How to back up using Windows Explorer

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I have just been contacted by Support services as I still have a problem with my 740L after the two latest application updates.

Basically they have told me to do a "factory reset" and then note down any messages and send the the system information etc. So they can check if I have a faulty device
-- they have checked the SIM number[20 digits long !!]
and it might? be that -- but they want to be sure.

I remember that I did this once before and lost every thing
-- Favourites -- Poi's -- phone book the lot
I know that there is a specific folder for
Favourites = mapsettings.cfg I think
and the phone numbers = contacts.txt
It is all the other stuff like my Poi's in the maps
and any other things.
Our speed cams I can do over with new file.
I have down loaded the last one
I suppose Voices will be on Tom-tom Home??

What should I copy over into a file on my desk top for use when it is "restored"
So that I can cut and paste over later

Help please
_________________
Happy to meet -- Sorry to part -- Happy to meet again

[dhn]

Does THIS help?
_________________
David

--TomTom 720 NA map 895 WCE map 840 NZ map 835
--540 WTE NA map 885 Europe_West 885

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