new windows 8.1 does not recognise sat nav

[eddieo]

Hi chaps. just bought a cheap windows 8.1 laptop for travel. installed base camp but I cant populate the map as it wont recognise the GPS unit when i plug it in...have tried different leads..help?

[sussamb]

What won't recognise it? Your PC or Basecamp or both?
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Where there's a will ... there's a way.

[eddieo]

Both I guess. when I plug it in its not recognised by either..hope its not a windows 8.1 issue

[alan_sh]

I have Windows 8.1 and Basecamp and it recognises all my Garmin Satnsvs (Zumo 550, Zumo 660 and Nuvi 2599)

Alan

[sussamb]

If your PC isn't recognising your nuvi try the steps here (the ones at the beginning)

http://support.garmin.com/support/searchSupport/case.faces?caseId=%7Be908ee90-c6c1-11e1-dcef-000000000000%7D

I understand USB3 can cause issues, so if you have a choice use a USB2 port.
_________________
Where there's a will ... there's a way.

[eddieo]

no usb 3.

right..have tried the above link and no good. but what is happening is the satnav is freezing, as when i plug it out from laptop its inoperable so have to hold button for ages tlll it shuts down, try it again multiple times no joy...still not recognised by laptop either

[sussamb]

What satnav do you have?
_________________
Where there's a will ... there's a way.

[eddieo]

not a clue what is happening but i installed Express, restarted computer a few times and seems to be working..time will tell!

[sussamb]

Maybe when you reinstalled Express and restarted your PC you effectively did what's suggested in this Garmin FAQ

http://support.garmin.com/support/searchSupport/simpleCase.htm?caseId={8a5f1480-ddf1-11e2-7dd9-000000000000}&kbName=garmin
_________________
Where there's a will ... there's a way.

[eddieo]

"Use a USB Data Transfer cable only, avoid USB charging cables"

not sure what the differnce is to be honest. but at least its working.. well at least the last time i looked it was!

i cant get on with basecamp it drives me bonkers. I can download maps onto laptop via express, but will I need a version of mapsource on laptop to start with?? but new laptop has no cd drive:( any ideas

[sussamb]

MapSource is no longer supported. Basecamp takes a bit of getting used to but once you have it's far more powerful than MapSource. However MapSource is still available as a download (no need for any drive) should you wish, be aware though that you need to jump through a few hoops to get a newer nuvi to work with MapSource

http://www8.garmin.com/support/download_details.jsp?id=209

As for cables, not all USB cables are the same. Data cables have extra wire(s), and they often fool the Nuvi into thinking it's connected to a computer when it may not be. That's why Garmin recommend using their own cables and state that other USB cables may or may not work.
_________________
Where there's a will ... there's a way.

[eddieo]

Thanks!

I have mapsourse on my PC and it works OK, it recognises the new maps when I upgrade them from time to time. just have to remember when downloading to choose both device and PC. Thanks for the link will try it ..then install maps to new laptop only and see how it goes!

I appreciate what you say re basecamp, but not computer literate and have been using mapsourse since 2000'ish

[eddieo]

just noticed your link for american mapsource......

[sussamb]

Well it's Mapsource ..... Garmin only does one version.

Whatever .... If it does what you want no need to change.
_________________
Where there's a will ... there's a way.

[eddieo]

Oh..OK will try it!

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