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GO 5100 showing wrong time

 
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tonygold
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Joined: Jul 14, 2006
Posts: 417

PostPosted: Mon Apr 10, 2017 8:28 pm    Post subject: GO 5100 showing wrong time Reply with quote

have set up my new GO 5100 and it shows set to uk but time displayed is 1 hour ahead of uk time. in settings there is no way to adjust the time as it says this is done automatically.
the unit is connected to the satellites but shows the time with a small -1 next to the european time.

any ideas how i can get this unit to display the uk time please?

many thanks.
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dhn
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Joined: Oct 08, 2007
Posts: 2544
Location: Toronto CANADA

PostPosted: Tue Apr 11, 2017 10:09 am    Post subject: Re: GO 5100 showing wrong time Reply with quote

tonygold wrote:
have set up my new GO 5100 and it shows set to uk but time displayed is 1 hour ahead of uk time. in settings there is no way to adjust the time as it says this is done automatically.
the unit is connected to the satellites but shows the time with a small -1 next to the european time.

any ideas how i can get this unit to display the uk time please?

many thanks.


Just to confirm, the chevron in driving view IS coloured, not grey (to confirm there is a gps lock)?

In order to try:
1. A drum reset
2. A complete factory reset (menu--system--reset)
3. A call to support:

United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.
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David
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tonygold
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Joined: Jul 14, 2006
Posts: 417

PostPosted: Wed May 03, 2017 8:41 am    Post subject: Reply with quote

as a belated update (i have been away so was unable to post).
it turns out the unit was faulty. not only could the time not be altered to UK time but in 'driving' mode the screen failed to change to the map view so although you got sound directions you couldn't see on the map where you were positioned!!

anyway a new unit sent by amazon on the same day (excellent customer service there then. Tomtom take note) and all now sorted.
many thanks.
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