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Credit where due

 
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BodgerBaz
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Joined: Jun 12, 2005
Posts: 368
Location: Mörsdorf, Germany

PostPosted: Mon Jul 09, 2007 5:09 pm    Post subject: Credit where due Reply with quote

I'd be more than happy to join in if someone needed a kicking over an issue or service but I'm also happy to sing their praises as well.

In this particular case I want to publicly go on record to say my recent brush with TomTom's repair service was SUPERB 8O . . . . yes you heard it correctly.

I posted my kit back on a Saturday morning - free of charge - in the free packaging they sent me. I had an email Monday morning to say they'd received it followed by another email 2 hours later telling me it had been repaired and was being shipped back. It arrived the following day.

So, posted on a Saturday, back in my hands on Tuesday . . . with a shiny new motherboard.

Credit where credit is due - a fantastic service.
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tonygold
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Joined: Jul 14, 2006
Posts: 417

PostPosted: Mon Jul 09, 2007 6:15 pm    Post subject: Reply with quote

the exception rather than the rule i'm afraid!!
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StanStill
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Joined: Feb 27, 2005
Posts: 81

PostPosted: Mon Jul 09, 2007 9:30 pm    Post subject: Reply with quote

I think the silent majority are probably satisfied with TomTom service, it's just that we don't get as excited as someone who has had problems.

I had the same service as BodgerBaz when I had to send my One back for a replacement power board.

Love it
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BodgerBaz
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Joined: Jun 12, 2005
Posts: 368
Location: Mörsdorf, Germany

PostPosted: Tue Jul 10, 2007 6:56 am    Post subject: Reply with quote

tonygold wrote:
the exception rather than the rule i'm afraid!!


The exception maybe Tony but still worth giving credit for a job well done.

StanStill . . . . do you love me? Embarassed
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Gmonkey
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Joined: Oct 17, 2005
Posts: 390
Location: Washington DC

PostPosted: Tue Jul 10, 2007 8:42 pm    Post subject: Reply with quote

That is great to hear. I'm with the silent majority here - never had a problem with them. But isn't it great when you send something in to be fixed and you get it back a few days later, no problems? If my lovely XL ever has an issue, hopefully that will be the case with me.
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davemor
Occasional Visitor


Joined: Jul 09, 2006
Posts: 8

PostPosted: Tue Jul 24, 2007 3:08 pm    Post subject: Reply with quote

Just had a good experience too.
My mount snapped this morning, sucker fell out as the clear plastic bit inside broke off where it sits on a metal rod. Having read lots of bad things about customer service I expected the worse as it was a swap out for the original last September.
Guy on the phone didn't bat an eyelid, listened politely whilst I explained what/ when/ how and that I wasn't sure if it was a warranty issue or not. Gave me an RMA number and said follow instructions in the e-mail that would arrive shortly, did that and item in post.
Brilliant, perhaps they are realising that good customer service is a repeat purchase or recommendation winner?
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FazerUK
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Joined: Nov 18, 2004
Posts: 242
Location: Wrexhaml, UK

PostPosted: Tue Jul 24, 2007 7:50 pm    Post subject: Reply with quote

Yes same here, they sorted a problem I had with them with in a couple of days
_________________
TomTom Go 700,
with External Antenna, External Mike
App v7.160, OS:2324, GPS v1.21, Boot 5.4201
Western_Europe-Map v650.1127
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BodgerBaz
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Joined: Jun 12, 2005
Posts: 368
Location: Mörsdorf, Germany

PostPosted: Sun Jul 29, 2007 7:22 am    Post subject: Reply with quote

Thank you all for your updates. Its always nice to see the other side of the coin. Thank you.
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