Numerous PCs won't see Nuvi 52LM on USB

PaulB2005

Having owned a Garmin i3 and a couple of Nuvi before switching to TT I'm used to troubleshooting these units. However this has got me stumped.

Its a family members Nuvi 52LM SW Version 4.00 UK & ROI

All was ok whilst she used an old Windows XP PC, I could update the software and maps without any issues. Even when she got a new Laptop with Windows 8 all was well but since upgrading to Windows 8.1 her laptop will no longer recognise the Nuvi is plugged in. The unit powers up and charges ok but Garmin Express, WebUpdater and Device Manager firmly state no device detected.

So far I've tried
- 2 x Windows 8.1 Laptops
- 1 x Windows 7 PC
- 3-4 USB cables (both Garmin and non-Garmin)
- The USB extension cable "trick" - didn't work!!
- Hard Reset - just wiped out all the favourites and settings
- Various USB ports (USB 2.0 & 3.0)
- Developer mode
- Installing Garmin Drivers
- Compatiblilty mode in Windows 7 & 8.1 to run Garmin Express as Windows XP SP3.
- Wiggling and checking cables are secure
- Just about all the tips and tricks I can Google.....

On one boot up it did show the PC icon which indicated it was entering a mode to communicate with the PC but then it booted normally......

Can anyone help?
Garmin can't.....

sussamb · Posted: Fri Dec 04, 2015 12:56 pm Post subject:

You could run through this FAQ but may have already done this

https://support.garmin.com/support/searchSupport/case.faces?caseId=%7B9b0aa260-3f4b-11e4-eaba-000000000000%7D

If you have exhausted that try these

http://www.techspot.com/community/topics/usb-drive-or-flash-problems-how-to-cleanup-and-remove-old-usb-storage-drivers.145884/

http://www.makeuseof.com/tag/external-drive-not-recognized-this-is-how-to-fix-it-in-windows/
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Where there's a will ... there's a way.

PaulB2005 · Posted: Fri Dec 04, 2015 1:50 pm Post subject:

Thank you

The Garmin FAQ I've been through myself and Garmin have also emailed it to me.

I've pretty much tried all the windows tips.

It doesn't seem to be just me there seem to be quiet a few people suffering the same issue and some say that the Hard Reset worked for them. 've tried this 2 or 3 times now and no difference.

Kremmen · Posted: Fri Dec 04, 2015 2:00 pm Post subject:

If Windows isn't recognising that a USB device has been plugged in (no double bong) on numerous PC's and various cables then all I can think of is a damaged Garmin mini USB port or internal connection.

Presumably other USB devices work just fine in the same ports.

Does it work OK in the car, charges and fires up automatically when it gets power?

Remove any SD card, if it accepts and has one.

Couple of extras here http://www.gpscity.com/questions?qid=44804
_________________
Satnav:
Garmin 2599 LMT-D (Indoor test rig)
DashCam:
Viofo A119 V3
Car Average MPG :

PaulB2005 · Posted: Fri Dec 04, 2015 3:20 pm Post subject:

sussamb · Posted: Fri Dec 04, 2015 3:46 pm Post subject:

All this is pointing to an internal error, given that you've tried various PCs and cables and done a master reset.
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Where there's a will ... there's a way.

M8TJT · Posted: Fri Dec 04, 2015 4:19 pm Post subject:

Perhaps the Garmin driver is corrupt, but seems unlikely as it's happening on several computers. Confused

sussamb · Posted: Fri Dec 04, 2015 4:26 pm Post subject:

Nuvis don't need any drivers, just the standard Windows ones, so it won't be that Wink

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Where there's a will ... there's a way.

PaulB2005 · Posted: Fri Dec 04, 2015 6:00 pm Post subject:

..and any drivers that might be needed are installed with Garmin Express and Garmin have already suggested downloading and installing the driver set. Needless to say it didn't work!!

Not my week this week with sat nav - can't work this problem out and having issues with the TT Traffic Subscription on my iPhone app....

Kremmen · Posted: Fri Dec 04, 2015 6:21 pm Post subject:

Sussamb, what's that trick for switching out of MTP mode ?

Might work in standard USB device mode with a drive letter.
_________________
Satnav:
Garmin 2599 LMT-D (Indoor test rig)
DashCam:
Viofo A119 V3
Car Average MPG :

sussamb · Posted: Fri Dec 04, 2015 6:29 pm Post subject:

Considered that but the 52 isn't an mtp mode device so is always in mass storage.
_________________
Where there's a will ... there's a way.

Kremmen · Posted: Fri Dec 04, 2015 8:37 pm Post subject:

So it's always going to produce a drive letter. Sounding like a duff unit.
_________________
Satnav:
Garmin 2599 LMT-D (Indoor test rig)
DashCam:
Viofo A119 V3
Car Average MPG :

alan_sh · Posted: Fri Dec 04, 2015 10:18 pm Post subject:

Mine does this too. However, fi I hibernate (or shut down) my PC, plug in the Garmin and then boot it up, it works fine.

I have other Garmins that work fine.

I have no idea what is going on.

Alan

PaulB2005 · Posted: Sat Dec 05, 2015 12:30 pm Post subject:

Kremmen · Posted: Sat Dec 05, 2015 1:45 pm Post subject:

This is the sort of problem I'd like to roll my sleeves up and get stuck in.

Very difficult and frustrating from afar
_________________
Satnav:
Garmin 2599 LMT-D (Indoor test rig)
DashCam:
Viofo A119 V3
Car Average MPG :

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