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Pocket GPS World :: View topic - TomTom admits device 'leap year' bug
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TomTom admits device 'leap year' bug
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Darren
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PostPosted: Tue Apr 03, 2012 4:50 pm    Post subject: TomTom admits device 'leap year' bug Reply with quote

pocketgpsworld.com
TomTom has admitted that a leap year bug is behind the issues many users have reported with loss of satellite reception.

The issue first came to light on 31 March with many users reporting problems obtaining a satellite fix. The bug appears to affect the GPS QuickFix files.

TomTom have a page here which states they are working in a fix.

The issue seems to be affecting a wide range of models. Are you experiencing this issue?

The original thread on this issue can be found here.

Update: Wednesday 4th April. TomTom have now posted a software update:

Quote:
TomTom releases new software update to solve GPS reception issue on some devices.

Some customers have been experiencing GPS positioning issues since 31st March. The issue is caused by a ‘leap year’ bug in the software of the GPS receiver provided by a third party.

A software update fixing the issue is now available via MyTomTom. The update is straightforward. Simple instructions about how to update your device can be found at http://www.tomtom.com/386.

Please accept our sincere apologies for the inconvenience. We are fully focused on getting our impacted customers back on the road.

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Last edited by Darren on Wed Apr 04, 2012 5:04 pm; edited 2 times in total
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Tangsoodogb
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PostPosted: Tue Apr 03, 2012 5:23 pm    Post subject: My TT Go 1005 is dead too! Reply with quote

What are Tomtom playing at ??????????
They seem to be running out of feet in which to shoot themselves.

I have a Go 1005 Europe with the latest maps and software, which will only work after a 'drum roll' restart.

I have 18 days left to run on my live services.

I am now asking myself why I should renew, or even stick with Tomtom kit at all after this fiasco?

My TT Go 700 was brilliant, perhaps I will have to dig it out of the cupboard.

Signed - EXASPERATED!
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M8TJT
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PostPosted: Tue Apr 03, 2012 6:16 pm    Post subject: Reply with quote

I wonder why Darren locked the previous thread that started this topic off, here rather than adding his input to the existing topic to keep things organised. Twisted Evil
Oh, I remember, it's his ball (and rules) and he's the ref Very Happy Very Happy
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MaFt
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PostPosted: Tue Apr 03, 2012 6:43 pm    Post subject: Reply with quote

M8TJT wrote:
I wonder why Darren locked the previous thread that started this topic off, here rather than adding his input to the existing topic to keep things organised. Twisted Evil
Oh, I remember, it's his ball (and rules) and he's the ref Very Happy Very Happy

Mainly because creting a news item automatically creates a new forum post and there's o simple way to relink the news item to the other post...

MaFt
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jimbo1
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PostPosted: Tue Apr 03, 2012 7:52 pm    Post subject: Reply with quote

I dropped my TomTom GO300 on Saturday. After it would not find a GPS
signal, said GPS reception poor. I was in the process of finding a repairer
in the UK when I came across this article on BBC News
http://www.bbc.co.uk/news/technology-17599701

Now I wonder if it was as a result of being dropped or the "bug". I suspect
the former as it was working OK before I drooped it. However, it was 31st
March when I dropped it and this is the date the problem emerged.

Has anyone actually experienced the problem as described in the BBC article?

Regards

trubmij Question
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M8TJT
The Other Tired Old Man
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PostPosted: Tue Apr 03, 2012 7:53 pm    Post subject: Reply with quote

Well there you go! There had to be a good reason, and you've explained it most succinctly.
Respect :=)
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Darren
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PostPosted: Tue Apr 03, 2012 8:00 pm    Post subject: Reply with quote

jimbo1 wrote:
Has anyone actually experienced the problem as described in the BBC article?

Plenty, see the linked thread in my news item and the very long thread on TT's own forums. It's affecting a great many users!
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twotonemark
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PostPosted: Tue Apr 03, 2012 8:05 pm    Post subject: Reply with quote

Did 200 mile run today with IPhone WE version and ran ok.
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DennisN
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PostPosted: Tue Apr 03, 2012 9:43 pm    Post subject: Re: My TT Go 1005 is dead too! Reply with quote

Tangsoodogb wrote:
My TT Go 700 was brilliant, perhaps I will have to dig it out of the cupboard.

Do it!! Or send it to me (mine died, unfortunately, best one they made including all the latest wide screen, Live, IQ stuff, buddies, you-name-it). Why oh why couldn't they have simply rebuilt it into a widescreen case?
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newsagent
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PostPosted: Tue Apr 03, 2012 10:39 pm    Post subject: Reply with quote

I've just updated the latest software to overcome the problem and it's made no difference. Still waiting for a valid GPS signal Sad
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chrish012000
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PostPosted: Tue Apr 03, 2012 10:52 pm    Post subject: Reply with quote

downloaded 11.036 with My TomTom - seems to get a fix now.
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newsagent
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PostPosted: Tue Apr 03, 2012 10:54 pm    Post subject: Reply with quote

chrish012000 wrote:
downloaded 11.036 with My TomTom - seems to get a fix now.


What model have you got? Mines a Go820
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orion_jb2001
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PostPosted: Tue Apr 03, 2012 11:45 pm    Post subject: Reply with quote

Its fixed now. Not that you would know if you were FOLLOWING THE ORIGINAL POST!!!!!!!!
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MaFt
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PostPosted: Wed Apr 04, 2012 12:40 am    Post subject: Reply with quote

orion_jb2001 wrote:
Its fixed now. Not that you would know if you were FOLLOWING THE ORIGINAL POST!!!!!!!!


You would, because you'd get an email that there was a reply, you'd read the last post (from Darren) where he explained that the discussion was moved this this thread.

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Andy_P
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PostPosted: Wed Apr 04, 2012 3:51 am    Post subject: Re: My TT Go 1005 is dead too! Reply with quote

Tangsoodogb wrote:
What are Tomtom playing at ??????????
They seem to be running out of feet in which to shoot themselves.


They are now saying the original fault lay in the third-party software supplied by the GPS chip manufacturer.

I think that this time they have been pretty swift at finding a solution.
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