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Pocket GPS World :: View topic - new Go 500 only has 2 weeks traffic. NOT LIFETIME
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new Go 500 only has 2 weeks traffic. NOT LIFETIME

 
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if1977
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Joined: Nov 30, 2007
Posts: 649
Location: Doncaster

PostPosted: Sat May 31, 2014 1:12 pm    Post subject: new Go 500 only has 2 weeks traffic. NOT LIFETIME Reply with quote

Just bought a brand new GO 500 from Argos yesterday. It was sealed and never been opened. It states that I get free lifetime maps and traffic updates. I have updates the unit on my computer and registered it with a new email address and a new account. When I go to my subscriptions it says my TomTom traffic expires on 12/06/2014 which is about 2 weeks away. how do I get the lifetime traffic updates on my GO 500. Thanks for any help.......
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NEW Tomtom GO 500 (hope it is good)
iphone (running all day, doesn't like it)
XL LIVE IQ Routes (Got stolen and miss it)
GO 510 (in drawer now, time for upgrade)
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dhn
Frequent Visitor


Joined: Oct 08, 2007
Posts: 2544
Location: Toronto CANADA

PostPosted: Sat May 31, 2014 1:27 pm    Post subject: Reply with quote

Guess you'll need to make a call to CS on Monday:

United Kingdom
0207 949 0132

Monday - Friday: 9:00 a.m. to 5:30 p.m.
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David
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MaFt
Pocket GPS Staff
Pocket GPS Staff


Joined: Aug 31, 2005
Posts: 15125
Location: Bradford, West Yorkshire

PostPosted: Sat May 31, 2014 9:03 pm    Post subject: Reply with quote

Perhaps it's clever marketing?

Free lifetime maps ........ and traffic updates

or: traffic updates ........ and free lifetime maps

You're just reading it wrong as: free (lifetime maps and traffic updates) which, when you expand from the parentheses gives: free lifetime maps and free traffic updates ;)


In all seriousness though, give them a ring :D

MaFt
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JockTamsonsBairn
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Joined: Jan 10, 2004
Posts: 2777
Location: Bonnie Scotland (West Central)

PostPosted: Sun Jun 01, 2014 1:19 pm    Post subject: Reply with quote

Argos are selling to GO 500s (with/without Europe) but each web page includes the following
Quote:
Free updates - lifetime traffic updates & lifetime maps. Download 4 or more free map updates every year
Hopefully a call to TomTom will sort it out!
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Jock

TomTom Go 940 LIVE (9.510, Europe v915.5074 on SD & 8.371, WCE v875.3613 on board)
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if1977
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Joined: Nov 30, 2007
Posts: 649
Location: Doncaster

PostPosted: Sun Jun 01, 2014 1:52 pm    Post subject: Reply with quote

Yes I will call them tomorrow. It clearly states I get lifetime map updates and lifetime traffic updates. my device says my traffic expires on 12/06/2014 which is 2 weeks. It says nothing about the maps and states my traffic cameras run out on 12/06/2014 too.

I am confused as I though with every new tomtom you get 1 year free live services anyway. can someone correct me on this. I am gutted if I paid £169.99 for this device then need to pay another £47.50 for the LIVE services.
_________________
NEW Tomtom GO 500 (hope it is good)
iphone (running all day, doesn't like it)
XL LIVE IQ Routes (Got stolen and miss it)
GO 510 (in drawer now, time for upgrade)
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if1977
Lifetime Member


Joined: Nov 30, 2007
Posts: 649
Location: Doncaster

PostPosted: Mon Jun 02, 2014 4:39 pm    Post subject: Reply with quote

Spoke with tomtom this morning. This is a common problem with these devices. a quick phone call or email to them sorts it out like the other post here my 500 does not have a mic on it but it has a mic on the picture on the box. is the mic really needed. what does it do apart from phone calls if it does.
_________________
NEW Tomtom GO 500 (hope it is good)
iphone (running all day, doesn't like it)
XL LIVE IQ Routes (Got stolen and miss it)
GO 510 (in drawer now, time for upgrade)
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