TomTom give confusing information, Start 50 and POI's

footman

My Start 25 has sadly died from an internal power connection problem. Yesterday I bought a Start 50 as an upgrade , so I thought.
I now understand, I think, the new process for installing 3rd party poi's through MyDrive and then MyDrive Connect.
However, what about the .bmp files associated with them?
If you look here:
http://uk.support.tomtom.com/app/answers/detail/a_id/13814/~/how-can-i-install-or-remove-third-party-pois%3Fit

indicates that both files can be installed, yet if you look here:
http://uk.support.tomtom.com/app/answers/detail/a_id/14334/~/how-do-i-download-and-install-images%3Fit
indicates that .bmp files are not supported!
I now regard this new device as useless to me, I'm not sure I can get a refund (High Street purchase) as I've used it!

Kremmen · Posted: Wed Dec 23, 2015 9:58 am Post subject:

The problem seems to be what TT call POi's and what we call POI's (cameras files amd warnings) are poles apart.

I think TT are realising that this functionality, or lack of, is hurting sales so a little creative text is being used.
_________________
Satnav:
Garmin 2599 LMT-D (Indoor test rig)
DashCam:
Viofo A119 V3
Car Average MPG :

footman · Posted: Wed Dec 23, 2015 10:02 am Post subject:

Interesting confusion by TomTom Smile

It may have hurt their sales if I'd read all this before purchase, now Currys have my money!

marksfish · Posted: Wed Dec 23, 2015 7:55 pm Post subject:

Take it back as not fit for purpose, they can't argue with that.

Mark
_________________
Garmin Drivesmart 51 LMT-D Europe

DennisN · Posted: Thu Dec 24, 2015 10:35 am Post subject:

footman · Posted: Thu Dec 24, 2015 10:40 am Post subject:

Oh well, it's started acting up now. Yesterday it acquired very quickly but kept losing the signal on open roads. It also turned itself off randomly.
I'll take it back after Christmas, I was going to get a Garmin but I think I'll go for another Start 25 refurb from Argos, I hope to goodness they still allow easy 3rd party poi installation on that model.

marksfish · Posted: Thu Dec 24, 2015 10:45 am Post subject:

But it isn't just the PGPSW files that are the issue. My big issue was that 13 years of customers' locations that have been gathered can't be loaded to the unit in the way I need them. I use the image file to help me out in finding customers I am passing in areas not local to me. I had to go to the Garmin for that facility now. I also have a BP garage file so I can find the nearest and see them on the map whilst driving. I also have a category for aquarium shops that specialise in marine, something TT don't provide. TT need to bring back full functionality really.

Mark
_________________
Garmin Drivesmart 51 LMT-D Europe

DennisN · Posted: Thu Dec 24, 2015 10:48 am Post subject:

You're preaching to the converted. TT ain't converted.
_________________
Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

marksfish · Posted: Thu Dec 24, 2015 10:55 am Post subject:

Alas, I fear you are right Crying or Very sad

_________________
Garmin Drivesmart 51 LMT-D Europe

	PocketGPS
	Web