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Start 20. Loss of credibility

 
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bazzza
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PostPosted: Tue Jul 21, 2015 4:42 pm    Post subject: Start 20. Loss of credibility Reply with quote

I am embarrassed. A friend asked me if I would register and install on her PC her new Start 20. "No problem" I said. I installed TT Home and then discovered it should be My Drive Connect (MDC). But I cannot get MDC to recognize her satnav. I suspect it is short of a driver but, no matter how I try I don't seem to be able to install one. The satnav is connected to the PC via USB and switched on but MDC says it isn't. The sat nav asked me if I wanted to be connected to the PC and I clicked on "Yes". I have tried all ways but I can't get MDC to accept the satnav.
Can someone spare my blushes please. Embarassed
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Oldboy
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PostPosted: Tue Jul 21, 2015 8:16 pm    Post subject: Reply with quote

Does This help?
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bazzza
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PostPosted: Tue Jul 21, 2015 8:26 pm    Post subject: Reply with quote

Oldboy wrote:
Does This help?
Hi Richard. I'm sorry but I don't see how that helps. I just need My Drive to recognize that the satnav is connected to it.
(edit) I just read on the internet that someone had the same problem and changed the lead he was using to connect the satnav to the PC and had no more trouble. I'll give it a try.
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Last edited by bazzza on Tue Jul 21, 2015 10:21 pm; edited 1 time in total
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mccririck
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PostPosted: Tue Jul 21, 2015 10:10 pm    Post subject: Reply with quote

MyDrive Connect is crap. There is no option to add community content. Sad
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Oldboy
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PostPosted: Wed Jul 22, 2015 8:16 am    Post subject: Reply with quote

bazzza wrote:
Oldboy wrote:
Does This help?
Hi Richard. I'm sorry but I don't see how that helps.
I'm sorry. Embarassed I should have said that you have to login first, to TomTom.com.
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bazzza
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PostPosted: Wed Jul 22, 2015 9:27 am    Post subject: Reply with quote

Oldboy wrote:
bazzza wrote:
Oldboy wrote:
Does This help?
Hi Richard. I'm sorry but I don't see how that helps.
I'm sorry. Embarassed I should have said that you have to login first, to TomTom.com.


Thanks Richard, but I have followed all the instructions that TT give for non-recognition and it doesn't work. I'm going to try a different lead and see if that helps. I'll keep you posted.
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Anita
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PostPosted: Wed Jul 22, 2015 9:44 am    Post subject: Reply with quote

mccririck wrote:
MyDrive Connect is crap. There is no option to add community content. Sad

Did you see my reply to your post here?
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molerat
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PostPosted: Wed Jul 22, 2015 10:36 am    Post subject: Reply with quote

I can not get my daughter's Go400 to connect to my XP PC but it connects to my W7 laptop.
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bazzza
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PostPosted: Wed Jul 22, 2015 9:45 pm    Post subject: Reply with quote

Quote:
I'm going to try a different lead and see if that helps. I'll keep you posted.

Tried a different lead and registered her on My Drive on my computer. It recognized the Start 20 immediately and the rest went without a hitch.
Thanks Richard for your help. Her faith in me is restored.
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molerat
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PostPosted: Thu Jul 23, 2015 8:37 pm    Post subject: Reply with quote

Might have to give that a go Smile
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bazzza
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PostPosted: Fri Aug 07, 2015 6:16 pm    Post subject: Reply with quote

bazzza wrote:
Quote:
I'm going to try a different lead and see if that helps. I'll keep you posted.

Tried a different lead and registered her on My Drive on my computer. It recognized the Start 20 immediately and the rest went without a hitch.
Thanks Richard for your help. Her faith in me is restored.


But the plot thickens: when she tries to connect her Start 20 to her own computer it won't connect and goes on about needing a driver again.
What it boils down to is that it works ok on my computer but not on hers. Help!
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Bazzza
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DennisN
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PostPosted: Fri Aug 07, 2015 7:30 pm    Post subject: Reply with quote

For more faith and brownie points - Give her your computer. Very Happy
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Kremmen
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PostPosted: Sat Aug 08, 2015 3:30 am    Post subject: Reply with quote

Does Event Viewer give any clues about what driver it thinks is missing and is this on all available USB ports?

Simply connecting any USB device shouldn't do that as far as I know.
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bazzza
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PostPosted: Sat Aug 08, 2015 8:27 pm    Post subject: Reply with quote

Kremmen wrote:
Does Event Viewer give any clues about what driver it thinks is missing and is this on all available USB ports?


Sorry, you've obviously mistaken me for someone who knows something about computers. What is "Event Viewer"? Only tried 2 ports. Cheers,
BY.
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Bazzza
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Kremmen
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PostPosted: Sun Aug 09, 2015 5:37 am    Post subject: Reply with quote

Oh OK. Event Viewer is a Windows tool that shows any issues. It's possible that plugging in a device may trigger a logfile entry.
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