Nuvi 2598ltd - Black screen.

eezyrider · Occasional Visitor Joined: May 15, 2006 Posts: 34

I've recently purchased a new 2598ltd. I used it 1st time this week for a trip to Belgium, approx. 475 miles mostly on m/way.

The unit works fine but the screen keeps going black. I've searched through the settings and the user manual to see if there's some sort of powersave but I can only find the timeout setting which I've set to never, without any success.

The screen goes black, sometimes completely black and other times you can just see the detail through the screen. When this happens the volume still works ie the spoken directions. There is no pattern for this, it's completely random and stays off for 5 or 10 minutes and often when directing me through a junction.

So, do I have a faulty unit?

sussamb · Posted: Wed Aug 06, 2014 5:00 pm Post subject:

Well it certainly shouldn't be doing that. I'd take it back. It's possible a master reset would resolve it but as it's new I'd insist on a replacement. It seems like it's possibly a loose connector between screen and video board.

I assume this wasn't happening at night, as the default setting is to dim at night time, but your issue doesn't sound like that.

eezyrider · Occasional Visitor Joined: May 15, 2006 Posts: 34

Thanks for your reply.

I don't think it's going into 'nightdim' mode, the screen goes too dark to see the detail. And doesn't the colour change also in nightdim?

I've switched on, set a route and left it on the table and it's been on in full view so far for over an hour, working perfect. Mrs eezy thinks it might be something to do with the 12v power-come-traffic cable.

Although this is the first time I've used it, I actually bought the unit in June after the announcement my old Nuvi would only be updated twice a year. I'm thinking I might have difficulty exchanging the unit and if a tech puts it on the bench, like I just did, and it keeps working, I might have a problem.

sussamb · Posted: Wed Aug 06, 2014 5:44 pm Post subject:

Well there's a years warranty ... Wink

I agree, I don't think it's the night dim mode either ... think I implied that Wink

eezyrider · Occasional Visitor Joined: May 15, 2006 Posts: 34

After further investigation I think the missus is at least half right.

I switched it on and plugged it in to my mains charger. If the screen is bright it changes to dim and if the screen is dim it changes to bright. So it seems like there is a definite problem caused by it being on charge.

Thanks for your advice.

sussamb · Posted: Wed Aug 06, 2014 10:35 pm Post subject:

Dim is different to completely black though ... if it is going completely black something is wrong.

eezyrider · Occasional Visitor Joined: May 15, 2006 Posts: 34

Yes, in the car it goes completely black most of the time but on the mains charger it doesn't go completely black just dim.

Anyway just got on to Amazon where it came from and within 5 minutes it was replaced, no questions asked, a new one on the way Very Happy

At least the thread may be of benefit to someone else. Thanks again

eezyrider · Occasional Visitor Joined: May 15, 2006 Posts: 34

Having researched further on the net it seems there is a problem if the auto time checkbox is unticked. The auto time on mine would not show correct time (5 hours out) and I had to set it manually. Did this a few times but it would not hold correct time with auto checkbox ticked.

It seems if the auto is not set the unit becomes confused and goes into 'nightdim' at any time. I don't think that's entirely the problem with mine but worth knowing.

sussamb · Posted: Thu Aug 07, 2014 6:03 am Post subject:

eezyrider · Occasional Visitor Joined: May 15, 2006 Posts: 34

Just to update,

New replacement arrived, tested on the road and working fine. So it seems like it was a faulty unit.

sussamb · Posted: Wed Aug 20, 2014 3:58 pm Post subject:

Great. Post back with any problems. Lots of folks here happy to help.

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