Trying to master reset 3598

[walkerx]

Hi,

I'm trying to master reset the 3598 to take back to halfords (they have offered to replace same day) as Garmin have offered to RMA the device but want to supply a re-conditioned unit (can take upto 2 weeks) which I'm not happy about.

I've followed the instructions here

https://support.garmin.com/support/searchSupport/case.faces?caseId=%7B19d92df0-6f4b-11e2-65d0-000000000000%7D

but don't get option to reset

if i plug device into computer and just remove saved poi and favourites will that be enough?

[sussamb]

If you're trying to delete all your private stuff delete any .gpx file in the GPX folder and ensure you've deleted any Trips. You'll also need to clear things like history.

The link you've posted isn't for your model of nuvi. You might prefer to try this:

To perform a master reset on a nuvi 3400, 3500, 3507, 3508, or 3700 series device hold the device horizontally and follow the steps below:

1.Start with the device turned off and unplugged from power
2.Power on the device
3.When the first copyright screen appears press and hold the lower right hand corner of the display portion of the touchscreen
4.Remove your finger from the touchscreen when "Erase all user data?" appears
5.Touch Yes
The device will now be reset. Follow the on-screen prompts then place the device in an area with a clear view of the sky until it acquires satellites.

The nuvi 3400, 3500, and 3700 series devices can also be reset using a special screen. To master reset using this second method:

1.Turn the nuvi on
2.Touch View Map
3.Touch the data field that displays speed
4.Touch and hold your finger on the center of the speedometer until the screen changes (about six seconds)
5.Touch Clear all user data
6.Touch Yes to confirm
The device will now be reset. Follow the on-screen prompts then place the device in an area with a clear view of the sky until it acquires satellites.

[walkerx]

Hi had tried the master reset using both ways (the way i linked and yours) and it still did not give me the option to reset. The info on Garmin site for the 3598 didn't actually provide an answer on how to reset

But the following worked though

1.Turn the nuvi on
2.Touch View Map
3.Touch the data field that displays speed
4.Touch and hold your finger on the center of the speedometer until the screen changes (about six seconds)
5.Touch Clear all user data
6.Touch Yes to confirm
The device will now be reset. Follow the on-screen prompts then place the device in an area with a clear view of the sky until it acquires satellites.

[sussamb]

Great

Hope your new one works correctly. I've had Garmins for years and never had a nuvi fail.

[walkerx]

it's only the grey issue problem otherwise the unit is brilliant - I had 3 TomTom's fail and one of the reason why I won't really buy them again.

My 2390 was brilliant, but the cost of keeping it updated worked out more than just buying a new device

[sussamb]

Will be good to know how you get on. There was a hint somewhere, can't find it now, that later models may have had different hardware, whether this was 'gray screen' related I'm unclear.

[walkerx]

Been to Halfords - they rung Garmin was on hold for 30 minutes and when got through were supplied an RMA without question, only thing they didn't take serial of replacement device so hope can move the camera database over

Halfords were brilliant in sorting this out

[BAVC10]

Hmmm - Unless your 3598 is more than a year old (doubtful as it was released April/May 2013 - unless you were a very early adopter) then Halfords should ring up Garmin, get an RMA number and do an exchange for a brand new / factory fresh version, not a reconditioned / refurbed one.

You should leave the shop with the unit in your hand. Halfords are brilliant in this regard in my experience, but make sure you aren't fobbed off with a refurb unit.

The hardware board should show Version SA3, early versions were SA1 - not sure what difference it makes.
_________________
DriveLuxe 51 LMT D - Firmware 6.70
Previously owned: DriveLuxe 50 LMT-D, NuviCam LMT-D, Nuvi 3598 LMT-D, Nuvi 3490LMT, 3790T, 1690, 765, 760, 660, 610, 360, 310, 300 and Streetpilot i3

[walkerx]

[sussamb]

To be fair I know many have had refurbs on exchange or even purchased new. They still come with the full waranty and look brand new, but good for Halfords.

[BAVC10]

Good - Sorry I read in the first post you had been offered a refurb. Halfords are first class at swapping out for a brand new unit - they often give you a new receipt as well which is handy ;-)

I think the current garmin 3598 have serial numbers beginning 39Q0012XXX - at least that's the batch I have.
_________________
DriveLuxe 51 LMT D - Firmware 6.70
Previously owned: DriveLuxe 50 LMT-D, NuviCam LMT-D, Nuvi 3598 LMT-D, Nuvi 3490LMT, 3790T, 1690, 765, 760, 660, 610, 360, 310, 300 and Streetpilot i3

[walkerx]

my original was a SA1 with serial batch 39Q004xxx and my replacement is 39Q015xxx and is an SA3

tested it and had few grey patches but not as bad as my original device but will see how it goes

@sussamb if the device was a lot older then fair enough, but it's only coming to 4 months and with 2 months of them chasing Garmin to sort and when paying premium price I don't expect to have to receive a refurb unit within that time.

And if Garmin are selling refurbs as brand new without any indication they are refurbs then I would expect they are breaking SOGA.

Just now have to see if Garmin will switch the Speed Camera database over to the replacement

Also seems I'm going to have to purchase a memory card as no space on the device so the latest update won't even go on unless I trim it - my original 3598 had an extra memory card

[sussamb]

[walkerx]

[sussamb]

Try deleting it from Express then connect new GPS to PC and reassociate it. It should then read it correctly.

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