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Your subscription will shortly expire‏....News to

 
Post new topic   Reply to topic    Pocket GPS World Forum Index -> Membership Sign-Up Problems?
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macca241
Occasional Visitor


Joined: Jul 25, 2006
Posts: 2

PostPosted: Fri Jul 22, 2016 10:15 am    Post subject: Your subscription will shortly expire‏....News to Reply with quote

I received an email on the 5/7/16 informing my subscription will be shortly expiring which was new to me has I was not aware I had a recurring subscription since around 2003/4 ( I think, it was so long ago )and thought was only for a year and a one off payment . I could not see this set up on my PayPal account until the payment was taken and was under recent transactions . I have also never received any emails reminding me of this set up and that the payment will be taken . I contacted Paypal who informed me that it was taken recently and in 2015 only ( which I was also unaware of ). I have not used this service since that first year and have not downloaded any data as I no longer have the TomTom device .
Could you please look into this and refund my subscription payments for those two years and any other earlier years that I may have purchased .

Regards
Tim
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Daggers
Lifetime Member


Joined: Jun 20, 2005
Posts: 1074
Location: Solihull, UK

PostPosted: Fri Jul 22, 2016 10:23 am    Post subject: Reply with quote

I suspect you'll need to raise a support ticket for this - via the Support tab at the top of the page.
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M8TJT
The Other Tired Old Man
The Other Tired Old Man


Joined: Apr 04, 2006
Posts: 8100
Location: Bexhill, East Sussex, UK

PostPosted: Fri Jul 22, 2016 11:50 am    Post subject: Re: Your subscription will shortly expire‏....News Reply with quote

macca241 wrote:
since around 2003/4 ( I think, it was so long ago )
Although irrelevant to your point, you joined on 25 Jul 2006 (Have a look at your post)
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macca241
Occasional Visitor


Joined: Jul 25, 2006
Posts: 2

PostPosted: Fri Jul 22, 2016 11:53 am    Post subject: Reply with quote

Thanks all , have raised a ticket and is in hand
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