How do you contact TT support? ref 9.40

gluey

Hi All,
Been ages since i contacted TT support.

Tried to raise my disgust at the 9.40 update on my 540.
Cant find a simple link to ask,just run round in circles looking at old answers.

Why don't they put a note on the home page about this problem?

Fair enough i can down grade from my backup but how do i then get my updates via home without the 9.40 upgrade?
Want to let them know iam without live services for which i have payed for.

Darren · Posted: Tue Feb 14, 2012 10:04 pm Post subject:

They are aware of it, doesn't excuse their lack of effort to contact owners or why they haven't posted a notice on their site.
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Darren Griffin

gluey · Posted: Tue Feb 14, 2012 10:19 pm Post subject:

Iam sure they must be in undated with calls.
First thing should have been to put a big notice on the home page about it and second withdraw it from the servers until fixed.
I keep putting off buying a newer model and now i know why.
Must be putting alot off buying newer models.
Kev

matthewj · Frequent Visitor Joined: Apr 03, 2006 Posts: 751

Q: "How do you contact TT support?"

A: "With little hope of anything useful coming from it"

Practically, you go to their support pages, then search for 1008, then find the little link that is on the bottom right, and you persist past the common responses until you are given a form to fill in. Then you will be sent, a day later, a message asking you to let them know all the version details, and to turn it on and wait 20 mins to get the service status etc, which of course won't happen as the SIM is "at fault". I was expecting to get the "try a factory reset" - I take it someone has tried that with this firmware? Given I have an SD card I can repeat anyway, but the key is to put in the report so they know it is a problem, not to hope for a solution.

Darren · Posted: Wed Feb 15, 2012 10:21 am Post subject:

Or call them:

UK Tel: 0845 1610009 Mon - Fri: 09:00 18:30
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Darren Griffin

MaFt · Posted: Wed Feb 15, 2012 10:56 am Post subject:

Andy_P · Posted: Thu Feb 16, 2012 1:50 am Post subject:

gluey · Posted: Tue Feb 28, 2012 10:59 pm Post subject:

Andy_P · Posted: Tue Feb 28, 2012 11:41 pm Post subject:

That's how you USED to have to do it!

Now it's much easier.

1. Go to the Support home page http://uk.support.tomtom.com/app/home/?Lid=1&locale=en_GB

2. On the left is "Contact us"

3. Choose a product type and click on the "Contact options..." link

4. Enter your device serial number

5. On the next page are options for phone and email.

6. If you select email, you get taken to a webmail form, and as well as typing in the box, you can attach other documents.
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"Settling in nicely" ;-)

gluey · Posted: Tue Feb 28, 2012 11:49 pm Post subject:

gluey · Posted: Tue Feb 28, 2012 11:56 pm Post subject:

Sorted, Email sent as per Andys instructions.

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