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garmin device not found

 
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squib1978
Occasional Visitor


Joined: Sep 05, 2015
Posts: 1

PostPosted: Sat Sep 05, 2015 7:52 pm    Post subject: garmin device not found Reply with quote

Trying to update my dads cycling Garmin and it isn't being found by Garmin when doing so its not the cable as this works for other devices. Any one any ideas getting nowhere with Garmin support just round and round in circles
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sussamb
Lifetime Member


Joined: Mar 18, 2011
Posts: 3587
Location: West Sussex

PostPosted: Sat Sep 05, 2015 10:27 pm    Post subject: Reply with quote

I guess he has an Edge as you don't say?

Try the steps in this FAQ

https://support.garmin.com/support/searchSupport/case.faces?caseId=%7B9b0aa260-3f4b-11e4-eaba-000000000000%7D

Don't be too sure about the cable, try using the one supplied with the Edge.
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Kremmen
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Joined: Mar 03, 2006
Posts: 4166
Location: West London

PostPosted: Sun Sep 06, 2015 5:58 am    Post subject: Reply with quote

Garmin support aren't that clever on occasions. A few years ago I had an issue that they couldn't solve.

Turned out that if they had got me to change the device mode from MTP to normal all could have been sorted in a trice. As it was they couldn't understand why I couldn't see the map files even though I had Windows set to show everything.
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Let's be careful out there !
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