________
TTGO 700 (dead)
iPhone 3GS + TT holder
iPhone 5 (hers!)
Western Europe Map
Eastern Europe Map
Kenwood DNX-4210DAB with Garmin maps
Back to top
View user's profile Send private message
Eldar
Pocket GPS Moderator
Pocket GPS Moderator


Joined: Sep 24, 2004
Posts: 1294
Location: London

PostPosted: Tue Jul 19, 2005 8:56 pm    Post subject: Reply with quote

What? WheN??????? WHERE???????????
Back to top
View user's profile Send private message
mcgroa
Occasional Visitor


Joined: Jul 17, 2005
Posts: 9

PostPosted: Tue Jul 19, 2005 11:40 pm    Post subject: Reply with quote

interesting further development from my expansys experience.

they contacted tomtom re cost of getting an out of warranty repair done and got a quote of 175 EUR plus TBD shipping costs......

i'm glad i'm getting it replaced by tomtom for free under warranty - they unlike expansys were prepared to accept that my tom tom blew up whilst under 1 year warranty even though i was contacting them 10 days later since i was on vacation.

if I wasnt getting the free replace i'd be seriously p'd off at spending what was 450gbp at the time on something that blew up after 1 year and then have to shell out 120 gbp plus on top....
Back to top
View user's profile Send private message
ajlee7
Occasional Visitor


Joined: Oct 13, 2004
Posts: 27

PostPosted: Fri Aug 12, 2005 4:41 am    Post subject: Reply with quote

mcgora,

You are not alone. Had my TTG Classic since Oct and just today, it stopped working. My TTG became very hot and a burning smell. I pressed the reset button for 15 seconds but green light only turns on if I press the power button. I'm afraid it's been fried. I just got a new mount and upgraded my SD card. I'm going to call TT tomorrow for a repair and I hope they are good enough to swap/exchange one for me.

I think my car charger had a surge that blew it up. How can I prevent this from happening next time?

TTG has been very good to me.
Back to top
View user's profile Send private message
FazerBoy
Occasional Visitor


Joined: May 17, 2005
Posts: 24

PostPosted: Fri Aug 12, 2005 6:44 am    Post subject: Reply with quote

This is the reply I have just got from TT customer services about the car charger with the cerise (pink) fuse, albeit after a weeks wait!!

'We are not aware of any issues with the CLA , if any Tomtom item fails within the warranty period it will be replaced' .

I had even sent them copies of some of the examples on this forum!

Cheers
Steve
Back to top
View user's profile Send private message
sgould
Frequent Visitor


Joined: Oct 05, 2004
Posts: 1320

PostPosted: Fri Aug 12, 2005 10:14 am    Post subject: Reply with quote

Have a look at this article:

http://www.satnav-shop.com/index.php?ln=en&pg=6&sec=9
_________________
TTGO 700 (dead)
iPhone 3GS + TT holder
iPhone 5 (hers!)
Western Europe Map
Eastern Europe Map
Kenwood DNX-4210DAB with Garmin maps
Back to top
View user's profile Send private message
ajlee7
Occasional Visitor


Joined: Oct 13, 2004
Posts: 27

PostPosted: Fri Aug 12, 2005 6:01 pm    Post subject: Reply with quote

If it's fried as expected thru a faulty power surge, do you guys think the SD in the unit at the time of the incident is still ok? I hope so because I just purchased the SD 1GB last week!
Back to top
View user's profile Send private message
dill
Regular Visitor


Joined: Aug 05, 2005
Posts: 74

PostPosted: Fri Aug 12, 2005 6:56 pm    Post subject: Reply with quote

Hi ajlee7

Sorry to hear about your TomTom, try the sd card in a reader if it works in that then it should be ok.

Dill
Back to top
View user's profile Send private message
ajlee7
Occasional Visitor


Joined: Oct 13, 2004
Posts: 27

PostPosted: Fri Aug 12, 2005 9:24 pm    Post subject: Reply with quote

Thanks. I don't have a SD reader but will hope for the best. Crying or Very sad The good news is I called TT's toll free number and since it's under the 1yr waranty all I need to do is send it back to their factory. They will evaluate it in 2-3 days and determine to fix or send a repalcement. That's great service.
Back to top
View user's profile Send private message
Snig
Occasional Visitor


Joined: Nov 23, 2004
Posts: 37
Location: Solihull, UK

PostPosted: Sat Aug 13, 2005 12:33 am    Post subject: Reply with quote

In the UK, don't forget that regardless of the 1 year warranty, the Sale of Goods Act says:

"For up to six years after purchase (five years from discovery in Scotland) purchasers can demand damages (which a court would equate to the cost of a repair or replacement)."

The "up to" depends on the type of item and how long you would normally expect it to last. Something like a £500 SatNav would be expected to last longer than a year - especially if you can show that a design fault in their charger blew it up.

If you use a different company's charger and that blows it up, you'd be stuck.

Regards,
Mark.
Back to top
View user's profile Send private message
ajlee7
Occasional Visitor


Joined: Oct 13, 2004
Posts: 27

PostPosted: Fri Aug 19, 2005 2:36 am    Post subject: Reply with quote

Sent my TTG Classic and car charger back to TT on Sat and received a new one on Thur. Works great and customer service is A+. :D
Back to top
View user's profile Send private message
mcgroa
Occasional Visitor


Joined: Jul 17, 2005
Posts: 9

PostPosted: Fri Sep 02, 2005 10:52 am    Post subject: Reply with quote

update is not good for me - getting well p'd off with their cust service.
2nd Sept and still no replacement tom tom.
after being asked for 50Eur to cover repair, I had to raise a "question" on their website that took 2wks to be turned around. The fee was waived.
They then shipped me a tomtom, but somehow between them and UPS, it showed up at my works mail room as an empty packet.
I have now raised another "question" and got a response 2wks later of "we are looking into it".
So 6wks in and still no replacement.

The customer service line sucks - you can NEVER get to speak to anyone.
All you get is the patronising message "get help the easy way at tomtom.com".

Evil or Very Mad
Back to top
View user's profile Send private message
tricktiker
Occasional Visitor


Joined: Jul 18, 2005
Posts: 10

PostPosted: Fri Sep 02, 2005 4:19 pm    Post subject: Reply with quote

I HAD THE SAME SORT OF PROBLEM I SENT IT BACK TO T.T WITH THE CAR LEAD THAY SENT ME A NEW T.T AND A NEW LEAD DIFFERANT
TYPE FUSI IN THE SIDE
RESULT
HAPPINES :P

KEV
Back to top
View user's profile Send private message
rayflan
Frequent Visitor


Joined: Apr 06, 2005
Posts: 277

PostPosted: Fri Sep 02, 2005 7:05 pm    Post subject: Reply with quote

The go has a two year warranty

http://www.mytomtomgo.com/forum/viewtopic.php?t=2984
_________________
Ray
New Url www.tomtomsatnav.info
Visit my site
Back to top
View user's profile Send private message Visit poster's website







Posted: Today    Post subject: Pocket GPS Advertising

Back to top
Display posts from previous:   
Post new topic   Reply to topic    Pocket GPS World Forum Index -> TomTom Portable Navigation Devices All times are GMT + 1 Hour
Goto page Previous  1, 2, 3  Next
Page 2 of 3

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Make a Donation



CamerAlert Database

Click here for the PocketGPSWorld.com Speed Camera Database

Download Speed Camera Database
22.034 (27 Mar 24)



WORLDWIDE SPEED CAMERA SPOTTERS WANTED!

Click here to submit camera positions to the PocketGPSWorld.com Speed Camera Database


12mth Subscriber memberships awarded every week for verified new camera reports!

Submit Speed Camera Locations Now


CamerAlert Apps



iOS QR Code






Android QR Code







© Terms & Privacy


GPS Shopping