Map update query 1005 Live Europe

Playhard · Lifetime Member Joined: May 16, 2008 Posts: 28

I have a GO 1005 with Europe map installed (v890.4221) I have a current map update subscription which has recently offered me UK&ROI map (870.3404) [270Mb]. I am reluctant to install this as my Europe map updates are much larger (2+Gb I think).

Any ideas why TOMTOM are offering me this and should I install it or will I lose Europe maps?

Thanks

dhn · Posted: Fri Jul 06, 2012 4:09 pm Post subject:

Do NOT install it!

You haven't registered the 1005 with an email address used previously for another device, have you?
_________________
David

--TomTom 720 NA map 895 WCE map 840 NZ map 835
--540 WTE NA map 885 Europe_West 885

Playhard · Lifetime Member Joined: May 16, 2008 Posts: 28

Yes - I had a TOMTOM ONE XL which I replaced with the 1005. This was nearly a year ago though and not connected old device up since.

Strange how they decide to show this map as if its a new update for the 1005 even though I guess it is actually the old map I 'own' from my TOMTOM ONE?

dhn · Posted: Fri Jul 06, 2012 4:41 pm Post subject:

Problems caused by using the same email address. You may wish to call CS at 0845 161 0009 or 020 7387 5444 to confirm Map Subscription IS tied to the 1005 device.
_________________
David

--TomTom 720 NA map 895 WCE map 840 NZ map 835
--540 WTE NA map 885 Europe_West 885

Playhard · Lifetime Member Joined: May 16, 2008 Posts: 28

Cheers - will get in touch with them as wouldn't want to be missing out on new Europe maps that I have paid for!

Thanks for your help Very Happy

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