Faulty Driveluxe 50 LMT-D

cottonsocks · Regular Visitor Joined: Apr 29, 2010 Posts: 189

Well my new Driveluxe appears to be faulty. If I try to connect it to my PC, I either get a warning that it's trying to use too much power or it just goes dim with Garmin Express on the screen and then when I unplug it, it restarts and asks me for my country etc again. Also, it isn't discoverable by Garmin Express. Thoughts?

sussamb · Posted: Wed Mar 22, 2017 9:45 pm Post subject:

Ensure its fully charged. You might also find your USB port isn't supplying enough power, try other ones on your PC if you can or use a powered hub.

Note if you haven't fully charged it, and a USB port won't do that, plug it into your car or a mains charger if you have one.
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cottonsocks · Regular Visitor Joined: Apr 29, 2010 Posts: 189

Yes, I'd thought about that so I charged it for a couple of hours from a power supply first and it now shows a full battery symbol. I've also tried using different USB leads, including the one supplied and I've also tried using a USB 3 hub and also a USB 3 outlet on the PC's main unit, but no joy so far. I think I'll have to phone Garmin in the morning and see what they have to say, but this doesn't seem right to me as surely it shouldn't be this difficult to get it to work.

walkerx · Posted: Wed Mar 22, 2017 10:24 pm Post subject:

how new is the device? as if less than 28 days you can replace it or refund, over 28 days its repair or replacement

cottonsocks · Regular Visitor Joined: Apr 29, 2010 Posts: 189

It only arrived a few hours ago.

sussamb · Posted: Wed Mar 22, 2017 10:52 pm Post subject:

Re-reading your first post and now your last have you allowed your device to get a satellite lock? You shouldn't be asked to re-input your country again unless you haven't allowed that to happen?
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walkerx · Posted: Wed Mar 22, 2017 11:04 pm Post subject:

if still not working in morning take it back for replacement

cottonsocks · Regular Visitor Joined: Apr 29, 2010 Posts: 189

Just chatted with Amazon. They are sending me a replacement tomorrow. Trust me to get a lemon.

Kremmen · Posted: Thu Mar 23, 2017 8:11 am Post subject:

That's 2 faulty units here in just a few days.
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sussamb · Posted: Thu Mar 23, 2017 8:19 am Post subject:

Well that's two units that folks have had issues with. Still not clear to me whether the issue is with the unit or the PC they're being connected to Confused

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cottonsocks · Regular Visitor Joined: Apr 29, 2010 Posts: 189

In my case, I'm pretty confident it's the unit as I've had several Garmins before, including this model, which I tried out last year without any problems.

When the unit arrived, it wouldn't even switch on until I had charged it for a while from a mains charger. Also, I've never seen a message before about a USB device trying to use too much power, which is why I tried my USB 3 ports as well (direct and via a hub). Although those didn't display the power warning, the display on the Garmin still went dim (with the Garmin Express message on screen) after about 20-30 seconds of plugging it in. When the unit restarted, it was once again asking for my country (maybe because I hadn't taken it outside to find satellites) and the changes I had made to the settings (such as proximity alerts) had all been reset.

sussamb · Posted: Thu Mar 23, 2017 10:14 am Post subject:

M8TJT · Posted: Thu Mar 23, 2017 10:21 am Post subject:

Perhaps cottonsocks could try your suggestions on the original one before he returns it to confirm/deny your suggestions for the benefit of others.

cottonsocks · Regular Visitor Joined: Apr 29, 2010 Posts: 189

OK thanks. I'll try that and I'll use my spare USB 3 port as that should provide more power.

cottonsocks · Regular Visitor Joined: Apr 29, 2010 Posts: 189

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