Traffic problems after Version 5.20 update

sussamb · Posted: Thu Jan 28, 2016 8:03 am Post subject:

Try calling Product Support. It may be no one has complained about problems with your satnav.

Monday–Friday: 8:30 AM–5:30 PM
Phone (freephone from UK landline): 0808 238 0000
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topref · Posted: Thu Jan 28, 2016 11:58 am Post subject:

M8TJT · Posted: Thu Jan 28, 2016 8:54 pm Post subject:

Both sound like a cop out to get rid of you for at least 30min. The routing problem is almost certainly NOT the maps, but the routing algorithm of the Garmin software on the device.
Give us some lat/lon refs to test out the route that goes wrong on other devices. I have had my Garmin do exactly the ame, whereas iGO stays on the same main road.

topref · Posted: Fri Jan 29, 2016 12:19 pm Post subject:

sussamb · Posted: Fri Jan 29, 2016 1:08 pm Post subject:

Haven't we discussed this route before? I've just run it on my 2508 and it routes along the B4309 with no attempt to put me onto the B4317.

Why yours is doing what you say I have no idea, unless you're using an out of date map or perhaps have shortest routing selected?

Edit: Just run this route on Basecamp, there it does take the route you describe so I suspect it's one where the map data is just on the decision cusp and there may be variations depending on slight changes in routing algorithms or maps, or even based on how your nuvi has learnt (or not yet learnt) your driving style.
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topref · Posted: Fri Jan 29, 2016 10:34 pm Post subject:

Thanks sussamb. The latest is that I called Garmin Europe again this evening and spoke to a different person. I told him the story and the first thing he said was "I'll get a new unit sent out to you". He took my details and the line went silent for nearly five minutes then he came back and had changed his mind (possibly been over-ruled) and said that he'd send a replacement power cable instead to see if that would sort the issue. I thought that he was rather quick to say that to be honest.

Will have to wait and see if that sorts the compatibility issue out at least. I'm hoping it won't just to see if a replacement unit would also sort out my mapping issue.

sussamb · Posted: Fri Jan 29, 2016 10:38 pm Post subject:

I've heard of occasions where cables have failed without any visible sign and a replacement has worked so fingers crossed Smile

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topref · Posted: Wed Feb 24, 2016 11:25 pm Post subject:

I have an update regarding the issue I (and others) had regarding the power cable apparently becoming inoperative following software update.

Garmin sent me a replacement cigar-lighter cable which didn't solve the problem so they decided to replace the unit (probably refurbished but as long as it works, that's ok). I had to send the unit only without attachments and cables.

It took around four days for the 'new' unit to arrive and, as soon as it did, the first thing I did was to connect it into the car. I used the original cable and it gave me no warning about incompatibility, so it was my unit after all.

I make my first journey in the morning so it'll be interesting to see if I am sent down unsuitable roads similar to my first unit.

Watch this space.

Kremmen · Posted: Thu Feb 25, 2016 6:23 am Post subject:

Be interesting.

My guess is that if the logic is flawed then it'll do the same.

Fingers crossed though.
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BigJohnD · Posted: Thu Feb 25, 2016 10:43 am Post subject:

topref · Posted: Sat Feb 27, 2016 12:44 pm Post subject:

sussamb · Posted: Sat Feb 27, 2016 12:58 pm Post subject:

Couple of thoughts. Most obvious is that it seems that road is a 20mph limit so it may have felt it would be 'quicker' to route you off onto a 30?
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